0736-团队合作优秀PPT.ppt

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1、 团 队 合 作Work Teams:An Introduction讲师讲师/lecture/lecture：Alan N.DateAlan N.Date 作家Michael Novak在描写篮球队时说，队员们以确定的游戏形式、节奏和较高的速度运动着，我们不能只看到一个一个的球员，而应看到的是整个球队的活动。The author Michael Novak,in writing about basketball teams,says that they move in patterns,in rhythms and at high speed.He says dont look at one

2、individual only,but at the team acting together.培训目标培训目标/Learning Objectives/Learning Objectives组织中的工作团队特点组织中的工作团队特点/Explain the/Explain the popularity of work teams in popularity of work teams in organizationorganization工作群体与工作团队的区分工作群体与工作团队的区分/Contrast/Contrast work groups with work teamswork grou

3、ps with work teams 建立高绩效团队建立高绩效团队/High-performing/High-performing work teamswork teams 内容/Outline什么是团队？什么是群体？/Definition:-Work teams;Work groups公司团队与工作群体/Company work teams and work groups成功团队特征/Characters of successful work teams演练/Exercises 工作团队与工作群体比较工作团队与工作群体比较Comparing Work Teams and Work Group

4、sComparing Work Teams and Work Groups (图示1/Figure 1)工作团队/Work Teams 工作群体/Work Groups 集体绩效 目标 信息共享Collective Performance Goal Share Information 主动的 协作 中立的（有时有负作用）Positive Synergy Neutral(Sometimes Negative)个人的和共同的 责任 个人的Individual and Mutual Accountability Individual 互补的 技巧 随机和变更的Complementary Skills

5、 Random and Varied通过共同努力，实现团队协作通过共同努力，实现团队协作A work team generates positive synergy A work team generates positive synergy through a coordinated effortthrough a coordinated effort 北京枫华世创企业管理顾问有限公司北京枫华世创企业管理顾问有限公司Beijing Topgains management Consulting Co.,Ltd.Beijing Topgains management Consulting Co.

6、,Ltd.工作群体工作群体/Work group/Work group 群体主要是通过信息共享、做出决策，来帮助群体主要是通过信息共享、做出决策，来帮助群体成员完成他自己的本职工作。群体成员完成他自己的本职工作。A group that interacts primarily to A group that interacts primarily to share information and to make decision share information and to make decision that will help each group member that will h

7、elp each group member perform within his or her area of perform within his or her area of responsibility.responsibility.工作团队工作团队/Work Team/Work Team团队通过集体的协调努力工作，进行主动的协团队通过集体的协调努力工作，进行主动的协作作A group that engages in collective work A group that engages in collective work that requires joint effort and

8、 that requires joint effort and generates a positive synergy.generates a positive synergy.传统管理的弊端传统管理的弊端Some Areas of Weakness Some Areas of Weakness Traditional Management StylesTraditional Management Styles1 1、指挥与限制、指挥与限制/Dictatorial&/Dictatorial&ControllingControlling2 2、从上而下、从上而下(完全或大部分完全或大部分)/T

9、op)/Top down(Completely or mostly)down(Completely or mostly)3 3、缺少反馈机制（或无人听）、缺少反馈机制（或无人听）/Lack of/Lack of feedback mechanisms(or not listened feedback mechanisms(or not listened to)to)4 4、重阶层而非实力、重阶层而非实力/Hierarchical,not/Hierarchical,not meritocracymeritocracy5 5、不恰当的说明、不恰当的说明/Inadequate/Inadequate

10、explanationsexplanations6 6、缺少可度量的目标、缺少可度量的目标/Lack of/Lack of measurable goals measurable goals 7 7、模糊的时间限制、模糊的时间限制/Vague time limits/Vague time limits8 8、责任与权利不对等、责任与权利不对等(或不充分或不充分)/)/Responsibility,but(or Responsibility,but(or inadequate)authority inadequate)authority 团队与传统部门相比的优点团队与传统部门相比的优点 Adva

11、ntages:teams over traditional Advantages:teams over traditional departmentdepartmentv1 1、灵敏性、灵敏性/Flexibility/Flexibilityv2 2、有助于对变更的环境做出反应、有助于对变更的环境做出反应Responsiveness to changing Responsiveness to changing environmentsenvironmentsv3 3、组建、发展、重新定位以及解散速度、组建、发展、重新定位以及解散速度快快Speed of Speed of assembly,dep

12、loyment,refocusing,and assembly,deployment,refocusing,and disbandmentdisbandmentv4 4、工作满足、工作满足/Job satisfaction/Job satisfaction成功团队的特点成功团队的特点Characteristics of successful work teamsCharacteristics of successful work teams高效团队Effective Teams1、明确的目标Clear goals4、统一的Unified commitment5、良好的沟通Good commun

