陶瓷卫浴行业导购员英语培训资料(共14页).doc

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1、精选优质文档-倾情为你奉上导购工作人员英语培训资料一、回复客户还价常用中英文语句1、Since the prices of the raw materials have been raised, Im afraid that we have to adjust the prices of our products accordingly. 由于原材料价格上涨，我们不得不对产品的价格做相应的调整。2、The U.S. Dollar is weakening. 美圆疲软。3、Weve sold to other customers in USA also at this price.我们卖给美国其

2、他客人也是这个价格。4、The price is reasonable because the quality is superior.这价格是合情合理的，因为质量极好。5、Ill cut the price down, if you are going to make a big purchase.Would you please tell me your order quantity?如果您打算大量购买，我就把价格降下来。您能否告诉我你的订单数量？6、Our offer is reasonable and realistic. It comes in line with the preva

3、iling market. 我方的报价是合理的、现实的，符合当前市场的价格水平。 7、Your counteroffer is too low and we cant accept it. 你方还价太低了，我方无法接受。 8、Ill respond to your counter-offer by reducing our price by three dollars. 我同意你们的还价，减价3元。9、Whats your general price range? 那你要的价位是多少呢?10、The best I can do is to give you a discount of 10%.

4、我最多能给你打九折11、We regret we have to maintain our original price. 很遗憾我们不得不保持原价。12、Weve already cut the price very fine. 我们已将价格减至最低限度了。13、This new product is moderately priced. 这款新产品的定价适度、合理。14、Would you please tell me your target price?您能否告诉我您的目标价格是多少？15、The utmost (best) we can do is to reduce the pric

5、e by 2%. 我们最多能减价百分之二。 16、We cannot take anything off the price. 我们不能再减价了。 17、Weve already cut down our prices to cost level. 我们已经将价格降到成本费的水平了二、商务英语-价格谈判1、What about the price? 对价格有何看法？ 2、What do you think of the payment terms?对支付条件有何看法？ 3、How do you feel like the quality of our products?你觉得我们产品的质量怎么

6、样？ 4、What about having a look at sample first? 先看一看产品吧？ 5、What about placing a trial order?何不先试订货？ 6、The quality of ours is as good as that of many other suppliers, while our prices are not high as theirs. By the way, which items are you interested in?我们的产品质量与其他生产商一样的好，而我们的价格却不象他们的那样高。哎，你对哪个产品感兴趣？ 7

7、、You can rest assured.你可以放心。 8、We are always improving our design and patterns to confirm to the world market. 我们一直在提高我们产品的设计水平，以满足世界市场的要求。 9、This new product is to the taste of European market.这种新产品欧洲很受欢迎。 10、I think it will also find a good market in your market.我认为它会在你国市场上畅销。 11、Fine quality as w

8、ell as low price will help push the sales of your products.优良的质量和较低的价格有助于推产品。 12、While we appreciate your cooperation, we regret to say that we cant reduce our price any further. 虽然我们感谢贵方的合作，但是很抱慊，我们不能再减价了。 13、Reliability is our strong point. 可靠性正是我们产品的优点。 14、We are satisfied with the quality of you

9、r samples, so the business depends entirely on your price. 我们对样品的质量很满意，因此交易的成败就取决于你们的价格了。 15、To a certain extent，our price depends on how large your order is.在某种程度上，我们的价格就得看你们的定单有多大。16、This product is now in great demand and we have on hand many enquiries from other countries. 这种产品现在需求量很大，我们手头上来自其他国

10、家的很多询盘。 17、Thank you for your inquiry. Would you tell us what quantity you require so that we can work out the offer? 谢谢你询价。为了便于我方提出报价，能否请你谈谈你方需求数量？ 18、Here are our FOB price. All the prices in the lists are subject to our final confirmation. 这是我们的FOB价格单。单上所有价格以我方最后确认为准。 19、In general, our prices ar

11、e given on a FOB basis.通常我们的报价都是FOB价。20、Our prices compare most favorably with quotations you can get from other manufacturers. Youll see that from our price sheet. The prices are subject to our confirmation, naturally.我们的价格比其他制造商开价优惠得多。这一点你可以从我们的价格单看到，所有价格当然要经我方确认后方有效。 21、We offer you our best pric

12、es, at which we have done a lot business with other customers.我们向你们报最优惠价，按此价我们已与其他客户做了大批生意。 22、Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP. 请告诉我们贵方对规格、数量及包装的要求，以便我方尽快制定出报价。 23、This is the pricelist, but it serves as a guide line o

