商务英语课件PPT (20).pdf

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1、5.4 Etiquette：Entertaining clients The Necessities of Entertaining Clients The Tips for Entertaining Clients The combination of entrainment with business communication Contents.目录 自 强 不 息 厚 德 载 物 T s i n g h u a U n i v e r s i t y o f C h i n a The Necessities of Entertaining Clients The Necessitie

2、s of Entertaining Clients 01 自 强 不 息 厚 德 载 物 The nature of personal selling Product+Technology Good Sale The Necessities of Entertaining Clients 01 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n i v e r s i t y It helps build a deeper relationship Buyer Seller/Supplier stay ahead of competition Establi

3、shment,Development,Maintenance The Necessities of Entertaining Clients 01 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n i v e r s i t y It takes time to build relation Benefits of entertaining clients securing the loyalty and partnership of the existing or potential clients helping provide a relaxed a

4、nd less formal environment to do business keeping old clients finding new clients.自 强 不 息 厚 德 载 物 T s i n g h u a U n i v e r s i t y o f C h i n a The Tips for Entertaining Clients C e n t r a l S o u t h U n i v e r s i t y The Tips for Entertaining Clients 02 自 强 不 息 厚 德 载 物 C e n t r a l S o u t

5、 h U n i v e r s i t y Step 1:get to know your clients/prospects well in advance Individual Group make arrangements for activities tailored to him/her meet the needs of different people and try to appeal to most of them The Tips for Entertaining Clients 02 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n

6、 i v e r s i t y Step 2:apply to related departments for this entertainment reception level The Tips for Entertaining Clients 02 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n i v e r s i t y Step 3:get all the arrangements known to your clients and negotiate possible changes Be sensitive and a keen ob

7、server Be ready to deal with unexpected matters Always prepare a Plan B The Tips for Entertaining Clients 02 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n i v e r s i t y Step 4:set about all the preparing work The Tips for Entertaining Clients 02 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n i v e r s

8、i t y Step 5:meet your clients arrive on time dress appropriately follow proper business etiquette The Tips for Entertaining Clients 02 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n i v e r s i t y Step 6:show them around your factory or company The Tips for Entertaining Clients 02 自 强 不 息 厚 德 载 物 C e

9、 n t r a l S o u t h U n i v e r s i t y Step 7:arrange a business meal Choose the restaurant thoughtfully.Go where you know that the atmosphere is conducive to conducting business.Be clear that you are the host and will be paying for the meal.Arrange ahead of time to have the server bring you the b

10、ill.Arrive early.Give your guest the prime seat the one with the view.The Tips for Entertaining Clients 02 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n i v e r s i t y Step 8:reserve a hotel The Tips for Entertaining Clients 02 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n i v e r s i t y Step 9:other

11、activities such as presenting gifts Task 1 Match the pictures with services involved in receiving guests.A B C D E A B E C D business dinner recreational sports one-day tour culture show souvenir preparation Task 2 Aside from the services listed in Task 1,what else may be involved in receiving a com

12、panys guests?on-site visit cocktail party speciality shopping reception banquet.02 Step 9:other activities such as presenting gifts The Tips for Entertaining Clients C e n t r a l S o u t h U n i v e r s i t y The Tips for Entertaining Clients 02 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n i v e r s

13、 i t y Step 10:see the clients off marketing brochures 自 强 不 息 厚 德 载 物 T s i n g h u a U n i v e r s i t y o f C h i n a The combination of entrainment with business communication C e n t r a l S o u t h U n i v e r s i t y 03 自 强 不 息 厚 德 载 物 The combination of entrainment with business communicatio

14、n Dont be afraid to ask questions.Study up on a couple of“nice”jokes to start your conversation.Shut off or silence your cell phone.Maintain a sense of decorum.Tips for interaction with the clients 03 自 强 不 息 厚 德 载 物 C e n t r a l S o u t h U n i v e r s i t y The combination of entrainment with business communication Dont talk about these:Politics Religion Your own job Your employers part in the company Anything else that may be controversial