硅胶客人总结.doc

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1、 硅胶客人一、 定期跟踪，尤其是经常询价的客人。（从我来进公司后（6-21）就开始跟进客人，一直到12月份，6个月的跟进。）中间询了三四次询，我确定他是有订单，只是没下给我们，所以一直跟进，客人一般情况都会回复。Dear Lucine Thanks and shall approach you when a necessity arises in the future. Kind Regards!二、 第一次成交：4月份询价，到付款有一个多月，金额很小，才600多美金 =09 Apr 2012 Dear Lucine Thanks for your prompt response and th

2、e 2 relevant samples (big and small) dispatched to you today through UPS courier service vide Tracking No. H. We prefer to receive better quality logo/patches, since these existing labels are easily breaking during sewing and applying on our windsurfing sails. Our initial order could be 5,000 labels

3、 from each size and shall repeat every 3 months. Kind Regards!=1. 客人表容易断，所以给客人建议报两种价格，硅胶和PVC，建议客人硅胶，说更软，不容断后面寄了PVC和硅胶的样品供客人参考，客人选择了硅胶做了2000个 2012-5月初客人才付钱2. 大货寄货发票有发给客人确认，有些国家和地区，尤其是非发达国家的新客人，最好每一点都确认清楚，以便后面出不必要的麻烦。三、 第二次订单7-3跟进客人，7-12发来新的设计，有报硅胶和PVC价格12 Jul 2012 Good Morning Lucine Attached herewit

4、h please find the artwork for the new logo. Kindly check and advise the price, including relevant mould charges for both Rubber and Silicone to finalize the quantity and order. Thanks很多问题，实际多为自己，多为工厂考虑，可语气却要表是为客人考虑。A） 只要一确认订单，客人还没付钱，我都会表已经在打样，或在做货了，实际是没有的B）付款问题，我所有PI都写100% in advance，除非后面客人要求付一部份，我都

5、会要求客人付50%。我们要引导客人，而不是客人来要求我们。当然特殊情况除外。C） 出货问题，不管多少我都不写是FOB价，除非客人一再要求四、 投诉1. 有问题，不管结果如何要及时处理，王总和方姐一直帮忙处理。2. 任何问题，尽量找客观原因，让客人感觉我们是一个很优秀的业务，很好的工厂。3. 立场要坚定，当然也要让客人感觉到我们是一直在帮他，做好自己应该做的，其他我们控制不了，因也很多客观因素存在。11-5寄各种样品，11-14寄3D PVC+不织布样品( 各25pcs )25 Oct 2012 Dear Luine During the usage we found that your lab

6、els are breaking easily after rigging on our sails, as per the attached photograph. Half of the total order is already tried, but failed and thereby cannot use for our high valued Windsurfing Sails on this manner. On the other-hand it is wasting our man-hours for removing and replacing, but still in

7、 vain? We also found that the quality of these labels are different than the samples provided and the trial order. Kindly advise the reason for this nature and how we could arrange the re-placement with correct quality. Now our product is in jeopardy due to these defective labels? Thanks25 Oct 2012

8、Dear Lucine Thanks and the both big and small labels are easily breaking after rigging on the sail. The quality is totally different than the original samples and now we cannot use this order for any reason. Please take immediate action to replace the order with correct quality labels, if you wish t

9、o continue business with us. Thanks=I have both the original samples and the samples of mass production in my hand.They are the same. I am sure the tech. is the same too. Dear, I double talked with our production manager.They are the same. And the reason is that this order is too thin.(You can pls c

10、heck the trial order. It was very thick.) BRLucine=25 Oct 2012 Dear Lucine Thanks, but cannot accept the explanation at all. The samples and the trial order supplied is in good quality with more thickness. But, this order is too thin and easily breaking. We shall send you the physical samples with o

11、ur fabric sewn for your evaluation. Please take immediate action to supply the total order in correct good quality for our production, without making a further fuss, since the fault is from your end. The next order is now in hand and now we have to think twice to place the next order with you on thi

12、s manner? Thanks=I didnt explain. I only talked about the fact. If its our fault, of course we will take this responsibility.But its not. However, we are trying our best to help you. The thickness of both samples and mass production items are the same.The mould is the same. We use the same mould to

13、make samples and mass production items.The thickness of small one is 2mm for base, 0.5mm for raised logo.Big one is 3mm for base, 1mm for raised logo. Do you have samples at hand?If so, kindly pls check the thickness and quality by yourself.If without, I would like to send samples for you.Is that ok

14、? We are the honest factory.We will take responsibility if the problem is ours.But if its not ours. We also will help customer to solve it. BRLucine=26 Oct 2012 Good Morning Lucine Thanks and certainly, we did not blame you but we have to find a proper solution for our on-going production. We change

15、d our previous Hong Kong supplier and confirmed the orders with you for less trouble and better quality purpose. Now we are in a jeopardy with your new labels. The widening of the sewing space we could increase by another 0.5mm with our machines. Lucine OK. So it will be better.Also we feel that if

16、you increase the wall thickness of the sewing area, such damages shall not occur. Lucine I think we should increase the whole thickness, including the sewing area.We need a better development that the edges should not breaking at all and it is not peeling-off for any reason.Lucine I think the trial

17、order was very great. The middle part is more thicker than other part. I am thinking if items in future can be done as this. As per your e-mail yesterday at 12:12 hours, the both sizes labels are breaking on this manner. Also we found that the trial order samples are much thicker than this order and

18、 the letters also much more bold. Lucine: I have both samples and items in hand. They are the same. I can send you both to check.The moulds are the same. So it is impossible that they are different.We shall dispatch the samples to explain the workmanship of our production and please note that all th

19、ese labels are rubbing on the sand in the beach and on the floor as well. The practical issue is when we rubbed it on the floor in the loft, the rubber is peeling-off as per the photograph forwarded to you yesterday with all corners of the labels are breaking and coming off easily.Lucine Pls let me

20、know what material of the floor in the loft, wood or others? Kind Regards!五、 客人确认要重做，还未付钱过来1. 任何结果都是有原因才成立的，说结果后，要表明原因，不要等客人来问我们。2. 当我们进行这一步时，最好把下一步会发生的结果考虑进去21 Nov 2012 Dear Lucine The last set of 3D Soft PVC with Non-woven fabric samples are acceptable and suitable for our product. Kindly advise how we could proceed the new type label as a replacement of this total order? Thanks=需改进的地方：最开始没有确认清楚客人产品的用途，直到出现投诉