度假酒店悦榕庄简介.pdf

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1、A WORLD OF OPPORTUNITIES AWAITS YOU.At Banyan Tree Hotels&Resorts2At Banyan Tree Hotels&Resorts3At Banyan Tree Hotels&ResortsA Sanctuary For The SensesWelcome to our Sanctuary for the Senses!I am delighted that you are considering a career with Banyan Tree Hotels&Resorts.These are exciting and chall

2、enging times for us.We are rapidly expandingour portfolio of resorts,spas and galleries and are therefore recruitingaggressively.Even as we grow and our family of associates becomes bigger,our focus onassociates welfare and development will never change.This is Banyan Treeshallmark;what sets us apar

3、t as a great employer.Our associates come from all walks of life and cultures.We embrace diversity.And our associates are empowered to learn,experience and make things happen.Whether youre applying for your internship,first hospitality job or youre acareer professional,we offer challenges and reward

4、s like nowhere else.I look forward to welcoming you to the Banyan Tree family.Warmest Regards,Ho Kwon PingExecutive ChairmanAt Banyan Tree Hotels&Resorts4Our StoryWhy Banyan Tree?Banyan Tree Hotels&Resorts is steeped in Asian traditions.Like the tropicalbanyan tree.Our philosophy is to provide our g

5、uests a pure Sanctuary for the Senses.A haven of inner peace and harmony.Like the banyan tree.Harmony comes only when we are in sync with our environment.This is whyeach Banyan Tree property is carefully designed to blend into its naturalsurroundings;using indigenous materials as far as possible and

6、 reflectingthe local landscape and architecture.5At Banyan Tree Hotels&ResortsOur StoryOur BrandsThe story of Banyan Tree began in the 1980s when Laguna Resorts&Hotels(LRH),a subsidiary of Banyan Tree Holdings,acquired an abandoned tin mine atBang Tao Bay,Phuket,Thailand.After extensive rehabilitati

7、on of the site,LagunaPhuket was born.Today,it is Asias leading resort destination with six deluxe hotels:Banyan Tree Phuket,Dusit Laguna Resort,Laguna Beach Resort,Sheraton GrandeLaguna Phuket,Allamanda Laguna Phuket and Laguna Holiday Club.They share600 acres of tropical parkland and three kilometr

8、es of beach frontage with theLaguna Phuket Golf Club,Canal Shopping Village,Banyan Tree Spa,AngsanaSpas,Laguna Wedding Chapel and Quest Laguna Phuket Adventure,a leadingcorporate training and outdoor recreation facility.Laguna Phukets success led to the birth of Banyan Tree Hotels&Resorts.Every Bany

9、an Tree resort offers an intimate retreat experience featuring a signatureblend of romance and Asian sensuality.The philosophy behind the hotels,resorts,spas and galleries is based on providing a place for rejuvenation of the body,mindand soul a Sanctuary for the Senses.Banyan Tree resorts are found

10、 in Phuket,Thailand(1994),Maldives Vabbinfaru(1995),Bintan,Indonesia(1995),Bangkok,Thailand(2002),Seychelles(2002),Ringha,China(2005),Lijiang,China(2006),Bahrain(2007)and Hainan,China(2008).Over the next few years,we will also be venturing into exciting new destinationssuch as Mexico,India,Greece an

11、d Turkey.At Banyan Tree Hotels&Resorts6Our StoryLaunched in 2000,Angsana is the sister brand of Banyan Tree,inspired by theexotic Angsana Tree noted for its crown of golden flowers.Angsana resorts aredesigned as contemporary,chic and vibrant retreats.Angsana resorts are found inBintan,Indonesia(2000

12、),Great Barrier Reef,Australia(2000),Bangalore,India(2001),Maldives Ihuru(2001),Maldives Velavaru(2006)and Marrakech,Morocco(2007).Our boutique hotel collection for the soft adventurer and cultural tourist isfound in Gyalthang Dzong(Shangri-La,China),Deer Park Hotel(Giritale,SriLanka)and Maison Souv

13、annaphoum(Luang Prabang,Laos).The hotels aremanaged by Angsana.Banyan Tree Residences are spacious villa residences and city apartmentsoffering full services in strategic gateway locations around the world.Banyan TreeResidences offers investors assured yields built on the strength of the hospitality

14、brand.Banyan Tree Residences debuted successfully in Phuket in 2007,togetherwith four other destinations in Bangkok,Lijiang(China),Bintan(Indonesia)andthe Seychelles.Banyan Tree Private Collection is the first asset-backed destination club inAsia to offer perpetual and transferable membership.The Co

15、llection has a portfolioof over 20 destinations including new properties currently under development.Presently,the two-bedroom Villas are located in Phuket;Seychelles;Bintan(Indonesia);Ringha and Lijiang(China).Over the next few years,the Collectionis expected to add villas in Bali,Indonesia;Maldive

