商务英文信函电子模板大全资料.doc

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1、Good is good, but better carries it.精益求精，善益求善。商务英文信函电子模板大全-目录Chapter1建立贸易关系1.请求建立贸易关系RequestforEstablishingBusinessRelations2.回复请求建立业务关系ReplytotheRequestforEstablishingBusinessRelations3.索取产品资料RequestforProductLiterature4.回复索取产品资料ReplytotheRequestforProductLiterature5.邀请会面InvitationtotheBusinessAppo

2、intment6.接受会面邀请AcceptingtheInvitationtotheBusinessAppointment7.谢绝会面邀请DecliningtheInvitationtotheBusinessAppointment8.要求更改会面时间及地点RequestforChangingtheTime&PlaceoftheMeetingChapter2推销9.向特定客户推销SalesLettertoSpecificCustomers10.向不特定客户推销SalesCirculartoNon-SpecificCustomers11.寄信给老客户SalesLettertoOldCustomer

3、s12.寄信给新客户SalesLettertoNewCustomers13.推销新产品SalesLetterforPromotionofNewProducts14.推销劳务SalesLetterforPromotionofLaborServicesChapter3询盘和订货15.一般询盘GeneralInquiry16.回复一般询盘ReplytotheGeneralInquiry17.具体询盘SpecificInquiry18.报虚盘MakingaNon-FirmOffer19.报实盘MakingaFirmOffer20.买方还盘MakingaCounterOffer21.卖方返还盘Makin

4、gaCounter-CounterOffer22.下订单PlacinganOrder23.接受订单AcceptinganOrder24.拒绝订单DeclininganOrder25.下续订单PlacingaRepeatOrder26.推荐替代品OfferingaSubstituteProduct27.接受替代品AcceptingaSubstituteProduct28.拒绝替代品DecliningaSubstituteProduct29.涨价通知NoticeforPriceIncrease30.回复涨价通知ReplytothePriceIncreaseNoticeChapter4付款31.询问

5、付款方式AskingaboutPaymentTerms32.接受付款方式AcceptingPaymentTerms33.要求修改信用证RequestforAmendmenttoL/C34.信用证修改AmendmenttoL/C35.付款通知PaymentNotice36.收到付款通知ReceiptofPaymentNotice37.催促付款（初次）UrgingPayment(FirstNotice)38.催促付款（最后通告）UrgingPayment(LastNotice)39.索取发票AskingforInvoice40.寄送发票SendingInvoiceChapter5包装和交货41.包

6、装要求PackagingRequirements42.回复包装要求ReplytoPackagingRequirements43.装运时间TimeofShipment44.回复装运通知ReplytoTimeofShipment45.催促装运UrgingShipment46.回复催促装运ReplytoUrgingShipment47.出货通知ShipmentAdvice48.货物抵达通知GoodsArrivalNoticeChapter6投诉和致歉49.投诉货物未寄达ComplaintaboutGoodsArrivalFailure50.对货物未寄达致歉ApologyforGoodsArrival

7、Failure51.出货延迟LateDelivery52.对出货延迟致歉ApologyforLateDelivery53.投诉货物质量ComplaintaboutPoorQualityofGoods54.对货物质量不佳致歉ApologyforPoorQualityofGoods55.投诉货物数量ComplaintaboutWrongQuantityofGoods56.为数量错误致歉ApologyforWrongQuantityofGoods57.投诉发货出错ComplaintaboutReceivingWrongGoods58.为发货有误致歉ApologyforSendingWrongGood

8、s59.抱怨包装不良ComplaintaboutPoorPackaging60.为包装不良致歉ApologyforPoorPackaging61.付款出错PaymentError62.为付款出错致歉ApologyforPaymentError63.对服务的不满ServiceDissatisfaction64.对服务不满致歉ApologyforCustomerServiceDissatisfactionChapter7商务交往65.请求筹备出差RequestforPreparingforaBusinessTrip66.回复请求筹备出差ReplytotheRequestforpreparingfo

9、raBusinessTrip67.确认预定行程ConfirmingItineraryReservation68.出差后的感谢ThanksforaBusinessTrip69.活动通知ActivityNotice70.集会通知GatheringNotice71.邀请担任演讲者InvitingSpeaker72.回复演讲邀请ReplytotheInvitationforSpeaker73.展销会通知TradeFairNotice74.回复邀请ReplytotheTradeFairInvitation75.请求帮忙做问卷调查RequestforFillingOutQuestionnaire76.请求

