高三英语一轮复习应用文：投诉信讲义.docx

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1、投诉信学生版投诉信是向有关部门反映所购买的某种商品或某项服务/环境不能达到要求，以期望对方退换或向对方索赔。投诉信一般包括以下要点：写信目的、反映问题、提出解决方案、期待解决。其措辞要客气，但语气要坚定，这样才能达到投诉效果。一必备话题词汇和表达中译英1.抱怨某事:_= make a_about sth2.达到期望:_3.使.不满意:(v)_ 不满意(n) _ 不令人满意的(adj) _对.不满意的:_4.失望的(adj):_5.不合适的(adj):_6.解决这件事:_7.退还费用:_8.以最快的速度:_9.请你立刻注意:_10.采取行动:_11.忠实的顾客:_12.常客：_13.老客户:_二

2、必备话题句型和表达根据中文补全以下句子1.我写信给你是关于.:I am writing to you_.2.我很抱歉地告诉你一件令人不愉快的事。I_to informyou of the following unpleasant_.3.虽然我很不情愿，但我很不高兴/不满意/失望/.It is_that I must ,butI was_4.由于这次投递出了问题，我写信来澄清情况并寻求解决方案。_, Im writing to clarify the situation and_a solution .5.当我打开包裹时想用它时，它却没用。When I_and tried to use it,

3、it did not_.6.这个产品有几个方面都不令人满意。This product has been unsatisfactory_.7.我相信我们能把这个问题解决到双方都满意的程度。Im confident that we can resolve this matter_.8.我觉得你应该向我们道歉。I believe that an apology_us./ you_us an apology .9.如果您能尽快解决这个问题，我将不胜感激。Anything you can do to_matters up/_this problem will be greatly_.10.我觉得这东西修

4、理/更换，费用由你方承担。It is my understanding that it_.三亮点词汇和句子：根据要求转换句子1.(普通句)I received thebook, butI didnt see the matching CD.（改成被动句）(升级句)I received thebook, but_.2.(普通句)So far I have not received two coats which I ordered three weeks ago .You told me it would arrive within a week .（改成无灵主语和被动句）(升级句)_._3.(

5、普通句) I was so embarrassed when I shared the snack with my roommates , which was too salty .（用imagine改写 ）(升级句)_._4.(普通句) I phoned your service department several time , but it didnt help .（改成无灵主语）(升级句)_.5.(普通句) I would appreciate it if you could reply to me to remedy and promise this would not happen

6、 again.（用not only .but also改写）(升级句)_._6.(普通句) I hope you can solve the problem and reply to me as soon as possible .（用形容词和副词提档)(升级句)_.四投诉信应用文写作假定你是李华，你在国外网上书店Landon购买了一本英文原版小说Gone with the Wind，货到后你发现了一些问题。请用英文给该书店写信，内容包括：1介绍购物情况；2反应存在问题。3. 提出解决方案注意：词数100左右；2可以适当增加细节，以使行文连贯；3信的格式已给出，不计入总词数。审题：1.体裁:是

7、对网购货物表达不满。2.人称：第一二人称3.时态：购物情况过去时 存在情况现在时 解决方案现在/将来时4.语气(读者意识)：坚决又不能过激，要有理有据，礼貌得当5.要 点：1).介绍购物情况；2)反应存在问题。3). 提出解决方案构思：Paragraph 1:State the problemand the purpose of this letterParagraph 2:Provide factual detailsParagraph 3:State clearly what you expectandClose with your confidence in the other pers

8、ons desire to do the right thing and ability to take care of the problem to your satisfaction拓展：Paragraph 1：1).purchased . To my disappoint . so I have to .2). I feel bad to bother you but Im afraid that I have to express my dissatisfaction .3). Im writing to make a complaint about . because .Paragr

9、aph 2: 1). the cover is broken ; There are dirty spots in it due to ; Several pages aremissing ;2). It is not the right version I ordered . What I expected is the one which .3). The letter is too small to make out . The paper feels so thin . Paragraph 3: 1).Idlike you to change it for a new one. Im

10、confident that you .2).Taking all things above into consideration , I request that you refund .高分作文呈现Dear Sir or Madam，I purchased a bookGone with the Windin your online bookshop London for its convenience and goods service. I was very glad to receive it yesterday. However,when I opened the package,

11、 I was sorry to find something wrong with it.Apart fromthe brokencover,to my displeasure ,there are some dirty spots on it due to the poor packaging.In addition, some pages are missing, which makes it impossible to read.Such is the reputation of your store that I suppose its no more than careless mi

12、stake.It will be satisfying enoughfor youto change it for a new one and post it to mewith all possible speed.And I am confident thatyou can live up to the expectation of your customer.投诉信教师版投诉信是向有关部门反映所购买的某种商品或某项服务/环境不能达到要求，以期望对方退换或向对方索赔。投诉信一般包括以下要点：写信目的、反映问题、提出解决方案、期待解决。其措辞要客气，但语气要坚定，这样才能达到投诉效果。一必备

13、话题词汇和表达中译英1.抱怨某事:complain about/of sth= make acomplaintabout sth2.达到期望:meet / live up to ones expectation3.使.不满意:(v)dissatisfy不满意(n)dissatisfaction不令人满意的(adj)unsatisfactory / dissatisfying 对.不满意的:be dissatisfied with sth4.失望的(adj):disappointed5.不合适的(adj):inappropriate/improper6.解决这件事:get this matter

14、 settled/resolve this problem7.退还费用:refund the cost8.以最快的速度:with all possible speed9.请你立刻注意:call to your immediate attention10.采取行动:take action11.忠实的顾客:a loyal /faithful customer12.常客：a regular (customer)13.老客户:a longtime customer二必备话题句型和表达根据中文补全以下句子1.我写信给你是关于.:I am writing to youabout/regarding.2.我

15、很抱歉地告诉你一件令人不愉快的事。Iregret/am sorryto informyou of the following unpleasantsituation.3.虽然我很不情愿，但我很不高兴/不满意/失望/.It iswith reluctancethat I must ,butI wasdispleased/distressed /disturbed/dissatisfied /disappointed4.由于这次投递出了问题，我写信来澄清情况并寻求解决方案。As this delivery went wrong, Im writing to clarify the situatio

16、n andreach fora solution .5.当我打开包裹时想用它时，它却没用。When Iunpackedand tried to use it, it did notwork.6.这个产品有几个方面都不令人满意。This product has been unsatisfactoryin several respects.7.我相信我们能把这个问题解决到双方都满意的程度。Im confident that we can resolve this matterto our mutual satisfaction.8.我觉得你应该向我们道歉。I believe that an apologyis duetous./ youoweus an apology .9.如果您能尽快解决这个问题，我将不胜感激。Anything you can do tospeedmatters up/resolvethis problem will be greatlyappreciated.10.我觉得这东西修理/更换，费用由你方承担。It is my understanding that itwill be repaired/replaced at your expense.学科网（北京）股份有限公司