城市轨道交通服务礼仪2022期末试卷_B.pdf

《城市轨道交通服务礼仪2022期末试卷_B.pdf》由会员分享，可在线阅读，更多相关《城市轨道交通服务礼仪2022期末试卷_B.pdf（6页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、交通礼仪 2016下学期期末试卷 B 班级：_ 姓名：_ 学号：_ 一、单选题，第小题只有一个正确答案。（40X1 40分）1、在正式场合,男士穿的鞋子最好为黑色,面料为牛皮或羊皮,穿着时应注意鞋子的保洁和完好.袜子应选择深色的,切忌黑皮鞋配什么色袜子:()A,白 B,灰 C,蓝 D,黑2、一般情况下,现代人待客之初,下列哪项不属于被视为必不可少的 迎宾三步曲 。()A,握手 B,问候 C,表示欢迎 D,鞠躬3、对女性穿丝袜的说法不正确的是:()A,穿裙服时着丝袜,不仅是礼仪的需要,而且还能掩饰腿部的缺陷,增加腿部的美感B,袜子的颜色原则上与裙子的颜色相协调,腿较粗的人适合穿深色的袜子,腿较细

2、的人适合穿浅色的袜子C,应该选择鲜艳,带有网格或有明显花纹的丝袜D,穿丝袜时,袜子口不能露在裙子外面4、下列不属于服务忌语的是:()A,不知道 B,等会儿 C,手续不全,不办!D,请稍等!5、作为客运服务人员，在引导乘客进出电梯是的正确顺序是()。A、如果是进电梯，服务人员应先进电梯B、如果是进电梯，服务人员应后进电梯C、如果是出电梯，服务人员应先出电梯D、如果是出电梯，服务人员应和乘客挤出电梯。6、服务人员在面对过分挑剔,胡搅蛮缠,提出无理要求的客户时,应该保持应有的风度，不能有以下哪种行为:()A,保持冷静 B,理直气和 C,以静制动 D,不理不睬7、下列对仪容修饰的说法中有误的项是:()

3、A,头发要适时梳理,不能有头皮屑B,女服务人员不留披肩发,染发选择和黑色比较接近的颜色C,男性服务人员每天都要剔净胡须(特殊的宗教信仰者除外)D,爱美之心人皆有之,即便是有统一制服的服务人员,也可以穿着体现个性美的服装8、下列走姿正确的是:()交通礼仪 2016下学期期末试卷 B A,走自己的路,让别人说去吧,选择好适当的行走路线,不必顾及别人的存在B,靠左侧,右侧走路都行 C,太激动了,走路可以上窜下跳,蹦来蹦去D,为了让你的行走不妨碍别人,要有意识地悄然无声9、路遇他人应:()A,靠左侧行走 B,主动侧身让路 C,快步行走 D,我有急事,大家都得让着我10、正式交往场合我们的仪表仪容要给人

4、的感觉:()A,随意,整齐,干净 B,漂亮,美观,时髦 C,端庄,大方,美观 D,时尚,高贵,阔气11、介绍他人或为他人指示方向时的手势应该用:()A,食指 B,拇指 C,掌心向上 D,手掌与地面垂直12、在正式场合,女士不化妆会被认为是不礼貌的,要是活动时间长了,应适当补妆,但要在什么地方补妆:()A,办公室 B,洗手间 C,公共场所 D,大庭广众之下13、宴会上,为表示尊重,主宾的座位应:()A,在主人的右侧 B,在主人的左侧 C,随其所好 D,背对室门14、上楼梯时，男士应走在女士前面，下楼时（）。A.男士应走在女士后 B.男士应与女士并排走 C.男士应走在女士前面D.以上都可以15、当

5、你离开朋友家,请主人不要送的时候应说:()A 留步 B 失陪 C 拜访 D 再见16、在社交场合初次见面或与人交谈时,双方应该注视对方的什么地方才不算失礼。()A,双眉到鼻尖的三角区域内 B 上半身 C 颈部 D腹部17、握手有伸手先后的规矩，以下说法正确的是（）A.晚辈与长辈握手，晚辈应先伸手。B.男女同事之间握手，男士应先伸手。C.主人与客人握手，一般是客人先伸手。D.电视节目主持人邀请专家、学者进行访谈时握手，主持人应先伸手18、如果主人亲自驾驶小轿车，哪个座位应为首位()A.副驾驶座 B.后排右侧 C.后排左侧 D.后排中间19、.西装袖口外的商标及纯羊毛标记（）。A.不能拆下 B.一

6、定要拆下 C.可拆可不拆 D、无所谓文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6

7、Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z

8、6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10

9、Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ1

10、0Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ

11、10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 H

12、Z10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6交通礼仪 2016下学期期末试卷 B

13、 20、穿旗袍适宜配穿（）。A.高跟鞋 B.平跟鞋 C.任何鞋 D.长靴21、客运服务人员的具体工作内容主要包括()A、解答乘客问询、引导乘客 B、维持车站秩序 C、列车调度 D、处理特殊事件22、喝汤时不宜发出声响；若汤热，应该（）。A.可轻轻用嘴吹，把汤吹凉了再喝 B.可试温但不宜用嘴吹，更不宜用匙拨弄C.不宜用嘴吹，但可用汤匙搅拌 D、用扇子降温23、在公共汽车,地铁,火车,飞机上或剧院,宴会等公共场所,朋友或熟人间说话应该().A,随心所欲 B,高谈阔论 C,轻声细语,不妨碍别人 D、用手语交流24、到医院探望病人,与病人交谈时应选择话题:()A,轻松 B,严肃 C,有关死亡 D,说说

