美国能源部平衡计分卡导向管理培训资料（英文版）.ppt
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1、无忧资源：http:/ OF ENERGYPROCUREMENT&ASSISTANCE MANAGEMENTFY 2003BALANCED SCORECARDPERFORMANCE ASSESSMENT PROGRAMNational Core Performance MeasuresSupporting Corporate Management Initiatives无忧资源：http:/ Scorecard MethodologyThe BSC is a structured approach to performance measurement and performance manag
2、ement that links the organizations strategic thinking to the activities necessary to achieve desired resultsThe BSC is a vehicle for communicating an organizations strategic direction and for measuring achievements towards these predetermined objectives The BSC clearly establishes linkage between st
3、rategic objectives,the measures for determining progress,the stretch targets established,and the focused initiatives needed to move the organization forward to meet those organizational goals无忧资源：http:/ Scorecard MethodologyThe BSC utilizes Department-wide measures plus individually tailored local m
4、easures to achieve the Procurement Executives strategic goalsResults of BSC measurements provide decisionmakers with critical information on:(1)the efficiency with which resources are transformed into goods and services;and(2)the effectiveness of organizational activities and operations in terms of
5、their specific contributions to strategic objectives The BSC is a key part of the Procurement Executives performance plan,and is a critical element in ME-60s SES performance assessmentsIn FY 2003,ME-60 continues to assign accountability to individual staff by flowing down the BSC to individuals and
6、teams.无忧资源：http:/ MISSIONTo provide acquisition and assistance services tosupport accomplishment of the Departmentsprogrammatic goals and objectives.STRATEGYTo change the present systems culture,managementsystems,and line processes consistent with theprinciples of Quality Management,in order to esta
7、blish and maintain:a customer focus,a sense ofurgency,continuous and breakthrough processimprovement,and an emphasis on results.VISIONTo deliver on a timely basis the best value productor service to our customers while maintainingthe publics trust and fulfilling public policy objectives.DOE Procurem
8、ent System无忧资源：http:/ ApproachProcess AnalysisProcess AnalysisBenchmarkingBenchmarking Workforce PlanningWorkforce PlanningCustomer-focusCustomer-focus无忧资源：http:/ FINANCIALFINANCIALTo Succeed Financially,HowTo Succeed Financially,HowDo We Contribute to theDo We Contribute to theBottom Line?Bottom Li
9、ne?MISSIONVISIONSTRATEGY LEARNING ANDLEARNING AND GROWTHGROWTHTo Achieve Our Vision,How To Achieve Our Vision,How Will We Sustain Our Ability Will We Sustain Our Ability To Change And Improve?To Change And Improve?CUSTOMERCUSTOMERTo Achieve Our Vision,To Achieve Our Vision,How Must Our How Must Our
10、Customers View Us?Customers View Us?INTERNAL BUSINESSINTERNAL BUSINESS PROCESSESPROCESSESTo Satisfy Our StakeholdersTo Satisfy Our Stakeholdersand Customers,What Business and Customers,What Business Processes Must We Excel At?Processes Must We Excel At?Balanced Scorecard Strategic Perspectives无忧资源：h
11、ttp:/ LEARNING AND GROWTH-Access to Strategic Information-Employee Satisfaction-Organization Structured for Continuous Improvement-Quality Workforce FINANCIAL-Optimum Cost Efficiency of Purchasing Operations;Cost Reasonableness of ActionsMISSIONVISIONSTRATEGY CUSTOMER-Customer Satisfaction-Effective
12、 Service/Partnership INTERNAL BUSINESS PROCESSES-Acquisition Excellence-Most Effective Use of Contracting Approaches-Use of Electronic Commerce-Performance-Based Service Contracts-Use of Competition-Streamlined Processes-Reduction in Overage Instruments-On-Time Delivery-Supplier Satisfaction-Socioec
13、onomicsBalanced ScorecardPERSPECTIVES AND OBJECTIVES无忧资源：http:/ ScorecardPerformance Measures,Performance Targets,&Management Initiatives无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEProcurement无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PE
14、RFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEProcurement无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEProcurement无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTI
15、VEProperty无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEContractor Human Resource Management无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESCUSTOMER PERSPECTIVEContractor Human Resource Management无忧
16、资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERF
17、ORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESIN
18、TERNAL BUSINESS PERSPECTIVEProcurement无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement无忧资源：http:/ SCORECARDPERFORMANCE MEASURES,PERFORMANCE TARGETS AND MANAGEMENT INITIATIVESINTERNAL BUSINESS PERSPECTIVEProcurement无忧资源：h
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