13、nly. Is there anything you are particularly interested in. 这是价格表，但只供参考。是否有你特别感兴趣的商品？ 24、Do you have specific request for packing? Here are the samples of packing available now, you may have a look. 你们对包装有什么特别要求吗？这是我们目前用的包装样品，你可以看下。 25、I wonder if you have found that our specifications meet your requ

14、irements. Im sure the prices we submitted are competitive.不知道您认为我们的规格是否符合你的要求？我敢肯定我们的价格是非常有竞争力的 26、Heavy enquiries witness the quality of our products. 大量询盘证明我们的产品质量过硬。 27、We regret that the goods you inquire about are not available. 很遗憾，你们所询货物目前无货。 28、My offer was based on reasonable profit, not on

15、 wild speculations.我的报价以合理利润为依据，不是漫天要价。 29、Moreover, weve kept the price close to the costs of production.再说，这已经把价格压到生产费用的边缘了。 30、Could you tell me which kind of payment terms youll choose? 能否告知你们将采用那种付款方式？ 31、Would you accept delivery spread over a period of time?不知你们能不能接受在一段时间内分批交货？三、询盘函电常用英语1、We

16、think your offer is too high, which is difficult for us to accept. 我们认为你方的报价太高了，我方难以接受。2、 Our offer is reasonable and realistic. It comes in line with the prevailing market. 我方的报价是合理的、现实的，符合当前市场的价格水平。3、 If you insist on your price and refuse to make any concession, there will be not much point in fu

17、rther discussion. 如果你方坚持自己的价格，不作让步，我们没有必要再谈下去了。4、 Lets have your counteroffer. 请还个价。5、 We make a counter-offer to you of $150 per metric ton F.O.B. London.我们还价为每公吨伦敦离岸价150美元。6、 Your counteroffer is too low and we cant accept it. 你方还价太低了，我方无法接受。7. Its absolutely out of the question for us to reduce o

18、ur price to your level. 我们不可能将价格降到你方所要求的那样低。8、 We cant accept your offer unless the price is reduced by 5%. 除非你们减价5%，否则我们无法接受报盘。 9、 Im afraid I dont find your price competitive at all. 我看你们的报价毫无任何竞争性。10、 Still, I think it unwise for either of us to insist on his own price. 不过，我认为彼此都坚持自己的价格是不明智的。11、

19、Ill respond to your counter-offer by reducing our price by three dollars. 我同意你们的还价，减价3元。12、 If the price is higher than that, wed rather call the whole deal off. 如果价格比这还高，我们宁愿放弃这桩生意。13、Thank you for your inquiry.谢谢你们的询价。 Words and Phrasesinquire 询盘；询价；询购 to inquire about 对.询价to make an inquiry 发出询盘；

20、向.询价 inquirer 询价者enquiry 询盘 inquiry sheet 询价单specific inquiry 具体询盘 an occasional inquiry 偶尔询盘to keep inquiry in mind 记住询盘 1、$isbest May I have an idea of your prices?可以了解一下你们的价格吗？2、Can you give me an indication of price?你能给我一个估价吗？3、Please let us know your lowest possible prices for the relevant good

21、s.请告知你们有关商品的最低价。4、If your prices are favorable, I can place the order right away.如果你们的价格优惠，我们可以马上订货。5、When can I have your firm C.I.F. prices, Mr. Li?李先生，什么时候能得到你们到岸价的实盘？6、Wed rather have you quote us F.O.B.prices.我们希望你们报离岸价格。7、Would you tell us your best prices C.I.F. Humburg for the chairs.请告诉你方椅子

22、到汉堡到岸价的最低价格。Words and Phrasesfavorable 优惠的 firm price 实价，实盘1、Will you please tell the quantity you require so as to enable us to sort out the offers? 为了便于我方报价，可以告诉我们你们所要的数量吗？2、Wed like to know what you can offer as well as your sales conditions. 我们想了解你们能供应什么，以及你们的销售条件。3、How long does it usually take

23、 you to make delivery?你们通常要多久才能交货？4、Could you make prompt delivery?可以即期交货吗？5、Would you accept delivery spread over a period of time?不知你们能不能接受在一段时间里分批交货？6、Could you tell me which kind of payment terms youll choose?能否告知你们将采用哪种付款方式？7、Will you please tell us the earliest possible date you can make shipm

