2022年20XX年物业公司物业部年终工作总结及20XX年工作计划 .pdf

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1、20XX年物业公司物业部年终工作总结及20XX年工作计划20XX年度，我物业部在公司领导的大力支持和各部门的团结合作下，在部门员工共同努力工作下，认真学习物业管理基本知识及岗位职责，热情接待业主，积极完成领导交办的各项工作，办理手续及时、服务周到，报修、投诉、回访等业务服务尽心尽力，处理妥善，顺利完成了年初既定的各项目标及计划。一、主要工作完成情况及分析：（一）截止到20XX年 12 月 20 日，本年度物业费还欠 107469 元，收缴率81%。（二）截止到20XX年 12 月 20 日，业主委托市场招商 13 户，已经成功招商6 户，市场外围广告合约签订16 户，第二届机电五金博览会取得圆

2、满成功。（三）物业管理员每天对一期市场开门营业情况以签到形式统计，目前开门营业50 户至 60 户。（四）截止到 20XX年 12 月 20 日，二标商铺共办理交房手续71 户，装修 32 户，正式开门营业2户；双星叠座20XX年 12 月 18 日开始交房，进展顺利，截止到12 月 19 日，办理交房36 户。二、日常工作：（一）制定与完善物业部组织架构，各岗位工作职责，恒龙机电五金城物业管理方案，临时管理规约，物业服务标准等，并制定具体的落实措施和考核办法。（二）对二标商铺及双星叠座进行承接查验，发现工程瑕疵及时与施工单位协调处理，提出合理化建议整改。（三）客服每日记录业主来电来访投诉及服

3、务事项，并协调处理结果，及时反馈、电话回访业主。房屋及其共用设施设备档案资料齐全，分类成册，管理完善，建立业主档案、房屋及其配套设施权属清册，查阅方便。文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5

4、T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码

5、:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5

6、T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码

7、:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5

8、T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码

9、:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3（四）建立并落实维修服务承诺制；零修急修及时率 100%、返修率底于1%，并有回访记录；共用设施设备运行、使用及维修养护，按规定要求有记录，无事故隐患，专业技术人员和维护人员严格遵守操作规程与保养规范；排水、

10、排污管道通畅，无堵塞外溢现象；道路通畅，路面平整；井盖无缺损、无丢失，路面井盖不影响车辆和行人通行；制定供电系统管理措施并严格执行，记录完整；供电设备运行正常，配电室管理符合规定，路灯、楼道灯等公共照明设备完好；电梯安全设施齐全，无安全事故；轿厢、井道保持清洁；电梯机房通风、照明良好；有出现故障后的应急处理方案。（五）保安部是物业公司在市场进行治安防范、消防安全的重要力量，主要任务是落实各项治安、消防制度，维护市场内外秩序，及时发现和打击违法犯罪活动，保护市场内外所属设施设备及辖区内财产安全，执行“谁主管，谁负责”和“群防群治”的原则，负责做好“防火、防盗、防爆、防破坏”的四防工作，维护所属范

11、围内的治安秩序；严格治安管理，做好相关登记、全天24 小时巡查、进出货文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T

12、7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:

13、CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T

14、7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:

15、CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T

16、7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:

17、CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3物及人员检查等治安防范工作；严格消防管理，落实消防责任制，及时消除火险隐患；积极配合公安部门打击市场内及周围发生的违法犯罪活动；对市场内使用人治安、消防工作的宣传、指导和监督。（六）清洁管理无盲点；管理服务范围保持环境整洁，生活垃圾日产日清；为业户、顾客提供一个清洁、舒适的生活和工作环境；

18、操作规范化、管理科学化；适时、及时、准时进行保洁服务，包括虫害灭杀；及时处理垃圾、废弃物分类按指定地点安放；做到节约用电、用水。保洁质量三查制度落实：每个员工根据有关作业规程，对自己负责分管区域的保洁项目进行自查，及时发现问题、解决问题，并做好记录；管理员把巡回检查作为自己的主要工作，对管理区域内所有保洁部位、项目进行巡回检查，并做好纪录；物业部经理每日抽查。（七）培训学习工作在公司领导的指导下，我部门从物业人员最基本的形象建立，从物业管理最基本的概念，到物业人员的沟通技巧，到物业管理的各个环节工作，再结合相关的法律法规综合知识，进行了较为系统的培训学习。部门员工由一个思想认识不足、对工作没有

