3938国开电大管理英语2历年期末考试题库.docx

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1、3938国开电大管理英语2历年期末考试题库3938国开电大管理英语2历年期末考试题库 2020年9月试题及答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1. -Whats the matter with you? -_ A. It matters with you. B. Not too bad. C. I feel a bit sick. 答案C 2. -Hi， Helen， Ill have an interview tomorrow. Im afraid I cant make it. -_ A. Sure， you can.

2、 Take it easy. B. Im sorry to hear that， C. Thats all right. 答案A 3. -Have you ever been to Tokyo? -_ A. No， I didnt go there last year. B. No， but I hope to go there next year. C. Tokyo is a busy city. 答案B 4. -Our company is doing a customer service questionnaire. May I take you a moment? -_ A. It d

3、oesnt matter. B. By all means. C. I have no idea. 答案B 5. -_ -It will take at least two weeks. A. How soon will you finish our annual report? B. When will you finish our annual report? C. How long have you finished our annual report? 答案A 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并

4、将答案序号写在答题纸上。6. He was always _in sharing his enormous knowledge. A. generous B. generation C. generate 答案A 7. The candidate should dress in a manner that is appropriate to the position_he is applying. A. for which B. which C. that 答案A 8. _the feedback is very helpful for planning future meetings and

5、 events. A. Get B. Getting C. To get 答案B 9. His action is always _with his words. Aconstant B. continuous Cconsistent 答案C 10. Participants have _the Productivity Analysis Worksheet. A. completing B. been completed C. completed 答案C 11. People _find useful information from the annual report. A. could

6、B. dared C. had to 答案A 12. The enemy has strengthened their _position. A. protective B. defensive C. offensive 答案B 13. More than 30 people _the position. A. applied for B. applied to C. applied in 答案A 14. Look! _ A. Here are the bus comes. B. Here comes the bus. C. The bus here come. 答案B 15. Custome

7、rs _refuse to filing the questionnaire are not permitted to buy the product. A. what B. which C. Who 答案C 16. The music _like the singing of a bird. A. hears B. listens C. sounds 答案C 17. I like cooking for my friends in _free time. A. me B. my C. mine 答案B 18. Youd better have your hair _before going

8、to your friends wedding. A. cutting B. cut C. to cut 答案B 19. Her article is _in her class. A. better B. well C. the best 答案C 20. You must _the annual certification of employment online within 15 days. A. submit B. omit C. commit 答案A 三、阅读理解(共40分，每小题4分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。P

9、assage 1 PPHC and Gooseneck are two organizations that do similar community work. Each has hired a new staff member to make contact with and provide services to new parents. Elaine has accepted a job with PP HC. She has a degree in psychology but has never done this type of work before. On her first

10、 day， after showing her to her desk and intro due ing her to colleagues， the director gives her a town map and a list of the names of the families she will be responsible for， and wishes her luck. After lunch， Elaine sets out to contact the families， worried about what shell door say when she meets

11、them. Mark has a degree similar to Elaines， and has just been hired by Gooseneck. On his first day， he learns that his job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members， and discusses with them what they did and why. He role-pl

12、ays some situations with other staff members， and gets some direct instruction from them. By the following week， when hes on his own， he feel she has a pretty good idea of what he needs to do， and how to go about it. And he knows that his training will continue. Which situation would you rather be i

13、n， being thrown into the thick of things with no training or being trained to prepare for the work youre going to do? 21. What are PPHC and Gooseneck? A. They are two companies that do similar business. B. They are two organizations that do different community work. C. They are two organizations tha

14、t do similar community work. 答案C 22. Which degree does Elaine have? A. Psychology degree. B. Physiology degree. C. Sociology degree. 答案A 23. Which of the following statements is TRUE according to the passage? A. Elaine has done this type of community work so her organization doesnt provide staff tra

15、ining. B. Mark has a clear idea of his job after the training. C. Mark knows his training comes to an end. 答案B 24. How is Mark trained to be prepared for his work? A. Mark spends two days on family visits with experienced staff members and discuss with them. B. Mark role-plays some situations with o

16、ther staff members and gets some direct instruction from them. C. Both A and B. 答案C 25. What is the main idea of the passage? A. The importance of training. B. Different training ways. C. Elaines and Marks work experience 答案A 26-30题：请依据短文内容推断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。 Passage 2 One mornin