24、ent?你能否告知我们最早船期吗？8、Do you take special orders?你们接受特殊订货吗？9、Could you please send us a catalog of your rubber boots together with terms of payment? 你能给我们寄来一份胶靴的目录，连同告诉我们付款方式吗？10、he inquired about the varieties, specifications and price, and so on and so forth. 他询问了品种、花色和价格等情况。11、We have inquired of Ma

25、nager Zhang about the varieties, quality and price of tea. 我们向张经理询问了茶叶的品种、质量、价格等问题。 Words and Phrasessales conditions 销售条件 to make delivery 交货to make prompt-delivery 即期交货 payment terms 付款方式special orders 特殊订货四、15种商务英语电话的应答情况 (一) 打电话的人找的是你自己 1、Is Daisy there? (Daisy 在吗?) 我就是。 2、This is she. 我就是。 (注:

26、男的用 This is he.) 3、Youre speaking/talking to her. 你正在跟她说话。 (注: 男的用 Youre speaking/talking to him.) 4、This is Daisy. 我就是 Daisy。 5、Thats me. 我就是。 情况 (二) 打电话的人要找的人不在 1、May I speak to Mr. Gates?(请问 Gates 先生在吗?) 2、Hes not here right now. 他现在不在这里。 3、Hes out. 他出去了。 4、Hes in a meeting right now. 他现在正在开会。 5、

27、Youve just missed him. 你刚好错过他了。 6、Hes just stepped out. 他刚好出去了。 情况 (三) 打电话的人要找的人不在, 问对方是否要留言 1、Can I talk to Mark? (我可以跟 Mark 讲话吗?) 2、Hes out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? 3、Hes not available right now. Can I take a message? 他不在, 我可以帮你传话吗? 情况 (四) 打电

28、话的人问他要找的人何时回来 1、Do you know when he will be back? 你知道他什么时候会回来吗? 2、Im sorry. I dont know. 抱歉, 我不知道。 3、I have no idea. 我不知道。 4、He should be back in 20 minutes. 他应该二十分钟内会回来。 情况 (五) 打电话的人问他要找的人在哪里 1、Do you have any idea where he is? 你知道他在哪里吗? 2、Sorry. I dont know. 抱歉, 我不知道。 3、Hes at work right now. Do y

29、ou want his phone number? 他现在在上班。你要不要他的电话号码? 情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言 1、Can I leave a message? 我可以留个话? 2、Yes. Go ahead, please. 可以, 请继续。 3、Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。 4、Sure, if you can excuse me for just a second. Let me find a piece of p

30、aper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。 情况 (七) 接受对方留言时听不清楚, 希望对方重复 1、When he comes back, can you have him call me at (206) ? 他回来后, 能不能让他打 (206) 这个号码给我? 2、Can you repeat again, please? 能不能请你再重复一次? 3、(Say) Again, please? 再说一次好吗? 4、Pardon? 抱歉。(请再说一次) 5、Come again, please? 再说一次好吗? 6、Im sorry? 抱

31、歉。(请再说一次) 情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言 1、May I leave a message? 我能否留个话? 2、You know what? My English is not that great, and I dont want to miss anything. Would you mind calling back later? Im sorry. 你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。 3、If you dont mind, could you please call back and leave a

32、message on the answering machine? My English is not very good. 如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。 情况 (九) 打电话的人要找的人是别人, 请对方稍等 1、Is Brandon there? Brandon 在吗? 2、Yes, he is. One moment, please. 他在。请稍等。 3、Hold, please./ Hold on, please. 请稍等。 4、Let me see if hes here. Hang on. O.K.? 我看看他在不在。等一下, 好吗

33、? 情况 (十) 对方打错电话 1、Can I speak to Alexander Walker? 我可以和 Alexander Walker 说话吗? 2、Alexander Walker? Im sorry, but theres nobody here by this name. Alexander Walker? 抱歉, 这里没这个人。 3、Im sorry. Im afraid youve got the wrong number. 抱歉, 恐怕你打错电话了。 4、What number did you dial? 你打几号? 情况 (十一) 跟对方要求跟(打电话的人)刚刚已经通过

34、话的人再讲话 1、Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢? 我忘了跟她讲一件事。 2、Sure. Ill go get her. 当然! 我这就去叫她。 情况 (十二) 电话没人接(或录音机) 旁人你 (接电话的人) 1、Is he there? 他在吗? 2、No one is there. 没人在。 3、Nobody answered. 没人接。 4、No. I got the answering machine.没有! 是录音机。 情况 (十三) 电话打不通 5、Did it g