10、转载许可RequestforReproductionPermissionChapter8公司人事77.人事查询PersonnelEnquiry78.找寻人才LookingforQualifiedPersonnel79.晋升公告PromotionAnnouncement80.调动通知TransferNotice81.褒奖员工ComplimentingEmployeesChapter9公司内部82.会议通知MeetingNotice83.例行报告RoutineReport84.问题报告ProblemReport85.提案Proposal86.回复提案ReplytoProposal87.说服对方Co

11、nvincingtheOtherSide88.给予指示GivingInstructions89.新产品说明NewProductDescriptionChapter10社交信函90.邀请与约见函InvitationandAppointmentLetter91.回复邀请ReplytoInvitation92.祝贺函LetterofCongratulation93.慰问函LetterofSympathy94.感谢函LetterofThanks95.道歉函LetterofApology96.通知函LetterofAdvice97.鼓励函LetterofEncouragement98.探病函Letter

12、ofConsolingtheSick99.吊唁函LetterofCondolence100.节日问候SeasonsGreetingChapter1建立贸易关系1.请求建立贸易关系RequestforEstablishingBusinessRelationsWehavelearnedfrom(信息来源)thatyouare(公司性质)in(国名或地域名).Wearegladthatyouareinterestedin(产品名称).So,wearewillingtoestablishbusinessrelationswithyou.Attachedpleasefind(附件内容).Weare(公司

13、性质).Weexport(出口产品名称)to(出口产品目的地).If(对方条件)，we(期待事宜).Welookforwardtoreceivingyourinquiryatanearlydate.2.回复请求建立贸易关系ReplytotheRequestforEstablishingBusinessRelationsThanksforyouremailtoenterintobusinessrelationswithusin(经营范围).Wehavereadyour(邮件附件内容).Asyouknow,weare(重述本公司身份).Wehavealarge(需求量大的产品名称)markethe

14、re,soweareseekingnewpartners.Ifpossible,wedliketobe(我方角色)in(国名或地域名).Should(对方提供的优惠),well(订单种类).Welookforwardtoyourfavorablereply.3.索取资料RequestforProductLiteratureWelearnfrom(信息来源)thatyouare(供货商身份).We(关注产品途径)andbecamemuchinterestedinyour(产品名称).Weare(我方公司身份).Asweareinterestedindoingbusinesswithyou,wew

15、ouldlikeyoutosendus(邮寄方式)thedetailedinformationabout(欲购产品名称)to(邮寄地址).Thedemandfor(产品类型)inourmarketisreallygreat.Yourimmediateattentionishighlyappreciated.4.回复索取产品资料ReplytotheRequestforProductLiteratureWearesogladthatyouareinterestedin(产品名称).Attachedare(附件内容).Asyourequestedinyouremail,wesentyouour(索取

16、资料)by(邮寄方式),whichwilltellyoueverythingaboutour(产品名称).Althoughestablishedin(公司成立时间),wearedevelopingveryfast.Wepaygreatattentionto(特别关注之处).Wehaveintroducedadvancedproductionequipmentfrom(国名或地域名).Wenowexportourproductsto(出口产品目的地).(产品畅销国国名或地名)isourlargestmarket.(某一特定产品系列)isabestseller.Welookforwardtoyou

17、rtrialorder.5.邀请会面InvitationtotheBusinessAppointmentIdliketoinviteyouforameetingwith(我公司会面人职务和姓名)ifyoufeelconvenient.As(会议名称)willbeheldin(会议地点)from(会议起始日)to(会议结束日),wethinkyou(对方可能采取的行动).Ifyoucome,wewouldliketoinviteyouforameetingwith(我公司会面人)at(会面地点),on(双方会面日)todiscuss(双方会面商讨事宜).(我公司会面人)wishestohavea

18、nopportunityforameetingwithyou.Welookforwardtoreceivingapositivereplyfromyou.6.接受邀请会面AcceptingtheInvitationtotheBusinessAppointmentImgladthatyouwillarrangeameetingbetween(对方会面人职务和姓名)andmeonthedaybeforetheopeningof(会议名称)to(会面事宜).Asamatteroffact,wehadhadtheintentiontomeet(对方会面人职务)during(会议名称)beforeweg

