2022年2017银行运营主管述职报告 .pdf

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1、2017 银行运营主管述职报告述职报告的外在结构是格式化的，包括标题、称谓、正文和署名四部分。1.标题述职报告的标题，常见的写法有三种：文种式标题，只写述职报告公文式标题，姓名时限事由文种名称，如 19至 19试聘期述职报告、19年至 19年任商业局长职务的述职报告文章式标题，用正题，或正副题配合，如年述职报告、思想政治工作要结合经济工作一起抓造纸厂厂长王的述职报告2.称谓书面报告的抬头，写主送单位名称“如党委”、“组织部”或“人事处”等口述报告的抬头，写对听者的称谓如“各位代表”、“各位委员”、“各位同志”，或“各位领导，同志们”3.正文述职报告的正文，由开头、主体、结尾三部分组成开头：开头

2、，又叫引语，一般交代任职的自然情况，包括何时任何职，变动情况及背景;岗位职责和考核期内的目标任务情况及个人认识;对自己工作尽职的整体估价，确定述职范围和基调这部分要写得简明扼要，给听者予一个大体印象;主体：主体，是述职报告的中心内容，主要写实绩、做法、经验、体会或教训、问题，要强调写好以下几个方面：对党和国家的路线方针政策、法纪和指示的贯彻执行情况;对上级交办事项的完成情况;对分管工作任务完成的情况;在工作中出了哪些主意，采取了哪些措施，作出哪些决策，解决了哪些实际问题，纠正了哪些偏差，做了哪些实际工作，取得了哪些业绩;个人的思想作风、职业道德，廉洁从政和关心群众等情况;写出存在的主要问题，并

3、分析问题产生的原因，提出今后改进的意见和措施这部分，要写得具体、充实、有理有据、条理清楚由于这部分内容涉及面广，量多，所以宜分条列项写出“条”、“项”要注意内在逻辑关系安排文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J

4、6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I1

5、0U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5

6、C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK

7、2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3

8、I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8

9、S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5好;结尾：结尾一般写结束语用“以上报告，请审阅”、“以上报告，请审查”、“特此报告，请审查”

10、、“以上报告，请领导、同志们批评指正”等作结4.落款述职报告的落款，写上述职人姓名和述职日期或成文日期署名可放在标题之下，也可以放文尾.2017 银行运营主管述职报告 本人自任职以来，在行领导的正确领导下，在全体员工的大力支持下，积极配合好上级工作，认真履行岗位职责，较好的完成了支行下达的各项指标任务，单位的各项考核均排在前列。现将一年来的工作汇报如下：一、加强学习，提高素质当前面临的是一个新的环境，结合自己以往的工作经验边学边适应新的经济形势，工作中不太明白的地方积极、虚心向文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 H

11、G3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 Z

12、Y8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编

13、码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3

14、 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7

15、 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文

16、档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7

17、D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5同事请教，尽快掌握各岗位业务技能，同时，认真学习支行下达的各类业务文件，把握支行业务发展动态，以便在工作中正确处理好各种业务关系，很快就进入了角色。二、进入角色，认真履职作为一名营运主管我严格按照标准化服务的要求及自身的岗位职责，一丝不苟，认真执行，坚持每天晨会制度，把短短十几分钟的晨会做的有声有色，提高了员工的士气，振奋了员工的精神。坚持每天三巡检制度、每日碰头会、每周汇报会。

18、有力调动和激发了员工营销产品的积极性。结合优质客户管理系统，做好优质客户维护、营销与签约管理工作。、强化优质服务理念，提高柜台服务质量。以网点转型、标准化服务导入为契机。通过组织员工学习、观看流程及各岗位的服务标准及营销术语、技巧，进行讨论、写观后心得体会、让员工通过游戏中感悟等形式，使员工对优质服务内涵有更进一步的理解，强化优质服务理念，并将服务理念贯彻到工作中，规范柜台服务标准，掌握如何化解客户的不满、得体解答客户等服务技巧，柜台服务水平有较大的改观。营销人员在大堂进行业务分流，客户引导，引导客户使用自助文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档

19、编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D

20、3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M

21、7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5

22、文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z

23、7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L

24、8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6

25、N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5设备;业务咨询，产品宣传;优质客户识别和推荐，潜力客户的拓展;个人金融产品营销与服务，处理客户异议及投诉;维护营运环境和秩序。各岗位协调配合，有张有弛。多名员工因工作敬业、服务周到受到多数客户的赞扬。、加强团队建设，发挥激励机制的积极作用。为进一步提高员工的工作积极性,员工的绩效分配考核按考核标准内容进行细化、量化，收到较明显的效果，为体现考核的科

