2021年最新会所会员员工手册-哈尔滨圣比伦布商贸有限公司.pdf
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1、(试用版)精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 1 页,共 15 页16 号会所管理规章制度为了创造一支以会所利益至高无上准则,建立高素质、高水平的团队,更好的服务于每一位客户,会所制定了以下规章制度,望各位员工自觉遵守!一 日常管理细则1.准时上下班,不得迟到早退,不得旷工;2.注重仪容仪表,佩戴工牌、规范着装做到干净整洁(违者罚款20 元/次);3.上班第一时间打扫卫生,会所所有摆设干净明亮,无污垢、无水迹、无破损,整洁美观,室内空气随时保持清新、无异味,无苍蝇飞虫等(卫生检查不合格者罚款 10 元/次);4.热情接待每位客户,做好积极主动、热诚微笑的服务,(客
2、人进店前必须起立并问好,客人离去必须起身送出口,在楼下遇到客人或非本店工作人员要侧身让路并点头微笑问好)不可因私人情绪影响工作;(违者罚款50元/次);5.上班期间不得嬉笑打闹、赌博喝酒、抽烟、睡觉而影响会所的形象;(违反者罚款 50 元/次);6.工作时不得接听私人电话,手机应调为静音或震动;(违者罚款 10 元/次);7.服从工作分配,配合其他同事工作,不可互相推卸责任造成工作混乱(违者罚款 30 元/次);8.在会所是是非非、造谣生事,威胁同事,打架斗殴,(违者罚款 300元/次,情节严重直接无薪解雇,并且交由公安机关处理)。9.拾获客人遗留物品、同事的东西,必须及时报告处理;(违者罚款
3、100 元/次,情节严重无薪解雇);精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 2 页,共 15 页文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I1
4、0 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q
5、2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V
6、6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:
7、CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O
8、9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9
9、HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V610.认真听取每位客户的建议和投诉,损坏会所财
10、务者照价赔偿,偷盗会所财务者交于公安处理;11.不准私自带他人进入工作地点(违者罚款50 元/次);12.透露会所产品原价,客户档案查明属实,无薪解雇;13.下班前按消防制度检查水、电、门窗,做好防火、防盗工作。(检查出现问题者罚款 50 元/次)。二 考勤制度1.迟到早退:按公司规定打卡上下班,公司每天工作时间为8 小时,(具体工作时间详见关于作息时间的规定)迟到或者早退罚款10 元/次,迟到或者早退半小时以上者按旷工处理。2.旷工:旷工一天扣三天工资,不足一天按照一天计算,连续旷工三天无薪解雇。3.病假:因病须治疗或休养者必须持有医院所开具的诊断或病休建议书方可申请病假,每月累计不得超过5
11、 天。病假期间无工资,如员工因突然患病,不能上班,须当班前一个小时电话通知主管或经理。4.事假:员工如有特殊情况,需要请事假,必须提前1 天申请,经批准后方可休假,未经批准无故缺勤或擅离岗位者,按旷工论处。事假不超过一个星期,事假当天无工资。5.脱岗:当班期间不经批准擅自离岗者,每半小时扣30 元,不足半小时按半小时计算。6.休 息 日:每月全休 4 天,休息日由经理安排串休,如提前一天通知会所有客人就餐不得请假或串休。违者一天扣两天工资。精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 3 页,共 15 页文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q
12、2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V
13、6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:
14、CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O
15、9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9
16、HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2
17、A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I1
18、0 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6员工奖励1、每月评选优秀员工1 名,奖励现金 100 元评选标准:工作态度、责任心、敬业精神2、每月评选最佳服务人员1 名,奖励现金 100 元评选标准:服务态度、服务技能、仓库管理(一)厨房用料出入库管理餐厅主管:1、物品入库时,餐厅主
19、管应仔细核对采购申请单,检查与实物的名称、规格、型号、数量是否一致,是否符合质量要求,收据是否齐全。2、按照验收物品品种和实际数量开据入库单,一式三联,依据入库单及时登记保管账,编制采购日报表。3、保证常用物品库存量充足,定期向会所领导上报库存清单,协助会所领导制定采购计划。4、出货时坚持先进先出的原则,对易烂易损的物品及早出库,对于酒水、罐头等有保质期的食品或者调味品,应坚持按生产日期先后顺序出库。5、严禁先出货后补手续的做法。6、如因出库未使用而又未妥善保管造成的损失,由该物品领用人负责赔偿。7、物品采购及入库出库流程:采购人员进行物品采购;采购人员将物品采购申请单,采购明细和原始收据交餐
20、厅主管;餐厅主管核实数量,厨师检验物品质量;餐厅主管开具入库单,登记采购日报表,物品归类,并整理原始收据上报财务;厨房填写提料单;厨师填写物品采购清单精品w o r d 学习资料 可编辑资料-精心整理-欢迎下载-第 4 页,共 15 页文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3
21、T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN1
22、0L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D
23、2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 Z
24、C8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8
25、K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档编码:CG6T9O9S3T9 HN10L2A3D2I10 ZC8Q2U8K2V6文档
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