旅游饭店职业英语PPT讲稿.ppt

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1、旅游饭店职业英语第1页，共36页，编辑于2022年，星期日Unit Two Front Office前前 厅厅 服服 务务Lesson 3，4，5第2页，共36页，编辑于2022年，星期日Lesson 3What Kind of Room Would You Like 您想预定什么样的房间您想预定什么样的房间第3页，共36页，编辑于2022年，星期日Key Words：n reservation 预预 定（定（n.）n reserve 预预 定（定（v.）n double 双人的双人的n single 单人的单人的n September 九九 月月n intend 打打 算算n prefer

2、喜喜 欢欢n stay 停停 留留n confirmation 确确 认认n book 预预 定定n bath 浴浴 室室n New York 纽纽 约约第4页，共36页，编辑于2022年，星期日Talking to the Guest情情 景景 会会 话话第5页，共36页，编辑于2022年，星期日ONEClerk:D Guest:GC:Good morning.Beijing Hotel.Room Reservation.Can I help you?G:Yes,Id like to reserve a room for September 20th and 21st,please.C:Wh

3、at kind of room would you like,a double or a single room?G:A double room.C:Wait a moment,please,Sir.第6页，共36页，编辑于2022年，星期日TWOC:China World Hotel.May I help you?G:Im calling from New York.Id like to make a reservation.C:Yes,Madam.What kind of room do you prefer?G:I need a single room with bath.C:How m

4、any nights will you stay?G:From May 12th to 18th,thats seven days in all.C:Ok.Ill send you the confirmation letter.G:Thank you very much.C:Its my pleasure.We look forward to your coming.第7页，共36页，编辑于2022年，星期日Notes：nWait a moment，please.请稍等请稍等.类似的说法类似的说法:Wait a minute/second，please.nIn all.总共总共,总计总计 E

5、xample:Thats 7 yuan in all.nIll send you the confirmation letter.我会给您发确认函我会给您发确认函.n-We look forward to your coming.我们盼着您的到来我们盼着您的到来.-Im looking forward to your letter.盼望收到您的来信盼望收到您的来信.第8页，共36页，编辑于2022年，星期日Your Turn to Try NownListen to the words and repeat:1.book 预定预定2.room 房间房间3.suite 套房套房4.preside

6、ntial suite 总统套房总统套房5.double bed 双人床双人床6.single room 单人间单人间7.triple room 三人间三人间8.reservation 预定预定 9.double room 双人间双人间 10.standard room 标准间标准间第9页，共36页，编辑于2022年，星期日Do you know this?nTwin-bed room 双床间（标准间）双床间（标准间）nDouble room 双人间双人间（大床房）（大床房）第10页，共36页，编辑于2022年，星期日n nListen to the sentences,repeat and

7、translate:1.What type of room do you want?2.Id like to book a single room with bath.3.How many nights are you going to stay?4.How many nights will you need the room?5.We look forward to your arrival.第11页，共36页，编辑于2022年，星期日nListen and complete the dialogues:1.C:Good morning,Friendship Hotel.Room reser

8、vation.G:Yes,for next Sunday.C:.G:A single room with double beds.C:.第12页，共36页，编辑于2022年，星期日2.C:Good afternoon,sir.G:Good afternoon.Im calling from America.C:.G:Id like to reserve a double room.C:.G：Id like it from august 14th to 17th.C：Ok.We look forward to .第13页，共36页，编辑于2022年，星期日Lesson 4Do You Have

9、a Reservation您有预订吗您有预订吗第14页，共36页，编辑于2022年，星期日Key Words：n passport 护照护照n fill in 填写填写n registration 登记登记n form 表格表格n afraid 害怕的害怕的n moment 此刻此刻n available 可用的可用的,能得到的能得到的n certainly 可以可以第15页，共36页，编辑于2022年，星期日Notes：nUnder ones name 以以的名义，在的名义，在.的名下的名下 Example:There is a reservation under your name.nWo

10、uld you please fill in this registration form?您能填以下这张登记表吗？您能填以下这张登记表吗？“填写填写”还可以用还可以用fill out,例如：例如：Could you fill out this form.第16页，共36页，编辑于2022年，星期日Talking to the Guest情情 景景 会会 话话第17页，共36页，编辑于2022年，星期日ONEReceptionist:R Guest:GR:Good afternoon.Welcome to our hotel.What can I do for you?G:Yes,I have

11、 a reservation in your hotel.R:May I have your name?G:John Smith.R:Wait a moment,please.Yes,we have your reservation.May I see your passport,please?G:Here you are.R:Would you please fill in this registration form?G:Of course.第18页，共36页，编辑于2022年，星期日TWOR:Good evening,Madam.May I help you?G:Yes,Id like

12、to have a single room.R:Do you have a reservation?G:No,Im afraid not.R:Wait a moment,please.Let me see.Oh,there is one single room available.G:Thats great.Ill take it.R:May I have your passport for the registration?G:Certainly.Here you are.第19页，共36页，编辑于2022年，星期日Notes：nOh,there is one single room ava

