投诉专员英文简历表格精选.doc

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1、投诉专员英文简历表格 height=“24” width=“100”Name:Nationality:China (Mainland)Current Place:NanshaHeight/Weight:169 cm51 kgMarital Status:SingleAge:26 yearsCareer ObjectiveApplication type:JobseekerPreferred job title:Merchandiser/ Merchandiser Assistant: English Translator 、 English Translator: 、 Customer Ser

2、vice Specialist/Assistant/Website Customer Service/Complaint specialist:Working life:4Title:Job type:Full timeExpected Start date:In two weeksExpected salary:￥4500￥6499Preferred working place:Yuexiu Haizhu TianheWork experienceCompanys name:*CO., LimitedBegin and end date: 2012-12-2014-08Enterprise

3、nature:Soly foreign funded enterprisesIndustry: Paper Making/PrintingJob Title:Customer ServiceJob description:To respond to customer enquiries and requests (via telephone, fax and email communications) in a timely manner;- To follow up with related function depts. to ensure orders are received and

4、processed as required by customers;- To follow up and clear backlog orders/shipments to improve delivery performance;- To clarify problems with customers in relation to slow payment/disputes to improve DSO (day sales outstanding);- To handle customer complaints according to company procedures and se

5、rvice standard;- To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures WI;- To assist and back up other team members;- To provide on-the-job training to new staff;- To support migration/Kaizen;- To follow up the tasks assigned by Immediate Supervisor.Reason

6、s for leaving:Companys name:*CO., LimitedBegin and end date: 2010-07-2012-11Enterprise nature:Private enterprisesIndustry: Auto Auto ComponentsJob Title:merchandiserJob description:Start from July 2010 until November 2012，I worked as a Foreign Merchandiser in an private company .The company was devo

7、ted in car outside decoration makingsaling. My major work is as following: .Deal with the daily emails related to foreign trade (answer inquiry, recommend new products to customers, and reflect customers need to the factory). . Follow customers orders, check with the production process. Confirm the

8、delivery day and the payment with customers. .Classify customers information and make monthly report. Expand new customers and take part in Canton Fair.Reasons for leaving:company move addresEducational BackgroundName of School:Nan chang UniversityHighest Degree:BachelorDate of Graduation:2010-07-01

9、Name of Major 1:Business EnglishName of Major 2:Education experience:Start dateEnd dateEducation organizationMajorsCertificateCertificate No2006-092010-07Nan chang UniversityEnglishTEM6Language AbilityForeign Language:EnglishLevel:excellentChinese level:excellentCantonese Level:goodRelevant skills a

10、nd abilities1.can work under pressure;2.Strong teamwork spirit;3.Speak write effectively;- Focus on customers;- Work efficiently and effectively;4.Strong teamwork spirit Communication skill;ze problems/issues;- Work with high efficiency and accuracy; 6.Good sense of urgency.Pay attention to communic

11、ate with others, have the spirit of unity and cooperate；Hard-working, have strong responsibility and have the ability to finish work alone；Take an active part in intern；Give priority to Business English，be kind to others，work hardSelf-recommendation letter From June2009 to August2009,I have an inter

12、nship experience at a foreign company which was named Swift. The company located in Liwan District,Guangzhou city. The company devoted to the Cloth export. My major work was to take the foreign customers to the cloth market and placed order. I have learned many things from this internship experience

13、. Firstly, I have learned how to respect and communicate with people. Secondly, I knew the importance of teamwork. Last but not the least, I have learned how to deal with customers complain and how to do my best to satisfied customer。 July 2010 to November 2010，I used to worked as a merchandiser in

14、an automobile shop of Yiyun automobile fittings market in Guangzhou. My major work was introduce products to customers and place order.This working experience improved my ability to describe products in English . Meanwhile,it make me acquaint with the process of place order. Pay attention to communicate with others, have the spirit of unity and cooperate； Hard-working, have strong responsibility and have the ability to finish work alone.