管理英语3第七单元(1).docx

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1、成绩 100.00/总分值 100.00标记题目信息文本一、选择填空，从每题选项中选出一个能填入空白处的最正确选项（每题10分）。题目1正确获得10.00分中的10.00分标记题目题干一 Id like to take a look first at those structural support beams that were going to be put in place on the second floor., heres your jacket and helmet, and youd better put on these boots as well - its our sit

2、e policy.选择一项:选择一项：A J IA. has been行 B. have beenC. be题目6正确获得50.00分中的50.00分标记题目题干二、听力理解听对话录音，根据对话内容，找出Column A”中的各方是如何应对产品质量问题的（每 题10分）。Column AColumn B回答1. CustomersMaking complaints to the store正确 获得10.00分中的10.00分回答| Offering customers an exchange or a full refund 获得10.00分中的10.00分2. The store2. Th

3、e store正确正确获得10.00分中的10.00分回答3. The purchasingdepartment3. The purchasingdepartmentTalking to the supplier正确获得10.00分中的10.00分获得10.00分中的10.00分回答Trying to understand and solve the problem4. The manager正确获得10.00分中的10.00分回答5. FrankReporting the quality problem to the manager正确A. GoodB. Youre welcomeC. Ce

4、rtainly题目2正确获得10.00分中的10.00分标记题目题干一Whats the latest situation with all these customer complaints weve been receiving?一 the quality of the material has not always been up to standard.选择一项：rA. I believe. B. Pm afraidC. I think题目3正确获得10.00分中的10.00分标记题目题干Lets go the reports on the latest work.选择一项：6AA.

5、overB. withc. to题目4正确获得10.00分中的10.00分标记题目题干A Chinese company is going to over the well-known Japanese companyTOSHIBA Corporation.选择一项：rA. getB. taker &C.turn题目5正确获得10.00分中的10.00分标记题目题干Im going to have a with Mark about this issue tomorrow.选择一项：r 人 A. speechrB. sentence停尸C. word题目6正确 获得50.00分中的50.00分

6、标记题目题干二、完型填空（每空10分）。操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。Total Quality Management (TQM)Total Quality Management (TQM) is a 回答I comprehensive 三| 正确获得10.00分中的10.00分回答| through fand structured approach to organizational management that seeks to improve the quality of products and services正确 获得10.00分中的10.00分回答Io

7、ngoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization正确 获得10.00分中的10.00分may be in adherence to established standards, such as the InternationalOrganization for Standardizations ISO 9000 series. TQM can be applied to any type o

8、f organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable,回答| including 正确 获得10.00分中的10.00分schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality manage

9、ment 回答I from 勺参考答案2一、选择填空，从每题选项中选出一个能填入空白处的最正确选项（每题10分）。题目1正确获得10.00分中的10.00分标记题目题干一 How is everything going?, weve been quite busy this month and theres been quite a lot of progress since the last inspection.选择一项：cA. You can just lookB. As you can seeCC. Please just look around题目2正确获得10.00分中的10.00

10、分标记题目题干Id like to take a look first at those structural support beams that were going to be put in place on the second floor., heres your jacket and helmet, and youd better put on these boots as well - its our site policy.选择一项：A. GoodB. Youre welcomeC. Certainly题目3正确获得10.00分中的10.00分标记题目题干Then the si

11、tuation worse by human error because of the lack of propertraining.选择一项： r 八 A. wasB. was madeC. has became题目4正确 获得10.00分中的10.00分标记题目题干A Chinese company is going to over the well-known Japanese companyTOSHIBA Corporation.选择一项：A. getB. take题目5正确 获得10.00分中的10.00分标记题目题干Proper controls that should developed as part of routine safety procedures were not in place.