17、g， Wu Liang discovered that her classroom had changed. She found that the desks were no longer in rows， but pushed together to make eight bigger desks. She was so excited about it for the first two days that she couldnt listen to the teachers carefully. But soon she and her classmates got used to th

18、is new classroom arrangement. “Now our class is quieter， ”said Wu.“Whats more， we can come up with our own ideas and learn more through discussion. Its a better way to study.” Li Yu liked it，too.“Group members first discuss，”he said，“and then present to the whole class. It makes us believe in oursel

19、ves.”This was part of a reformat Lis school. The school made this reform because they wanted to offer students easier ways to study and more chances to discuss. “Our school hopes to improve students abilities to study by themselves and work in groups.” said Zhang Ming， an English teacher. However， t

20、he reform has demanded more from teachers. Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before. It is difficult to teach in such a short time. The teachers have to find better ways to teach more effectively. “The reform demands more， but Im sure it is help

21、ful.” added Zhang Ming. 26. It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement. 答案T 27. The school made the reform in order to offer students more seats to study. 答案F 28. The reform has demanded more from teachers. 答案T 29. Wu Liang and her classmat

22、es like the new classroom arrangement. 答案F 30. The best title of this passage maybe New Look in Class 答案T 四、翻译(共计20分，每小题4分) 31-35：请从以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答匙纸上。 31.As a general rule， it is better to focus on the content of a presentation as a means of attracting your audiences attention. A.一般来说，

23、它最好将重心放在讲解的内容上，使之成为吸引观众留意力的方式。 B.一般的规则是，它最好集中在礼物的内容上，这比吸引观众的留意力更好。C.一般而言，最好把重点放在讲解的内容上，借此来吸引观众的留意。 答案C 32. They are willing to understand their partners position first before trying to get understood. A.在得到合作对方理解后，他们才情愿理解合作伙伴的立场。 B.在得到合作对方理解前，他们情愿先理解合作伙伴的立场。 C.他们情愿去了解对方的立场但必需先想明白。 答案B 33. We should

24、present data in tables or charts so that the report may not be boring with facts alone. A.我们应当用表格或图表来呈现数据以便报告不因为仅有事实面枯燥乏味。 B.我们应当用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。C.我们应当用表格或图表来呈现数据以便报告不厌烦仅有事实。 答案A 34.A bad hire not just wastes your time and money， but also impacts the team spirit and company morale. A

25、.坏雇员不只是会奢侈你的时间和金钱，但是也影响队伍的精神和公司风气。 B.聘请到不合格的员工即奢侈时间和金钱，而且还会影响整个团队精神和公司士气。C.奢侈时间和金钱的聘请是不合格的，面且对公司团队精神和士气也会影响。答案B 35.I dont know why he is late， he might have had an accident. A.我不知道他为何没有迟到，很有可能通上了事故。 B.我不知道他为何迟到，肯定是遇上了事故。 C.我不知道他为何迟到，可能遇上了事故。 答案C 2020年7月试题及答案 一、交际用语(共计10分，每小题2分) 1-5题：选择正确的语句完成下面对话，并将

26、答案序号写在答题纸上。1.-Should I leave earlier tomorrow morning? -_ A.Yes， its better to leave earlier to avoid the morning traffic. B.Yes， you will. C.No， you shouldnt. 答案A 2.-How are you feeling now? -_ A.Much better. B.Its OK. C.Thank you. 答案A 3.-What time does the train leave? -_ A.On Tuesday. B.In the mo

27、rning. C.At half past five. 答案C 4.-Good morning， Sunshine Community Center!May I help you? -_ A.Id like to book one air ticket. B.Im glad to introduce myself to you. C.I need a plumber to repair the water pipe in my kitchen. 答案C 5.-Would you mind filling the questionnaire for me? -_ A.No problem. B.