19、otyouremail.Wecherishtheopportunity(我方珍惜之事),andarepleasedtohaveachanceto(有机会之事).WelookforwardtoseeingyouinDongguan.7.谢绝会面邀请DecliningtheInvitationtotheBusinessAppointmentThankyouforyouremailof(对方邮件发送日),invitingmetohaveameetingwith(对方会面人职位)on(对方建议的会面日)beforetheopeningof(会议名称)at(会面地点).Imsorrytosaythatw

20、eareunabletogoto(会议名称),whenwe(拒绝会面原因).ThatswhyIcantgoandmeet(对方会面人职位).Wehopethatyouwillunderstandoursituation.Wewishtomeetsometimeinthenearfutureto(会面目的).8.要求更改会面时间及地点RequestforChangingtheTime&PlaceoftheMeetingThankyouforyouremailof(对方邮件发送日),invitingmetohaveameetingwith(对方会面人职位)on(对方建议的会面日)beforethe

21、openingof(会议名称)at(会面地点).Wedliketohavethemeetingon(我方提出的会面时间)at(我方提出的会面地点).Itwillbemuchmoreconvenienttousifyouagreetothedateandplacewehavesuggested.Yourfavorablereplywouldbehighlyappreciated.Chapter2推销9.向特定客户推销SalesLettertoSpecificCustomersIwouldliketotellyouthatwehavegotthe(产品名称)youinquiredabout(对方询

22、盘时间).Attachedare(附件名称),whichwillgiveyoualldetailsforplacinganorder.(产品名称)wevegotare(产品优势).Theyarereally(欲推销产品引以为傲之处).Theyareatleastasgoodas,ifnotbetterthan,(与同类产品一样好),butpricesare(价格情况).Weexpectyourfeedbackbeforetheendofthismonth.10.向不特定客户推销SalesCirculartoNon-SpecificCustomersWearewillingtoseekpartn

23、ersfor(出口产品类型).Weare(我公司注册地点)，specializingallkindsof(产品种类).Theyarebestsellersbothathomeandabroad.Wevenowmadesomeresearcheson(新研制产品名称),whichweareabletoprovideregularly.Ifyouareinterested,pleasecontactmeat(电话联系方式).Formorerelatedinformation,youcan(获知信息途径).Maybewewillmakearrangementsforameetingtodiscuss

24、detailsconcerning(商讨事宜).11.寄信给老客户SalesLettertoOldCustomersItsbeen(有业务往来持续时间)sinceweexecutedyourlastorder.Recently,wegotinlargequantitiesof(新产品名称).Attachedpleasefind(附件名称).Idliketoinformyouthat,weare(优惠措施)oncertainitems,including(对方感兴趣产品名称).Wouldyouhavealookattheattachedcatalogue?Ifyouwishtoorderlarg

25、equantities,(联系方式)me.Wewilltrytoworkouttermsandconditionstoourmutualbenefit.Welookforwardtoourcontinuedmutually-profitablebusinessrelationship.Weexpect(期待事宜).12.寄信给新客户SalesLettertoNewCustomersWearegladtolearn,from(信息来源),thatyouareinterestedin(产品名称).We(经营情况).Attachedpleasefind(附件名称).(欲知详细信息),please(查

26、询方式).Welookforwardtoyourtrialorderandassureyouofourpromptattention.13.推销新产品SalesLetterforPromotionofNewProductsWerepleasedtoinformyouthat,withyearsofresearch,weveintroducedournewproducts(产品名称)tomarket.Muchtoourdelight,theyenjoygreatpopularity.Asweguessyoumightbeinterested,wevesentyou(邮寄方式)(邮寄样品种类及数量

27、)foryourtrialuse.Atrialusewillconvinceyouoftheirextraordinaryfunctioning.Formoreinformation,please(查看信息途径).Attachedpleasefind(附件名称).Wehopeyoulltakethisopportunityto(为双方利益起见).Ifyouconsiderplacinganorder,wellgrantyou(优惠幅度).14.推销劳务SalesLetterforPromotionofLaborServicesWerepleasedtolearn,from(信息来源),that

28、youareinneedof(某种职业工作人员).Weadvertisedyourjobvacanciesandattracted(申请人数)applicants,fromwhomwehavechosen(人数)foryourconsideration.Attachedare(附件名称).Thecandidateswehavechosenare(身份).Theyallhave(工作经历持续时间)experience,ina(工作单位).Wehaveinterviewedthemwithsatisfactoryresultsandofferedthem(提供事宜)asrequired.Theya

