2022年“GPS-IE”绩效改进双导航模型在企业中的应用答案 .pdf

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1、“GPS-IE”绩效改进双导航模型在企业中的应用课后测试单选题1.关于 HPT 的说法，错误的是（）。A 以达到提升绩效为最终目的B 只适用于个人、小型班组C 它是一系列基础流程的系统性组合，包括绩效分析、原因分析、改进措施的选择等D 它通过一系列地选择、分析、设计、开发、实施和评估，在最大程度上影响人的行为和行为成果正确答案：B 2.“GPS-IE”绩效改进双导航模型中的G 目标指的是（）。A 个人目标B 组织目标C 战略目标D 部门目标正确答案：C 3.高层是掌舵者，相当于人体的（）位置？A 大脑B 脊柱C 腰间D 手脚正确答案：A 4.内部价值链需要内部各级管理者共同合作，最终都是指向于

2、（）。A 领导B 员工C 客户D 供应商正确答案：C 5.“GPS-IE”绩效改进双导航模型中的，更值得关注的是（）。A G（目标）B P（问题）C S（解决方案）D I（实施）正确答案：B 6.中层相当于人体的什么位置？A 大脑B 脊柱C 腰间D 手脚正确答案：B 7.高层主要负责的是（）的事。A 该不该B 好不好C 干不干D 做不做正确答案：A 8.以下说法，不正确的是（）。A 结果是指所有计划与投入的产出B 原因是指导致症状的可测量的要素C 问题是指看得见的表相D 策略是指解决问题偏差的方法正确答案：C 9.“我是否知道并认同酒店的发展战略？”，这个是关于（）的问题。A 长期合作意愿B

3、战略支撑能力C 价值取向D 战略共识正确答案：D 10.外部价值链是用来解决酒店在整个产业当中的定位问题，由组织（）负责。A 高层B 中层C 基层D 全员正确答案：A 多选题11.二级问题的数据表包含哪些项目（）？A 年末值B 年初值C 月末值D 月初值正确答案：A B C D 12.三轮矩阵分别是指（）。A 现状轮B 计划轮C 目标轮D 愿景轮正确答案：A B D 13.在解决问题的过程中，我们会有三种层面的解决角度，分别是（）。A 问题解B 症状解C 模式解文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T

4、3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6

5、ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O

6、4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文

7、档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW

8、4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10

9、A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 H

10、D6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5D 根本解正确答案：B C D 14.在绩效导向设计当中，也会从（）方面来思考。A 规模B 效率C 成本D 质量正确答案：A B C D 15.没有仪表盘，部门经理无法回答以下哪些问题？A 我是否知道并认同酒店的发展战略？B 今年的经营目标制定靠谱吗？C 我是否愿意陪伴酒店走过三年战略周期？D 我凭什

11、么能够带领部门实现酒店的战略？正确答案：A C D 16.绩效改进地图（PIM）主要分为三个方面，分别是（）。A 识别问题B 解决问题C 确保目标D 保障问题的实施正确答案：A B D 17.是否培训成合格的员工基于（）。A 培训部门的积极性B 培训员工的需求总量有吗C 客户的要求是否满足D 有了需求后，能够确认保证可以把员工给培养出来正确答案：B D 18.如何制定酒店战略目标？A 由高层领导自行制定B 统计本酒店的最大产能数C 看当前的现状值D 调查周边的同类型的酒店正确答案：B C D 19.考虑组织共同愿景需要从（）的角度去思考。A 组织的方向B 组织的战略C 利益分配D 价值链正确答

12、案：A B C 20.作为外包人力资源公司，需考虑（）。A 服务的客户是谁B 产品或服务是什么文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文

13、档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW

14、4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10

15、A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 H

16、D6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T

17、3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6

18、ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5C 交付标准是什么D 交付的好，收益是什么正确答案：A B C D 判断题

19、21.一级问题是结果指标，二级问题是过程指标，而三级问题是关键的活动指标之间相互转化。正确错误正确答案：正确22.没有完成的二级问题，会成为下一步的短板。正确错误正确答案：正确23.三级问题是指基于年度经营目标的部门级过程指标的偏差。正确错误正确答案：错误24.高层是划船者，他就好比一个人的手脚。正确错误正确答案：错误25.绩效改进技术更多的是关心组织目标、部门目标和岗位目标之间的活动。正确错误正确答案：正确26.一级问题是指基于酒店战略价值的部门级的结果指标的偏差。正确错误正确答案：正确27.客房部的硬件过时了，漏雨或者是地毯有霉味，这属于问题。正确错误正确答案：错误28.多数管理者是凭着感

20、觉和经验，在推动着他的管理行为，这是酒店常见的管理问题。正确错误正确答案：正确29.我们的最终目的是为了改进我们的绩效，可是改进的前提是分析，分析的前提是统计，统计的前提是测量，测量的前提是标准，标准的前提是定义。正确错误正确答案：正确文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A

21、9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD

22、6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3

23、E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 Z

24、T5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4

25、K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档

26、编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4

27、N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G530.基层相当于人体的手脚，去负责做不做、干不干的事。正确错误正确答案：正确文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4

28、HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10

29、T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6

30、 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8

31、O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5

32、文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5文档编码:CW4N3A10A9X4 HD6P10T3E6O6 ZT5S8O4K4G5