14、对病人得这种病的恐惧25、下列不属于着装的基本原则的是:()A,合体 B,合适 C,合意 D,合群26、进食西餐的基本规范在吃西餐时，刀叉同时配合使用，应该()。A.左手持刀，右手持叉B.右手持刀，左手持叉C.根据个人习惯 D、用筷子27、与他人在正式场合交谈时要严肃认真,还要注意语言的:()A,准确规范 B,慢条斯理 C,声音洪亮 D,咬文嚼字28、在公共场合集体聚餐时,为了尽兴,可以:()A,大声交谈,劝酒 B,轻声交谈,适当敬酒 C,不必顾及他人 D,从中午喝到晚上29、在交际场合应该用怎样的目光与人交流:()A,坦然 B,鬼祟 C,冰冷 D,火热30、与人交谈,要注意尊重别人,下列在交

15、谈中可以有的动作是:()A,揉眼睛 B,伸懒腰 C,挖耳朵 D,目视交谈者，专心倾听31、乘坐车辆时,应注意不应该有的现象是:()A,上下车先后顺序 B,就座时相互谦让C,乘车时律己敬人 D,与熟悉的人高声交谈32、下列哪个选项是人们在交往中的可以有的言语:()A,你太胖了,像头肥猪 B,小姐,你今年多大了C,看你的小个子就知道你小时候营养不良 D,您老高寿文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL

16、2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 Z

17、L2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10

18、ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10

19、 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J1

20、0 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J

21、10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3

22、J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6交通礼仪 2016下学期期末试卷 B 33、保持清洁卫生,是讲礼仪的基本要求,正常情况下,在人前可以做的行为是指:()A,剔牙齿 B,挖耳朵 C,掏鼻子 D,面带微笑34、与他人见面握手,应该做到()A,注视对方,微笑致意 B,戴帽子和手套 C,握手时间应以 3 分钟左右为宜 D,站立和坐着都可以35、握手是人

23、们见面时经常使用的礼仪,通常含有感谢,慰问,祝贺或相互鼓励的意义.下列不属于握手时应注意的项是:()A,握手的力度 B,先后顺序 C,握手时间 D,不管对方是何人，都应主动伸手。36、名片是与人相识的一种高雅且简便的方式.名片的保存一般应注意的问题中,正确的是:()A,名片要和钱包,笔记本放在一起 B,名片可放在裤兜里 C,保持名片清洁,平整 D,可以随意放在任何地方37、在学生尊师礼仪中,不正确的是:()A,进入教师办公室,须经过允许 B,与老师说话不可以东张西望,抓耳挠腮C,教师进入教室,学生起立问好 D,下课铃响后就可离开教室38、根据礼仪规范,在握手时,由谁首先伸出手来 发起 握手:(

24、)A,年幼者 B,晚辈 C,下级 D,尊者39、服务人员在为自己画工作妆时,应当:()A,离奇出众 B,残妆示人 C,浓妆艳抹 D,画淡妆40、在与人交谈时,双方应该注视对方的 ,才不算失礼:()A,上半身 B,双眉到鼻尖,三角区 C,颈部 D,脚二、填空题（15X115 分）1、男士常见的坐姿有：正坐式和_，女士常见的坐姿有：正坐式和_。2、城市轨道交通服务礼仪是运营企业员工在工作岗位上通过_、_等对乘客表示尊重和友好的行为规范。3、制服标志着自己的 _特色。它的设计充分考虑了穿着者从事的职业和_。4、客运服务人员的仪表一定要_、_。5、乘客投诉所采取的表达方式要以分为：_、书面投诉和_ 三

25、种。文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W

26、9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7

27、W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I

28、7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3

29、I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O

30、3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2

31、O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6交通礼仪 2016下学期期末试卷 B 6、_ 是人际交往中最富有吸引

32、力、最有价值的面部表情。7、男士的服装可分为：礼服_和_ 8、与乘客进行交流时，表情的应用要遵循的四个原则是：谦恭、_、适时和 _。三、判断题（10X110 分）1、初次见面可说“久违”。（）2、面对合作伙伴男同事，女性不宜主动握手。（）3、送客时，最好让客人离开视线范围以外才回身。（）4、乘坐小轿车时，应让领导坐在前排视野开阔的位置。（）5、饭后，可离开饭桌坐在身后的餐桌上补妆，女性的妩媚展露无疑。（）6、在宴请中，要按先来后到为序排列桌次和位次。（）7、与人交谈时，要一直目视对方的眼睛。（）8、开会时，手机应关机或调震动、静音。（）9、接电话的最佳时间是铃响3 遍之后。（）10、佩戴首饰要

33、恰到好处，越多越好。（）四、简答题(4X5=20 分）1、简述客运服务过程中常见的几种站姿及适用的场合。2、当遇到乘客身体不适时，作为礼仪服务人员应该怎么做？3、当乘客企图冲上正在关门动作中的列车时，应该怎么做？文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10

34、Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ1

35、0Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ

36、10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 H

37、Z10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3

38、HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3

39、 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L

40、3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6交通礼仪 2016下学期期末试卷 B 4、简述处理乘客投诉的基本原则。五、安例分析（15 分）2010 年 2 月，有一名乘客来到乘客服务中心，认为大概半小时以前售票员少找给他 50 元钱，售票员在听取情况后，个人认为不会少找钱给乘客，直接就和乘客说：“我都售票这么长时间了，不可能出现少找给您钱的情况”乘客很情绪很激动，开始指责售票员，并要求找值班站长投诉.请依据上述案件答题：1、乘客投诉的原因分析 2、投诉处理技巧3、改善措施与建议文档编码:CJ10Z9

41、M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z

42、9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10

43、Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ1

44、0Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ

45、10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:C

46、J10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6文档编码:CJ10Z9M8D1L3 HZ10Z6Q2R3J10 ZL2O3I7W9N6