35、o through?(电话)打通了吗? 6、The line was busy. 电话忙线。 7、I got the busy signals. 电话忙线。 情况 (十四) (因自己忙等原因)请别人去接电话 甲乙 1、Paul, can you answer the phone? Im busy. Paul, 你能不能去接电话? 我在忙。 2、Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话? 我现在不能接。 3、Yes, dear.是的, 亲爱的。 情况 (十五) 接到无人电话(就是打来了却不说话的那种) 旁人你 (接电话的人)

36、1、Who called? 谁打来的? 2、No one. He hung up on me. 没人。他把电话挂了。 3、Wrong number, I guess. He hung up without saying a word. 打错了, 我想。他一句话也没说就把电话挂了。五、贸易价格术语 trade term / price term 价格术语 world / international market price 国际市场价格FOB (free on board) 离岸价 C&F (cost and freight) 成本加运费价CIF (cost, insurance and fre

37、ight) 到岸价 freight 运费wharfage 码头费 landing charges 卸货费customs duty 关税 port dues 港口税import surcharge 进口附加税 import variable duties 进口差价税commission 佣金 return commission 回佣，回扣price including commission 含佣价 net price 净价wholesale price 批发价 discount / allowance 折扣retail price 零售价 spot price 现货价格current price

38、 现行价格 / 时价 indicative price 参考价格customs valuation 海关估价 price list 价目表total value 总值六、贸易保险术语All Risks 一切险 F.P.A. (Free from Particular Average) 平安险War Risk 战争险 F.W.R.D. (Fresh Water Rain Damage) 淡水雨淋险Risk of Leakage 渗漏险 Risk of Odor 串味险Risk of Rust 锈蚀险 Shortage Risk 短缺险T.P.N.D. ( Theft, Pilferage & N

39、on-delivery) 偷窃提货不着险Strikes Risk 罢工险W.A. / W.P.A (With Average or With Particular Average) 水渍险Risk of Intermixture and Contamination 混杂、玷污险一、陶瓷专业名词：stoneware:粗瓷 dolomite：白云土 terracotta:红土 construction/building material :建白材料 type of glaze: matt:哑光 transparent:透明釉 opaque: 不透明釉 pigmented:色釉 crackled:裂

40、纹釉 pearlized :珍珠釉 under glazed:釉下彩 on-glazed:釉上彩 relief, emboss浮雕 bisque firing:素烧 glost firing:釉烧 gild ：镀金 decal：贴花 trinket box：首饰盒 silk screen printing :丝网印 plain porcelain素彩瓷 refractory china高温陶瓷 kiln窑tunnel:隧道窑 stamping 印花 Ceramic Material陶瓷原料feldspar 长石 petunse, petuntse, petuntze 瓷泥enamel pain

41、t, enamel瓷漆 lute 封泥 kaolin, china clay 高岭土silica, SiO2硅石,二氧化硅 cordierite堇青石 andalusite 莫来石,红柱石clay body泥果,坯体 slip 泥釉 delft代尔夫精陶bone china骨瓷tin oxide氧化锡 glaze釉 raw material 原材料 steatite皂石,块滑石 mica 云母 Types of Pottery陶瓷类型jasper碧玉细炻器 thin china薄胎瓷 faience彩陶器,釉陶mandarin porcelain官瓷 lusterware 光瓷 basalt

42、黑色陶器crackled porcelain裂变瓷 crazed china裂纹瓷 creamware米色陶器celadon青瓷 Technology工艺技术 intaglio凹雕majolica 锡釉陶 fine china细瓷 hard porcelain硬瓷Jomon pottery绳纹陶器 slipware 施釉陶器 stoneware 炻瓷plain porcelain素彩瓷 earthenware陶 pottery 陶瓷 biscuit, unglazed ware无釉陶、陶瓷素烧坯 bule and white porcelain青花瓷display china陈设瓷,摆设瓷 t

43、erra sigillata 赭色粘土陶器 terracotta, terracotta, red earthenware赤陶 industrial ceramics工业陶瓷Te-hua porcelain, Dehua pottery德化陶瓷 refractory china高温陶瓷light china轻质瓷、轻瓷 household china, table ware 日用瓷soft porcelain 软瓷 antiseptic pottery杀菌陶瓷art porcelain, art and craft china, art pottery, artistic china 工艺瓷,美术瓷,艺术瓷 瓷 porcelain, china (China 中国来自Chin秦,在英文中中国和瓷同一单词)lime, calcium oxide, CaO 石灰,生石灰,氧化钙 purple granulated, purple sand, terra-cotta紫砂 marking 标记 vitrify 玻璃化