29、relookingforwardtoyourphoneinterviews.Contactusif(所需帮助事宜).Wehopetohavemorecooperationinthefuture.Chapter3询盘和订货15.一般询盘GeneralInquiryWeareverymuchinterestedinimporting(产品名称)fromyousinceyouare(对方身份).Wewouldbegratefulifyoucouldletushavedetailedinformationabout(产品名称)andsendussamplesofyourcompleteproductr

30、angeaswell.Wehavebeen(我方身份)for(公司历史年限)andhave(销售渠道).Weareingreatneedof(产品名称)inourproduction.OurcreditstandinghasbeenAAAratedsince(起始年).Ifbusinesstermsaresatisfactory,wellplaceregularorderswithyou.16.回复一般询盘ReplytotheGeneralInquiryWearegladtolearnthatyouareinterestedinour(产品名称).Attachedpleasefind(附件信息

31、).Asyourequested,wehavesentyousamplesofourcompleterange(邮寄方式).Weareoneofthe(公司性质),specializingin(经营范围).Allourproductsaremanufactured(产品优势).We(公司优势).Wewillallowa(折扣幅度)discountforyourorders.For(欲知信息),please(获知信息途径).Welookforwardtoyourtrialorder.17.具体询盘SpecificInquiryWeare(公司性质).Wehaveobtainedyournamea

32、ndaddressfrom(信息来源)andweareveryinterestedin(产品名称).Wedliketohavean(产品数量)quotationofthesaidproducts,(价格术语).Wedlikeyoutotellusabout(其他欲知事项).If(下订单前提条件),wewillplaceanorderwithyou.Wewouldawaityourreply.18.报虚盘MakingaNon-FirmOfferWethankyouforyourinquiry(对方询盘日)，askingfor(欲购产品数量)quotationof(欲购产品名称)madein(产品

33、原产地).Wearepleasedtoofferasfollows:(报盘详细内容).Theaboveofferissubjecttoourfinalconfirmation.Ifyouthinkouroffermeetsyourrequirements,pleaseletusknowatanearlydate.Wewouldbegladtoofferanyadditionalinformationyouneed.19.报实盘MakingaFirmOfferThankyouforyourinquiryof(对方询盘日),askingforan(欲购产品数量)quotationofour(欲购产

34、品名称).Wearepleasedtoofferasfollows:(报盘详细内容).Theaboveofferisfirmuntil(报价有效期限).Ifyouthinkourofferissatisfactory,pleaseletusknowbefore(订单有效期限).Youcanbeassuredofourbestservice.20.买方还盘MakingaCounterOfferWethankyouforyouremailof(对方邮件发送日期),offeringus(我方欲购产品名称及数量)madein(产品原产地)at(卖方报价).Weregrettoinformyouthat

35、wecantacceptyourofferas(还盘原因).For(继续保持合作的原因),wecounterofferasfollows,subjecttoyourreplyreachingus(有效期限):(我方还盘价).Wearesatisfiedwithothertermsinyouroffer.Welookforwardtoyourfavorablereply.21.卖方返还盘MakingaCounter-CounterOfferReferringtoyourcounterofferof(对方还盘邮件发送日期),askingforacutdownofthepricefrom(我方报盘价

36、)to(对方还盘价),weregrettotellyouthatitisdifficultforustoacceptyourcounteroffer.Thepricewesetinourofferiscarefullycalculated.Asamatteroffact,wehavehadconsiderablebusinesswithmanycustomersat(价格描述).Our(我方产品种类)sellwellintheirmarkets.Asyouknow,ourproductsarefarsuperiorinqualityto(同类产品名称)providedbyanyothersup

37、pliersintheworld.Forlonglastingtraderelationsbetweenus,however,wedecidetoallowyou(让利种类)ifyourorder(订单价值).Ifyouthinkourproposalacceptable,pleaseplaceanorderonorbeforeMay31st.22.下订单PlacinganOrderThankyouforyourtimelyreplyof(对方邮件发送日期)toourinquiryaboutthe(欲购产品名称).Weareverysatisfiedwiththetradetermsyouof

38、fer.Thepricesareacceptable.Therefore,wenowemailyouourpurchaseorder(订单编号)intheattachedfile.Wewillopen(信用证种类)inyourfavorassoonaspossiblethrough(开户行),forthetotalvalueof(总价值)asstatedinthisorder.Pleaseinformusoftheshippingdateatleast(提前通知装船天数)inadvanceafteryoureceiveourL/C.Welookforwardtoyourconfirmation

