商务英语课件PPT (4).pdf

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1、Business English商务英语商务英语1.4 Etiquette:Introductions and GreetingsUnit 1 Company ProfileI.IntroductionsII.GreetingsIII.Shaking HandsContentsEtiquette refers to manners and behavior consideredacceptable in social and business situations.be sensitive to cultural variationsleave a positive impressionI.I

2、ntroductions First names are used almost immediately by people from theUS and the GB.In Chinese culture,the surname comes first and given namelast.Titles are used when introducing people in Germany and Italy.I.IntroductionsFemales:MissMs.Mrs.Maam II.IntroductionsMales:Mr.SirTitles:Dr.Prof.Rules to a

3、bide by:A man is always introduced to a woman.A young person is always introduced to an older person.A less important person is always introduced to a more important person whether male or female.I.IntroductionsTips for responding properly:Stand up.Smile.Shake hands.Repeat names.Say farewell.I.Intro

4、ductionsEach culture has its own form of acceptable greeting behavior.The rules of social distance etiquette vary by culture.II.GreetingsInformal greetings:Hello,David.Hi,Mary.Long time no see.What brings you here today?II.GreetingsFormal greetings:Good morning,Mr.Jones.How are you?Good afternoon,Dr

5、.Zhang.Good evening,how was your weekend?Good morning/afternoon/evening.II.GreetingsKissing Be careful about using kissing in business situations.Take into consideration the occasion and the setting.II.Greetingsan expression of mutual trust and respectshaking hands politely and properlyII.Shaking Ha

6、ndsGood time to shake hands When you are introduced to others and when yousay goodbye to others.II.Shaking HandsGood time to shake hands When the visitor comes into your room or office.II.Shaking HandsGood time to shake hands When you go to meet your client.II.Shaking HandsGood time to shake hands W

7、hen you go to attend the receptions or partiesand when you take leave.II.Shaking HandsHand-shaking codes Social hand-shaking codes are relaxed inbusiness situations.Your hand-shake should be relaxed but firm.II.Shaking HandsHand-shaking codes Do not hold on to the other persons hand orpump his or her arm.If someone you are meeting seems to backoff,do not force a handshake.III.Shaking HandsThank You