16、s;Punta Diamante andMayakoba,Mexico;Kerala,India and Pylos,Greece.7At Banyan Tree Hotels&ResortsOur StoryPioneering the tropical garden spa concept with Asian health and beautyremedies passed down from generations,Banyan Tree Spa was created as thesignature experience in all Banyan Tree resorts.The

17、first Banyan Tree Spa openedin Phuket in 1995.The Banyan Tree Spa provides guests with physical,mental and spiritual renewalby focusing on a non-clinical and holistic approach based on traditional Easternhealing therapies.It emphasizes on a high-touch,low-tech approach that celebratesthe human touch

18、 and the use of natural herbs and spices.Launched in 2000,the Angsana Spa complements the fresh,modern approachto a holistic and environmentally conscious lifestyle found in our Angsanaproperties.Angsana Spa uses only natural ingredients such as native flowers andfruits and a fusion of techniques fr

19、om the East and West to refresh and rejuvenatethe body,mind and spirit.Banyan Tree Gallery and Angsana Gallery are the brainchild of Ms.ClaireChiang,one of the founders of Banyan Tree.The two Galleries play an importantrole in showcasing cottage crafts of local artisans while sustaining their liveli

20、hoodsand craft skills through gainful employment.The Galleries support localcommunities by exhibiting and retailing their handicrafts,which are also found inthe resorts.At Banyan Tree Hotels&Resorts8Corporate Social ResponsibilityEmbracing the Environment,Empowering the PeopleWe believe that our suc

21、cess is linked to the strength and well-being of thecommunities in which we are located.Since 1994,when the first Banyan Treeproperty was established on a wasteland created by tin mining in Phuket,we have made social responsibility a fundamental corporate principle.Backed by our philosophy of“Embrac

22、ing the Environment,Empowering thePeople”,we seek to be an agent of social and economic development throughresponsible tourism.Banyan Trees triple bottom line(economy,society andenvironment)inspires associates,guests,and partners to take a more holisticapproach to their business decisions.In 2001,Ba

23、nyan Tree set up the Green Imperative Fund(GIF)to formalizeits corporate social responsibility efforts.The GIF aims to widen the reach andheighten the effectiveness of the companys efforts to provide financial support toworthy environmental initiatives and community-based projects.At Banyan Treeprop

24、erties,every guest is invited to be our partner through a small contribution ofUS$2 per room per night,under an“opt-out”arrangement.At Angsana properties,the amount is US$1 per room per night.We then match our guests contributions,dollar for dollar,to develop the GIF.Our contributions will at times

25、exceed thecombined guests contributions as our resorts maintain a minimum contributionof 1%of their profits to the GIF.9At Banyan Tree Hotels&ResortsCorporate Social ResponsibilityWe strongly believe that our actions and inactions of today significantly affectour future generations.We all share a re

26、sponsibility to not only safeguard but toalso enhance our social and natural environments.As an operator of over 20 resorts and hotels,over 60 spas and over 60 retailgalleries in more than 20 countries with over 7000 associates of 52 differentnationalities,we shall continue to harness our creative d

27、iversity and corporateresources to help promote responsible practices and values.We believe good businesses do good,and that everyone in Banyan Tree has arole to play in this.At Banyan Tree Hotels&Resorts10Putting Our Associates FirstWork-Life Balance in the WorkplaceBanyan Tree recognizes the link

28、between overall profitability and overallassociate satisfaction,that work-life balancing is vital to achieve optimal balance.Demonstrating the importance of Work-Life Balance in the workplace,a BanyanTree Work-Life Committee,headed by Ms.Claire Chiang,one of our co-foundersof Banyan Tree,was formali

29、zed in May 2007.One of our on-going management efforts is to nurture an environment thatenables associates take responsibility in making their own choices in harmonizingwork and life needs.Work-Life programs&benefits have always been integrated as part of ourassociates employment terms.For example,a

30、ssociate recognition programs suchas Long Service Awards and Associate of the Month/Year,childcare arrangements,gifts for marriage and paid sabbatical leave of up to 12 weeks are just some of thebasics in place.11At Banyan Tree Hotels&ResortsPutting Our Associates FirstWork-Life Balance in the Workp

31、laceAssociates are encouraged to give the Work-Life Committee their suggestionsthrough the following mediums:Annual Work-Life SurveyBi-Annual Associate Satisfaction SurveyIndividual Discussion with Work-Life Committee ChairpersonAs our Work-Life Strategy centers on flexibility,we most welcome sugges

32、tionsfrom our associates.As long as there is a need and an actionable plan,the Work-Life Balance Committee will review the proposal and endorse it if it is a mutuallybeneficial solution enhancing our associates work life integration.At Banyan Tree Hotels&Resorts12 Be Part Of Our StoryA Career with B