28、Sorry， I cant go there. C.I really appreciate that. 答案A 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6.One day， our dreams will_reality. A.turnout B.turn into C.turn away 答案B 7.I dont know_. I just arrived here two minutes ago. A.whats going on B.how is going on C.who i

29、s going on 答案A 8.Write the telephone number down_you forget. A.on case B.in case C.under case 答案B 9._you prepare cross training plans， you need to consider both the company benefits and the employee benefits. A.Although B.Even if C.As 答案C 10.We think that Smith should be told about his_condition as

30、soon as possible. A.physic B.physic C.physical 答案C 11.We should keep in mind_the feedback is very helpful for planning future meetings and events. A.what B.that C.when 答案B 12.Im writing to_a position as a computer engineer in your company. A.thank for B.wait for C.apply for 答案C 13.We_it very much th

31、at youve come to give us a timely ride.Otherwise we would miss the train. A.appreciate B.expect C.promise 答案A 14.We feel_with the inconvenience the service center brought us. A.disappointed B.worried C.surprised 答案A 15.Customers_refuse to filling the questionnaire are not permitted to buy the produc

32、t. A.what B.which C.Who 答案C 16.The music_like the singing of a bird. A.hears B.sounds C.listens 答案B 17.Our workers have been checking the heating system since you called us.I_you it will perform well soon. A.argue B.affect C.assure 答案C 18._the fog， we should have reached the annual meeting site on t

33、ime. A.Because of B.In spite of C.But for 答案C 19.His action is always_with his words. A.constant B.consistent C.continuous 答案B 20.We have to_our annual work report to the manager next week. A.hand in B.handout C.hands up 答案A 三、阅读理解(共40分，每小题4分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage l

34、 Angry customers tend to aim their dissatisfaction and complaints at staff members.If this happens to you，you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual.But if you wish to be successful in any business， then you have t

35、o learn how to handle angry customers.Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers： Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situations.It is only by agreeing with their viewpoin

36、t and suggesting a possible solution that you will resolve the situation and send the customer away happy. Use your ears more than your mouth.Make sure you listen more than you speak.By listening carefully， you will be able to understand why the customer is complaining， so that satisfactory steps ca

37、n be taken. Show that you care：Use every opportunity to express your apology and understanding.You have to show that you will do everything within your power to try and resolve the situation.This exhibition of your concern will win the customer over.There will be a significant change in their behavi

38、our. Control your anger and be patient.Learn to relax and calm yourself.Having patience with your customers and with yourself will go along way in winning over hostile customers. The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by

39、following them.If you follow the above tips， you are on your way to succeeding in your career. 21.At whom do angry customers tend to aim their dissatisfaction and complaints? A.Staff members. B.Company managers. C.Those who accompany them. 答案A 22.When a customer shouts rudely at you， you should_. A.

40、argue back and protect yourself B.keep quiet and leave the customer alone C.keep calm and listen carefully to the customer 答案C 23.The underlined sentence“Use your ears more than your mouth”means_. A.Your mouth is not more important for you than your ears B.You should listen more than you speak C.You

41、 should talk more than you listen 答案B 24.When dealing with an angry customer， which is NOT the right attitude? A.Be concerned. B.Be patient. C.Beam used 答案C 25.Which of the following statements is true according to the passage? A.When the customers complain， you neednt listen carefully. B.You neednt

42、 say sorry to those angry customers. C.You should relax yourself and try to understand the angry customers. 答案C 26-30题：请依据短文内容推断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2 If you take the following steps， you can make a satisfactory annualreport.And your boss and other supporters will be impresse

43、d. Defining your accomplishments.What difference did you make?What has changed in your community or field because of your work over the past year?Take all of your activities over the last 12 months and divide them into three to five major accomplishments. Less is more：Be selective.If you include eve

44、rything， the annual report becomes cluttered with information.You should think about what you want to focus on， and then select statistics to represent that and highlight key achievements with photos， or case studies， etc. Adding visuals and charts：Visuals and charts can reduce the need for texts an

45、d details.And they will make the report more attractive.Its great if you produce a full color publication with lots of nice photography.Of course， it will depend on your resources. A strong call to action：A strong call to action at the end of your report will impress the readers deeply.Make it clear

46、 what youd like your readers to do once theyve read it， such as donate， purchase services， etc. 26.Before writing the report， you should gather all the work you have done over the past year. 答案T 27.The contents of the report should be selective. 答案T 28.The idiom“a picture is worth a thousand words”i

47、s appropriate here. 答案T 29. The application of visuals and charts can make the report more boring. 答案F 30. Ending the report with a strong call to action will offend he readers. 答案F 四、翻译(共计20分，每小题4分) 31-35：请从以下A、B、C三个选项中选出最佳翻译，并将答案序号写在答题纸上。31.The more familiar interviewing feels to you， the less anxiety you will feel with the process. A.你对面试越熟识，在面试过程中你的焦虑就会越少。B.面试中熟人多，面试过程中你焦虑也会少。C.你熟识面试多一点，面试中的麻烦就会少一点。