(完整版)配送实施方案、应急预案等(定).pdf
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1、酒都地区米粮油配送方案酒都农业投资有限公司为认真做好酒都地区中小学校米粮油配送业务,朋友农业公司重新设计了组织架构,拟定了工作流程,将采购、检验、配送、客服等各项业务全部细化,力争做到教育系统、学校、学生“三满意”。一、组织架构二、工作职能1、客服部工作职能:(1)建立客户档案,对客户反馈信息进行分析,出现问题及时处理;(2)接洽并处理公司与客户之间有关配送及服务的具体工作;(3)负责建立完善公司客户资料、客户关系管理系统;(4)收集公司配送业务的市场拓展、新客户开发资料,并对这些资料进行库房管理驾驶人员车队主管配送部配送主管综合部财务部卫生专员品控专员采购专员品控主管采购主管物控部总经理配送
2、专员副总经理会计出纳主管主管人事行政后勤总务客户部客户专员客户专员主管分类整理,以便随时了解公司配送服务的市场拓展情况;(5)负责办公室日常的客户接待工作;(6)按客户合同要求制订配送服务计划和服务时间安排表;(7)及时分析客户建议投诉反馈相应部门。2、物控部工作职能:(1)适时收集整理分析掌握市场信息,开拓新的采购方式,优化采购渠道,降低采购费用;(2)确定合理物资采购量,及时了解客户需求情况,进行合理采购;(3)根据客户需求计划,制定物资供应计划并组织实施;(4)汇总各客户的合同申请单,编制采购作业计划;(5)选择、评审、管理供应商,建立供应商档案;(6)组织供货合同评审,签订供货合同,实
3、施采购活动;(7)建立采购合同台帐,并对合同执行情况进行监督;(8)进行市场询价,采购所需物资;(9)采购物资的报验和入库工作;(10)采购过程中的退、换货工作;(11)采购部合同、供应商档案、各种表单的保管与定期归档工作;(12)全面负责所有米面油产品的质量检查、卫生营养检测;(13)负责品管、卫生营养检测流程、标准、制度的制定。3、配送部工作职能:(1)负责公司库房管理;(2)负责客户所需货品的有效分拣、入库、出库;(3)根据客户所在地进行配送车辆路线设计并按计划配送;(4)适时监控车队车辆管理情况(含发车时间安排、车辆维修、加油、车文档编码:CM5Y8C4M2P8 HC4U6R9R2V3
4、 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3
5、文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M
6、2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2
7、V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8
8、J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C
9、4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9
10、R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3辆里程计算等);(5)及时汇总配送工作情况进行总结分析以改进完善工作。4、财务部工作职能:(1)资金监控、加速资金流转;(2)负责公司的资金管理、运用、帐务的核对;(3)编制年度预算计划,并根据生产和销售成本数据,提出成品分析报告;(4)负责公司的财务管理体系运营监控执行。5、综合部工作职能:(1)全面负责公司的人事管
11、理、行政管理、后勤服务、总务杂务处理等工作;(2)负责公司相关制度、文件的执行落实跟进;(3)负责公司人事招聘、薪酬、绩效、培训、劳动事务、社保等工作;(4)负责公司行政管理构建、制度制订、执行、行政公关处理等工作。三、业务流程公司在充分区域范围中小学农副产品特点的基础上,制定了以食品安全、配送快捷、服务满意为基本原则配送流程。1、采购流程2、检测流程客户专员定期汇总学校需求并形成电子档案采购部根据客户信息指定采购计划采购专员根据采购计划进行供应商比选填写产品检测标识卡采购经理对采购产品进行再评估报副总经理审批后安排采购品控专员对采购货品利用设备进行抽样检查准确记录各种产品实际检测结果合格产品
12、发往配送部,不合格的退回采购部文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8
13、J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C
14、4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9
15、R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4
16、G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y
17、8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6
18、R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J33、配送流程4、客服流程四、工作制度1、员工管理制度(1)自觉遵守公司员工手册条例的各项内容要求。(2)上班时进行签到考勤制度,不许迟到、早退,不许无故旷工、串岗,下班后不能在仓库无故逗留。(3)库区工作人员要穿工作服,或佩戴工作牌,
19、不允许打赤膊、穿背心、拖鞋,配合保安员工作。(4)进出库区严禁携带任何包、袋、私人物品等,严禁在库区内吃东西。(5)员工自行车应停放于地下停车库,严禁库区内乱停乱放;地下停车库设有电动车充电插座,需充电的电动车车主须佩带配送中心的工号牌方可安排充电。(6)严禁在库区内吸烟,吸烟区范围仅限于洗手间的框架内以及办公大楼;烟蒂请在熄灭后丢弃在洗手间的垃圾筐内。品检专员、卫生专员对采购货源进行检测验收入库配送专员对入库产品按客户要求分类整理车队根据客户情况安排线路,配送专员负责对口配送服务配送专员与客户进行货品验收交接确认签字配送专员与客户交流并提供适当对客户的配套服务配送专员将客户意见及时记录反馈客
20、户部客户专员适时跟进调查客户情况并做好记录反馈相关业务部门建立客户关系管理系统,并实行满意度管理客户专员建立完善客户管理资料库文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH1
21、0L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码
22、:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8
23、HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 Z
24、H10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档
25、编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P8 HC4U6R9R2V3 ZH10L6W4G8J3文档编码:CM5Y8C4M2P
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