六标准差.doc

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1、Course FormatCollege of Management, National Sun Yat-Sen UniversityChinese Course Title六標準差Course NumberM4010017English Course Title SIX SIGMAClass Format RequirementnoneDepartmentMBAInstructorTsuang KuoCredit3.0Course ObjectiveISix sigma is made up of essential components that combine to drive impr

2、oved business performance. Six sigma techniques have move from manufacturing plants to operations of all kinds, everywhere: insurance companies, hospitals, government agencies, high-tech product development units, etc. This course place emphasis in five areas of interests:Building six sigma infrastr

3、uctureSix sigma goals and metricsCreate customer-driven organizationTraining for six sigmaProblem solving toolsCourse Outline Six sigma is a rigorous, focused and highly effective implementation of proven quality principles and techniques. Six sigma aims for virtually error free business performance

4、. This course is designed to familiarize students about six sigma methodology, techniques and problem solving approaches.Teaching FormatLecture, group discussionOffice Hours and Location: Class participation 50%, midterm & final Exam 50%.Grading Standard Reference/Text序號作者書名出版社出版年出版地1Alan Larson

5、Demystifying Six Sigma: A Company-Wide Approach to Continuous ImprovementAMACOM/American Management AssociationMarch 2003USA2Pande, et al.The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their PerformanceMcGraw-Hill2000USA Course content/ Progress / DocumentsweekDatesTopics120

6、09/02/162009/02/22Introduction22009/02/232009/03/01Quality management systems32009/03/022009/03/08The basics of six sigma42009/03/092009/03/15Six sigma continuous improvement teaming model52009/03/162009/03/22Identify potential causes62009/03/232009/03/29Make improvement permanent72009/03/302009/04/

7、05Identifying core processes and key customers82009/04/062009/04/12Getting started92009/04/132009/04/19Midterm102009/04/202009/04/26Defining customers requirements112009/04/272009/05/03Measuring current performance122009/05/042009/05/10Six sigma improvement process132009/05/112009/05/17Six sigma pro

8、cess design / redesign142009/05/182009/05/24Expanding & integrating the six sigma system152009/05/252009/05/31The house of quality162009/06/012009/06/07TQM vs. Six Sigma172009/06/082009/06/14Six Sigma, Lean & Theory of constraints182009/06/152009/06/21Final Exam課業討論時間Tuesday 15:00 17:00, place:3029Thursday 15:00 17:00, place 3029