26、学性，按工作岗位不同设置不同的考核指标，为每位员工设立工作台帐，并让所有员工参与评议，每月将柜员评议、营销业绩、差错考核、扣分情况等一一公布，使考核更趋公平、公正、公开，由于通过各项指标考核，使员工收入有所差距，员工之间的工作热情、工作效率和对产品营销的积极性有了较大的提高。、积极拓展业务，实现我行各项指标圆满完成。一是做好存量客户的维护和精耕细作工作，始终把为客户服务作为服务宗旨，用客户的满意度来衡量我们的工作质量，时时以客为先，不断改进服务方式，务求取得以旧带新的效应。二是积极开展各项宣传、营销工作，开发新客户，并通过平日人情化的有效的沟通，增进彼此间的了解和信任，对待每位客户文档编码:C

27、K2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG

28、3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY

29、8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码

30、:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3

31、HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7

32、ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档

33、编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5都做到询问、指导、宣传、营销，对树立我行业务品牌和业务拓展都起到了一定的作用。三、廉洁从业，树立形象本人在职期间，一直响应并贯彻执行上级行的有关方针、政策，认真学习支行文件领会精神，不断转变观念，提高服务水平，提高加强管理、严防风险的意识，保持廉洁的工作作风。作为一名营运主管

34、我本着团结所有员工，以身作则，在处理问题上本着“公开、公平、公正”的态度，以事实为依据，不偏袒，以理服人。在工作之余，不断加强学习，提高自己的业务及管理水平，努力做好一名合格的副手。四、存在的不足及xx 年工作计划本人在一年中虽取得了不少成绩，但同时也存在诸多不足之处，如工作创新能力不足，在管理上缺乏经验，考虑、处理个别问题不够周到;综合素质有待提高，业务水平不够全面，管理能力仍需加强。在 xx 年的工作中，我将做到以下几点：文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编

35、码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3

36、 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7

37、 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文

38、档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7

39、D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8

40、M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N

41、5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N51、采取有力措施，加强服务使存款稳步增长。优质服务工作要做到常抓不懈，不滑坡，不动摇，除须制订和落实各项制度外，还必须强化监督检查机制。优质文明服务永无止境，重在坚持，贵在落实。小小窗口反映出的是银行的整体面貌和信誉，广泛征求客户意见和建议，解决服务工作中存在的问题，确保规范化服务标准落实到每一个工作环节，树立银行优质、高效、快捷、安全服务的良好形象。一要充分发挥窗口作用，强化柜台服务，监督指导柜员适时运用营销术语，开展“三多”服

42、务，让顾客感觉到我所办理业务是一种享受。二要充分发挥与客户经理联系合作的作用，依托优质客户系统，结合柜面服务，在维护好现有优质客户的同时大力拓展新的优质客户，进一步提升营销层次，提高营销效率，以多样化的金融产品带动存款增长。三要抓住节日期间个人业务综合营销的有利时机，加大营销力度，促进储蓄存款再上新台阶。2、加强优质客户的维护与营销。网点功能转型，核心在于实现客户分层、业务分流、功能分区，让20%以上的中高端客户享受到建行最好的服务，以此提升优质客户的忠诚度，进而增进产品、服务的销售机会，建立建行自己的品牌。针对优质客户在优化客户结构、提升业务发展质量方面进一步加强对优质客户的服务和拓展。在加

43、强网点建设规范柜面服文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编

44、码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3

45、 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7

46、 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文

47、档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7

48、D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8

49、M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5务的基础上，结合优质客户信息管理系统和贵宾窗口的开设，通过自助设施、网上银行何电话银行为优质客户提供多渠道、全方位、多样化的服务。加大优质客户资产、中间业务产品的创新力度，促使优质客户服务逐步由单一产品向多功能产品服务转变，让其使用我行产品的种

50、类和比例不断提高。时代在变、环境在变，银行的工作也时时刻刻变化着，这都需要我跟着形势而改变。学习新的知识，把握新的技巧，适应四周环境的变化，提高自己的履职能力，把自己培养成为一个业务全面、思想合格的营运主任，做好上级的助手和参谋，工作上到位不越位。当然，在一些细节的处理和操作上我还存在一定的欠缺，我会在今后的工作、学习中磨练自己，在领导和同事的指导帮助中提高自己，发扬优点，弥补不足。文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2L8M7 ZY8S5C2J6N5文档编码:CK2J6Y7Z7D3 HG3I10U2