电子商务信函写作技巧.doc

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1、主动跟新买家建立联系Dear Mr. Jones:We understand from your information posted on A that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing i

2、n the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http:/ which includes our latest product line.Should any of these items be of intere

3、st to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.We look forward to receiving your enquires soon.Sincerely,John Roberts对新买家要求建立业务联系的回复Dear Mr. Jones:We have received your letter of 9th April showing your interest in our complete produ

4、ct information.Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at Http:/ which includes our latest p

5、roduct line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.向老客户介绍公司的最新产品信息Dear Mr. Jones:We have refreshed our online catalog at , and now it covers the latest new products, which are now available from stock.We believe

6、that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for close inspection.We will keep you informed on our progress and look for

7、ward to hearing from you.Sincerely,无法提供对方查询中所要求的产品时Dear Mr. Jones:Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this

8、opportunity to offer the following material as a close substitute:Cate 5, US$_ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.Sincerely,要求对方开立信用证Dear Mr. Jones

9、:With reference to the 4,000 dozen shirts under our Sales Confirmation No.SX260, we wish to draw your attention to the fact that the date of delivery is approaching but up to the present we have not received the covering L/C. Please do you utmost to expedite its establishment so that we may execute

10、the order within the prescribed time.In order to avoid subsequent amendments, please see to it that the L/C stipulations are in exact accordance with the terms of the contract.We look forward to receiving your favorable response at an early date.Sincerely,因对方未能如期开立信用证而交涉Dear Mr. Jones:With reference

11、 to our Sales Confirmation No.825 dated August 10, 2002, we regret to say that your letter of credit has not yet reached us up to the time of writing. This has caused us much inconvenience as we have already made preparations for shipment according to the stipulations of the said Sales Confirmation.

12、You must be aware that the terms and conditions of a contract once signed should be strictly observed, failure to abide by them will mean violation of contract. If you refer to our Sales Confirmation, you will see the clause reading:The Buyer shall establish the covering Letter of Credit before 30th

13、 August, 2002, failing which the Seller reserves the right to rescind the contract without further notice.The goods you ordered have been ready for quite some time and the demand of late has been so great that we find it hard to keep them for you any longer. However, in consideration of our friendly

14、 business relations, we are prepared to wait for your L/C, which must reach us not later than October 5, 2002. If we again fail to receive your L/C in time, we shall cancel our Sales Confirmation and ask you to refund to us the storage charges we have paid on your behalf.Your cooperation in this res

15、pect will be appreciated.Sincerely,修改信用证Dear Mr. Jones:We have received your L/C No.121/99 issued by the Yemen Bank for Reconstruction &Development for the amount of ,720 covering 1,600 dozen Mens Shirts. After reviewing the L/C, we find that transshipment and partial shipment are not allowed.As dir

16、ect steamers to your port are difficult to find, we have to ship via Hong Kong more often than not. As to partial shipment, it would be our mutual benefit because we could ship immediately whatever we have on hand instead waiting for the whole lot to be completed.We, therefore, are writing this afte

17、rnoon, asking you to amend the L/C to read: TRANSSHIPMENT AND PARTIALSHIPMENT ALLOWEDWe shall be glad if you see to it that amendment is cabled without any delay, as our goods have been packed ready for shipment for quite some time.Sincerely,延长信用证期限Dear Mr. Jones:We thank you for your L/C for the ca

18、ptioned goods. We are sorry that owing to some delay on the part of our suppliers at the point of origin, we are not able to get the goods ready before the end of this month. As a result, we sent you a cable yesterday reading: L/C1415 PLSCABLE EXTENSION SHIPMENT VALIDITY 15/31 MAY RESPECTIVELY LETFO

19、LLOWSIt is expected that the consignment will be ready for shipment in the early part of May and we are arranging to ship it on s/s Fanyang sailing from Dalian on or about 10th May.We are looking forward to receiving your cable extension of the above L/C thus enabling us to effect shipment of the go

20、ods in question.We thank you for your cooperation.Sincerely,回复对某个产品的查询Dear Mr. Jones:Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product toaster.Weve enclosed the photo and detailed information of the product for your reference:Product: toasterSpecif

21、ication: xxxxxxxxxxxxxxxPackage: 1pcs/boxPrice: 10usd/pcsPayment: L/CFor purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely,无法提供对方查询中所要求的产品时Dear Mr. Jones

22、:Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute

23、:Cate 5, US$_ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.Sincerely,查询对方公司的产品Dear Sir or Madam:We know that you are exporters of textile fabrics. We would l

24、ike you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used.We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned.When quoting, please s

25、tate your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items. Prices quoted should include insurance and freight to San Francisco.Sincerely,拒绝对方做独家代理的要求Dear Mr. Jones:Thank you for your letter of 15th September.As we are now only

26、 at the get-acquainted stage, we feel it is too early to take into consideration the matter of sole agency. In our opinion, it would be better for both of us to try out a period of cooperation to see how things go. Also, it would be necessary for you to test the marketability of our products at your

27、 end and to continue your efforts in building a larger turnover to justify the sole agency arrangement.We enclose our latest pricelist covering all the products we handle within the framework of your specialized lines.We look forward to hearing from you.Sincerely,指定对方为独家代理Dear Mr. Jones:We have rece

28、ived your letter of the 15th and are impressed with the proposal you make. We are pleased to tell you that we have decided to entrust you with the sole agency for our Embroideries in the territory of Sweden.The Agency Agreement has been drawn up for a duration of one year, automatically renewable on

29、 expiration for a similar period unless a written notice is given to the contrary. Enclosed you will find a copy of the draft. Please go over the provisions and advise us whether they meet with your approval.We shall do all in our power to assist you in establishing a mutually beneficial trade.Since

30、rely,作为供应商，当对方压价太低Dear Mr. Jones:We confirm having received your telex No.LT/531 of May 17, asking us to make a 10% reduction in our price for Mens Shirts. Much to our regret, we are unable to comply with your request because we have given you the lowest possible price. We can assure you that the pr

31、ice quoted reflects the high quality of the products.We still hope to have the opportunity to work with you and any further enquiry will receive our prompt attention.Sincerely,作为买家，认为对方报价太高Dear Mr. Jones,We acknowledge receipt of both your offer of May 6 and the samples of Mens Shirts, and thank you

32、 for these.While appreciating the good quality of your shirts, we find your price is rather too high for the market we wish to supply.We have also to point out that the Mens Shirts are available in our market from several European manufacturers, all of them are at prices from 10% to 15% below the pr

33、ice you quoted.Such being the case, we have to ask you to consider if you can make reduction in your price, say 10%. As our order would be worth around US,000, you may think it worthwhile to make a concession.We are looking forward to your reply,Sincerely,Dear Mr. Jones:We have received your letter

34、of 18th July, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing.Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyors report very carefully.We are convinced that t

35、he present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage; but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us, to which we hope y

36、ou will agree.Sincerely,Dear Mr. Jones:We very much regret to learn form your letter of 2nd March that you are not satisfied with the dress materials supplied to your order No.9578From what you say it seems possible that some mistakes has been made in our selection of the materials meant for you and

37、 we are arranging for our Mr. Yang to call on you later this week to compare the materials supplied with the samples form which your ordered them.If it is found that our selection faulty, then you can most certainly rely on us to replace the materials. In any case, we are willing to take the materials back and, if we can not supply what you want, to cancel your order, though do this reluctantly since we have no wish to lose your custom.Sincerely,