13、ication3、相互信任Mutual trust7、高效的领导Effective leadership9、外部支持External support8、内部支持Internal support6、谈判技能Negotiating skills2、相关技能Relevant skills1、明确的目标、明确的目标/Clear goals 理解目标理解目标/Understand goals 信信 任任 其其 价价 值值 及及 重重 要要 性性/Believe worthwhile and important 2、相关技能、相关技能/Relevant skills 拥有技术技能拥有技术技能/Posses

14、s technical skills 拥有与别人一起工作的性格拥有与别人一起工作的性格/Possess personal characteristics for working with others3、相互信任、相互信任/Mutual trust 信任别人的正直、特点和实力信任别人的正直、特点和实力/Believe in integrity,character,and ability of others.4、共同担当、共同担当Unified commitment 团队的认同团队的认同/Identify with team 为团队目标奉献为团队目标奉献/Dedicate to teams go

15、als 为实现团队目标而心甘情愿为实现团队目标而心甘情愿/Willingness to apply self to achieve goals 5、良好的沟通、良好的沟通/Good communication 沟通实力（口头与非口头）沟通实力（口头与非口头）/Ability to communicate(verbal and non-verbal)反馈反馈/Feedback 6、谈判技能、谈判技能/Negotiating Skills 面对和解决不怜悯问题的实力面对和解决不怜悯问题的实力/Ability to confront and reconcile differences7、高效的领导、

16、高效的领导/Effective leadership 目标分类目标分类/Classify goals 提高团队成员的自信念提高团队成员的自信念/Increase members self-confidence 培育、辅导与指导者、限制者培育、辅导与指导者、限制者/Coach and facilitator vs director and controller 8、内部支持、内部支持/Internal support 培训、绩效评估体系、激励方案、培训、绩效评估体系、激励方案、人力资源支持人力资源支持/Training,evaluative performance measurement sys

17、tems,incentive programs,and supportive human resource systems.9、外部支持、外部支持/External support 配备所需资源配备所需资源/Provision by management of required resources回顾与问题探讨回顾与问题探讨Review&Discussion Question 1、如何理解团队合作在诸如美国、加拿大、如何理解团队合作在诸如美国、加拿大等这样一些高度个人主义的国家中如此等这样一些高度个人主义的国家中如此快速普及？快速普及？/How do you explain the incre

18、asing popularity of work teams in the countries,such as the United States and Canada,whose national cultures place a high value on individualism?2、你宁愿单独工作还是成为团队中的一员、你宁愿单独工作还是成为团队中的一员？为什么？为什么？/Would you prefer to work alone or as part of a team?Why?3、为什么在建设高绩效团队中，信任是如、为什么在建设高绩效团队中，信任是如此重要？此重要？Why is

19、trust so important to developing high-performing work teams?4、组织中什么时候个人单独行动，能比团、组织中什么时候个人单独行动，能比团队合作取得更好结果？队合作取得更好结果？/When might individuals,acting independently,outperform teams in an organization?1、分成四、分成四五人的小组五人的小组/Break into teams of four or five2、每个团队成员加入团队后共享他、每个团队成员加入团队后共享他/她人的一个她人的一个成功的阅历成功的

20、阅历/Each person in the team is to share a positive experience he or she has had while participating on a team.3、完成其次步后，每个团队成员共享他、完成其次步后，每个团队成员共享他/她人的她人的一个失败的阅历一个失败的阅历/After step 2 has completed,each person on team is to share a negative experience he or she has had while participating on a team.4、分析以

21、下问题的回答：、分析以下问题的回答：Team members should now analyze the shared responses.v假如有的话，团队成员在描述一个成功假如有的话，团队成员在描述一个成功阅历时，你发觉有什么共同特征？一工阅历时，你发觉有什么共同特征？一工人失败阅历呢？人失败阅历呢？vWhat common characters,if any,did you see when team members described a positive experience?A negative experience?v你你的的团团队队将将从从阅阅历历共共享享中中获获得得什什么么

22、来来设设计团队？或者来提高团队的效率？计团队？或者来提高团队的效率？vWhat implications can your team draw from these shared experiences for the design of team?For making teams more effective?v 团队建设步骤团队建设步骤 /Stages of team developmentStages of team developmentv 激励、委派、授权激励、委派、授权/Motivation,delegation,and Motivation,delegation,and empo

23、wermentempowermentv团队类型团队类型/Types of work teamsTypes of work teams v经理如何在团队中建立信任经理如何在团队中建立信任/How/How managers can build trust among managers can build trust among team membersteam membersv组织如何创建良好的团队成员组织如何创建良好的团队成员/How/How organizations can create good organizations can create good team members players.team members players.v经理如何激励团队经理如何激励团队/How managers How managers can re-invigorate teams can re-invigorate teams v 团队与全面质量管理团队与全面质量管理/Teams and Teams and TQMTQM感谢大家！感谢大家！ThanksThanks！