33、anyan Tree Hotels&Resorts.Compensation&BenefitsWe firmly believe in recognizing good performance and rewarding a job welldone.We offer our associates competitive salaries and benefits as well ampleopportunities for career development.In keeping with our associate-centered philosophy,we offer a compe

34、titivepackage which includes:Associate recognition programsAssociate gym and lounge in all propertiesChild education assistanceComplimentary rooms in any propertyContinuing Executive Education sponsorship schemeCultural and language instructionDiscounts on food&beverage,spa treatments and gallery pu

35、rchaseIncentive bonusInsurance coverageRetirement PlanService chargeSocial&recreational activitiesShare PlanTraining&career development programs such as Pre-Opening Task Force,Cross Exposure Training etc13At Banyan Tree Hotels&ResortsBe Part Of Our StoryInternal Promotions and TransfersOur associate

36、s are our most important resource and we ensure that most ofBanyan Trees new management positions are filled via internal promotions andtransfers.Divisional ConferencesTo facilitate sharing of best practices and operational knowledge among thedifferent properties,we organize annual divisional confer

37、ences for departmentalheads.Training&Career DevelopmentWhether you join us as a management trainee or a permanent associate,therewill be plenty of opportunities for training and development as we believe ourassociates are at the core of what makes Banyan Tree a great brand.Our associates provide the

38、 vital competitive advantage that differentiates usfrom others.We channel substantial resources into training our associates tomaintain a consistent service quality across all properties.We require all associates to undergo at least 60 training hours annually.Everyyear,we set aside 5%of our total pa

39、yroll as training funds for associates to attendinternal and external courses.In 2007,we spent over US$1.4 million on training,42%more than in 2006.At Banyan Tree Hotels&Resorts14Be Part Of Our StoryBanyan Tree Management Academy(BTMA)Founded to train future leaders to service the Banyan Trees rapid

40、 expansion,the BTMA is a centralized training facility which provides a consistent frameworkfor all training conducted throughout the group.It also acts as a vehicle tocommunicate company vision,mission and strategies to future managers and instilin them the core values of Banyan Tree.The BTMA has t

41、wo one-week long milestone programs ManagementDevelopment Program(MDP)and Talent Management Program(TMP).The former is designed to hone senior managers management skills to help themperform in key and challenging positions.The TMP,on the other hand,aims tohelp our new managers to develop managerial

42、capabilities to effectively managetheir new staff and responsibilities.Launched in 2008,the Fast Track Program for Front Office Manager uses astructured approach at both the property and corporate levels to help entry-levelFront Office associates to rise and become a qualified front office manager i

43、n 36months or less.15At Banyan Tree Hotels&Resorts Be Part Of Our StoryBanyan Tree Spa AcademyTo meet the expansion of both Banyan Tree Spas and Angsana Spas,the BanyanTree Spa Academy was launched in 2001 to train a dedicated team of therapists.The academy spearheads the companys ongoing research o

44、f new treatment recipes,massage techniques and spa products.Handpicked across Thailand,each trainee therapist undertakes more than 300hours of theoretical and practical training before he/she can be attached to aBanyan Tree Spa and allowed to assist a senior therapist in a spa treatment.Accredited b

45、y Thailands Ministry of Education,the training program encompassesall areas of spa therapy,including knowledge of the human anatomy and importantpressure points,modern and traditional massage techniques,different techniquesfor variation of body weight,knowledge of skin epidermis and facial applicati

46、ons,properties of different herbs and spices,preparation of spa ingredients,setting upof treatment rooms and spa pavilions and standard greeting procedures.Boosted by the demand for qualified spa therapists,the Banyan Tree Lijiang SpaAcademy was launched in Lijiang,Yunnan in mid 2007 to train Chines

47、e spatherapists.The academy also oversees the Fast Track Program for Spa Manager wheretalented spa therapists can become an Assistant Spa Manager in about 27 months.At Banyan Tree Hotels&Resorts16Be Part Of Our StoryFor Hospitality StudentsEvery year,we invite students from business and hotel school

48、s to join ourInternship Programme.Students can choose to do an internship either with ourhotels/resorts or with our corporate offices.As an intern(property),you will be trained in the various operational functionsof a hotel.On the other hand,as an intern(corporate),you can choose to betrained in our

49、 various corporate functions such as business development,grouphuman resources&training etc.Students who have completed a successfulinternship with us will be given preferential consideration when applying for apermanent position with us.For New Graduates/Young HoteliersFresh graduates or those with

50、 minimal working experience can apply for anentry-level position with the Banyan Tree.Alternatively,you can join us as an Executive Management Trainee(EMT)whereyou will be trained in an area of your choice for nine months.Upon successfulcompletion of the EMT programme,you will be offered a two-year