13、ilable.有一个空的单人间。有一个空的单人间。Is there any ticket available for tonight?今晚的票还有吗？今晚的票还有吗？nSorry,all rooms are taken/full.抱歉，所有的房间都满了抱歉，所有的房间都满了nI will take it.我就要我就要了。了。nExample:This silk dress is beautiful.Ill take it.第20页，共36页，编辑于2022年，星期日Your Turn to Try NownListen to the words and repeat:1.registratio

14、n 登记登记2.available 可用的可用的plete 完成完成4.form 表格表格5.show 出示出示6.receptionist 接待员接待员7.fill 填充填充8.passport 护照护照9.sign 签字签字第21页，共36页，编辑于2022年，星期日n nListen to the sentences,repeat and translate:1.Do you have a reservation?2.May I see your passport?3.I have a reservation in your hotel.4.Do you have a room avai

15、lable for tonight?5.Could you sign your name here,please?第22页，共36页，编辑于2022年，星期日nListen and complete the dialogues:1.R:Good afternoon.?G:Yes,I want to have a single room for tonight.R:.G:sure,.R:wait a moment,please.第23页，共36页，编辑于2022年，星期日2.R:Good morning,Madam.?G:Yes,my name is Nancy White.Do you hav

16、e a single room for today?R:?G:No,.R:Wait a moment,please.Im sorry,.G:Thats too bad.R:But we still have one double room available.Will that be all right?G:,Ill take it.R:May I?G:Here it is.R:?This is the form.G:Of course.第24页，共36页，编辑于2022年，星期日Do you know this?日期表达法在年 in 在2004年 in 2004在月 in 在6月 in Ju

17、ne在日 on 在6月23日 on June 23rd在星期几 on 在周六 on Saturday第25页，共36页，编辑于2022年，星期日Lesson 5Your Total Is 588 Dollars您的费用总共是您的费用总共是588美圆美圆第26页，共36页，编辑于2022年，星期日Key Words：ncheck out 结帐结帐nwait a moment 等一会儿等一会儿nbill 账单账单nready 准备好的准备好的ntotal 总共总共nright 正确的正确的ncorrect 正确的正确的第27页，共36页，编辑于2022年，星期日ncheck 检查；核对检查；核对n

18、item 项目，条目项目，条目nmistake 错误错误npay 付账付账ncharge 费用费用nper night 每晚每晚第28页，共36页，编辑于2022年，星期日Notes：nId like to check out now.我现在想结帐我现在想结帐.would like to do sth.愿意愿意,想想 Example:Ill leave Beijing today and Id like to check out now.n结结 帐帐 用用 语语:-Heres your bill,Sir.It totals$889.Please check it.-Im terribly so

19、rry,Sir.We did make a mistake.(当帐单出错时当帐单出错时,应向客人抱歉应向客人抱歉)第29页，共36页，编辑于2022年，星期日Talking to the Guest情情 景景 会会 话话第30页，共36页，编辑于2022年，星期日ONEReceptionist:R Guest:GR:Good morning,sir.May I help you?G:Yes,Id like to check out now.R:May I have your name and your room number,please?G:Bob Smith.Room 811.R:Than

20、k you.Please wait a moment.Ok,your bill is ready.The total is 588 dollars.Please have a look at it to see if everything is correct.G:Its correct.Thanks.第31页，共36页，编辑于2022年，星期日TWOCashier:C Guest:GC:Here is your bill,Sir.It totals$889.please check it.G:Im sorry,but I dont understand this item.C:Its for

21、 the IDD calls you made from your room.G:Oh,I see.第32页，共36页，编辑于2022年，星期日Your Turn to Try NownListen to the words and repeat:1.total 总共总共2.amount to 总计总计3.bill 帐单帐单4.item 项目项目5.charge 费用费用6.cash 现金现金7.credit card 信用卡信用卡 8.check 支票支票9.deduct 扣除扣除10.mistake 错误错误第33页，共36页，编辑于2022年，星期日n nListen to the se

22、ntences,repeat and translate:1.Did you take anything from the mini-bar this morning?2.The total comes to$980.3.Please have a look at it to see if everything is correct.4.How will you be paying,in cash,by credit card or with a travelers check?5.Im terribly sorry,sir.We did make a mistake.第34页，共36页，编辑

23、于2022年，星期日nListen and complete the dialogues:1.R:Good morning,Sir.?G:Im leaving today.Id like to check out now.R:May I have .G:Im Edward Wilson.Room 1102.R:The total is .Please have a look at it.G:Thats correct.第35页，共36页，编辑于2022年，星期日2.C:Here is your bill,Sir.Please .G:Im sorry,but I dont understand .C:Its for the dinner .G:Oh,I see.Here is my credit card.C:.第36页，共36页，编辑于2022年，星期日