19、激情的队伍引导成一个对公司充满憧憬，对行文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3

20、文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9

21、R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3

22、文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9

23、R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3

24、文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9

25、R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3业发展和自身成长充满希望的团队；把部门员工由一个对物业管理知识掌握空白培训成一个具一定物业管理常识的团队。三、工作中存在的不足：（一）20XX年度，物业费还欠107469 元。（二）由于我部门未经过专业的物业管理培训，关于物业方面的知识仍需系统学习，服务规范及沟通技巧也要进一步加强。（三）物业工作压力大，员工身体素质及

26、自我心理调节能力需不断提高。（四）物业工作内容琐碎繁复，急需科学正规的工作流程来规范并合理运用先进的管理软件来提高工作效率，简化工作难度。20XX年工作目标及计划：我部门在做好收费及日常工作的基础上，继续加强员工的培训和指导，进一步明确各项责任制，强化部门工作纪律和服务规范，并按照目标、预算和工作计划及时做好各项工作。文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9

27、R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3

28、文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9

29、R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3

30、文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9

31、R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3

32、文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3一、目标管理：（一）房屋外观整洁，无乱搭

33、建。（二）公共设施设备维护良好、正常运行，每月定期保养。（三）公共环境整体美观洁净，及时对环境卫生进行检查和清理，做到卫生清洁、整洁，保持道路的路面清洁及；市场内无张贴、乱涂乱画。外墙清洁、干净。（四）实行 24 小时保安制度，日夜巡逻，及时处理突发事件；管理和使用好消防设施，定期对消防设施进行检查，做好日常防火工作；协调好市场内的车辆通行和停放的管理，保障主要交通道路的畅通。（五）定期对市场内的树木、花草修剪、浇灌、除杂草、灭虫害；植物成活率95%以上，出现枯死苗木及时补种。（六）急修服务30 分钟内到位，12 小时内修复，若不能，要有紧急处理措施，并对业主（使用文档编码:CZ9G3I7E1

34、B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9

35、M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1

36、B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9

37、M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1

38、B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9

39、M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1

40、B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3人）做出合理解释，做出限时承诺。小修原则上2日内修复，特殊情况必须做出说明和限时承诺。（七）本年度物业费收缴率95%以上。二、工作计划：（一）对部门员工工作范围、内容进一步细化、明确；（二）加强培训，保证部门员工胜任相应岗位，不断提高服务质量；（三）强化部门工作纪律管理，做到工作严谨、纪律严明；（四）加强对各项信息、工作状况的跟进，做到各项信息畅通、准确。（五）通过部门的日常工作安排和

41、心理调试,技巧学习，营造出“在工作中锻炼，在锻炼中成长”的氛围，让部门员工有种“紧张但又不会感觉压力太大”的充实感和被重视的成就感。（六）积极学习科学正规的工作流程规范，合理运用先进的管理软件来提高工作效率。文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2

42、D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8

43、 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2

44、D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8

45、 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2

46、D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8

47、 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3（七）做好市场的精神文明建设，开展各种形式的宣传工作，同时积极开展并做好各项有偿服务工作。综上所述，20XX年，我部门工作在公司领导的全力支持，在各部门

48、的大力配合以及部门员工的共同努力下，虽然取得了一定的成绩，但还没有完全达到公司的要求，离优秀物业管理水平标准还有一段距离，我们今后一定加强学习，在公司的领导下，依据国家、省、市政府有关物业管理的政策、法规及恒龙机电五金城前期物业合同物业服务标准为业主提供规范、快捷、有效的服务，认真做好接待工作，为业主创造优美、舒适的生活、休闲氛围，提升物业的服务品质。文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编码:CZ9G3I7E1B8 HQ9R5L5T7E4 ZP7M9M2D4H3文档编

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