39、oftheacceptanceofourorder.23.接受订单AcceptinganOrderWeconfirmouracceptancetoyourorder(订单编号)youemailedus(对方邮件发送时间)for(订购产品名称).Wewelcomeyouasoneofourcustomers.WearepleasedtosendyouintheattachedfiletheSalesConfirmation(销售确认书编号)foryoure-signature.Pleasecosignitandreturnittousforourfile.AndpleaseopenyourL/C

40、(开证时间).ShipmentwillbemadeuponourreceiptofyourL/C.Yourcooperationishighlyappreciated.Weassureyouof(我方承诺)andlookforwardtoreceiving(期盼对方继续订购)fromyou.24.拒绝订单DeclininganOrderWeacknowledgereceiptofyourorder(订单编号)youemailedus(对方邮件发送时间)for(订购产品名称),butregrettotellyouthatweareunabletotakeyourorderas(无法供货原因).(

41、无法供货的原因).Weareindeedsorryforbeingunabletotakeyourorder.Wesincerelyhopethatyouwillunderstandoursituationandkeepbusinessrelationswithusinthefuture.25.下续订单PlacingaRepeatOrderWearepleasedtoinformyouthatthe(产品名称)weorderedfromyoulasttimeisverysuitableforourmarket.Lastshipmentof(产品名称)sellswellhere.Aswebeli

42、evethereisstillagreatdemandfor(产品名称)inourmarket,weareplacingwithyouarepeatorder(续订单编号)intheattachedfileforthesamekindsandthesamequantityofthesaidproductsatthesamepriceandonthesametradetermsaswedidlasttime,provided(续订单特别要求).Wehopeyouwill(希望对方所做之事).Weexpectyoutoconfirmourrepeatorderassoonaspossible.26

43、.推荐替代品OfferingaSubstituteProductWearepleasedtolearnfromyouremail(对方发送邮件日期)thatyouintendtoplacewithusanorderfor(欲订产品名称),butweregrettotellyouthatthismodelisalreadyoutofproduction.Wedliketorecommendtoyouournewmodel(替代产品型号),whichisevenmorewelcomedby(受谁欢迎).Thisnewmodelismuchbetterthanthepreviousone,butth

44、epriceis(替代品价格低廉程度)lowerwith(替代品“卖点”).Attachedpleasefindourlatestcatalogueandexportpricelistsothatyoucanknowmoreaboutournewmodeloryoucanvisitourwebsite：(公司网站)togetmoreinformationyouneed.Weexpectyoutoplaceatrialorderwithus.27.接受替代品AcceptingaSubstituteProductThankyouverymuchforyourrecommendation.Asthi

45、smodelisnewtoourmarket,wedliketoplaceatrialorderwithyoufor(替代品名称及数量),ifyouallowus(优惠种类及优惠额).AttachedpleasefindourPurchaseOrder(采购订单编号).Wewillopenan(开立何种信用证)inyourfavorforthetotalvalueasstatedinthisorderassoonaswegetyourconfirmation.Itisforkeepingourlongtermtraderelationshipthatwedecidetoplacethistri

46、alorder.Wehopeyouwill(希望对方所做之事)concerningthistransaction.Welookforwardtoyourpositivereply.28.拒绝替代品DecliningaSubstituteProductWehavereceivedyouremailrecommendingusthe(替代品名称及数量)forlackof(原欲购产品名称)werequested,butweareverysorrytosaythatwecantaccept(替代品名称).(拒绝替代品的原因).(我方提出的解决办法).Ifyoufailtodeliver(原欲购产品名称

47、及数量)ontime,youhavetopayusliquidateddamages,thatis,a(赔偿额度)ofthetotalvalueofthedelayedgoods,for(延误期限).Wehopeyouwillgiveusafavorablereplyassoonaspossible.29.涨价通知NoticeforPriceIncreaseWeformallyinformyouthatthepriceof(涨价产品名称)hasincreasedby(价格上涨幅度)mainlyowingto(涨价原因).(对涨价原因做具体解释).Wecantbutincreaseourexportpriceby(价格上涨幅度).Infact,manycompanieshaveincreasedtheirpricetothatextent.However,for(提供原价的原因),weofferyoutheoriginalpriceforyour(最近的一次订单时间或订单编号)order.From(涨价起始时间),thepricewillgoupby(价格上涨幅度).Wehopeyouwill(希望对方所做之事).