员工终绩效评估简介.ppt

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1、员工终绩效评估简介 Still waters run deep.流静水深流静水深,人静心深人静心深 Where there is life,there is hope。有生命必有希望。有生命必有希望What Is Performance Management?什么是绩效管理uProvides an on-going dialogue on performance between an employee and their supervisor/manager 提供员工与他们的主管或经理之间的一次关于年度工作表现的沟通uIntegrates education,learning and deve

2、lopment with performance 将工作表现与教育培训发展结合起来uIdentifies learning and development gaps for staff 识别员工知识架构和职业发展的空白点uEnsures that employee efforts are focused on achieving corporate objectives 确保员工的工作成效与企业的目标一致Components of Performance Appraisal 工作绩效评估的组成部分 The Performance Appraisal includes 3 key compone

3、nts:3个组成部分个组成部分To set objectives:设定评估目标设定评估目标lJob performance feedback lEducation,learning&development Result lCareer Development PlanlTo set Key Performance Indicators for the following year with timelineTo give Performance Feedback:工作表现反馈工作表现反馈lOngoinglProgress reviews(as needed)lFormal Meeting(an

4、nually)To complete Year End Assessment:完成评估报告完成评估报告lKey Performance Area Rating 主要工作业绩评分lBehavior Competency Rating 行为资质评分 132415%60%20%5%Recognize and reward for good performance 工作表现出色，予以确认及奖赏Motivate to improve performance鼓励改进工作表现Effective performance,room for improvement有效的工作表现，但仍可改进Overall Perf

5、ormance Management Ratings Group/Distribution chart 绩效管理评分等级及分布图表Overall Performance Management Ratings Scale 绩效管理评分等级Group等级Definition定义Description描述1(15%)Overall performance,including both results and behaviors,represents the highest level of contribution.整体工作表现（包括主要工作业绩及行为资质）达到最高贡献Exceeds all exp

6、ectations 超越所有期望This rating is difficult to achieve year over year 此分数是很难每年都能达到Highest opportunity for career progression and development 最高机会获得晋升及发展Eligible for significant rewards合资格获得显著的奖赏2 (60%)Overall performance,including both results and behaviors,represents a high level of contribution.整体工作表

7、现（包括包括主要工作业绩及行为资质）达到高水平贡献Meets all expectations and may exceed some达至所有期望及部分超越期望Opportunity for career progression and development有机会获得晋升及发展机会Eligible for competitive rewards合资格获得具竞争力的奖赏Group等级Definition定义Description描述 3(20%)Overall performance,including both results and behaviors,needs to improve t

8、o increase overall contribution.整体工作表现（包括主要工作业绩及行为资质）须改进以提升整体贡献Meets most expectations达至大部分的期望Opportunity for career progression and development targeted at improving performance有机会获得以晋升及发展为目标的提升工作表现的培训Eligible for rewards合资格获得奖赏4(5%)Overall performance,including both results and behaviors,does not

9、meet the expected level of contribution.整体工作表现（包括主要工作业绩及行为资质）不能达到期望的贡献水平Does not meet expectations不能达到期望Performance needs to improve工作表现需改进Identify and document actions to timeline achieve or improve找出及记录须改善的行动Development opportunities targeted at improving performance in current assignment发展目标为改善现在

10、工作表现欠佳的缺点Not eligible for rewards不合资格获得奖赏Performance Management Ratings Scale绩效管理评分等级Overall Performance Rating 绩效评分内容Key Result Area工作成果70%Competencies工作能力30%Objective Assessment+Competency Assessment+Compliments Warning=Overall Rating工作成果分数工作成果分数+工作能力分数工作能力分数+赞赏表扬分数赞赏表扬分数-处罚分数处罚分数=总体绩效分值总体绩效分值uMax

11、imum 5 最多5项 uRating scores of 4 or 5 require an explanation&cite example 评估者评价某项为4分或5分时，请相应作出解释且举例说明。第一部分 Key Result Areas 主要工作业绩评定 70%Rating 分值分值Definition 定义定义5Outstanding 表現超卓表現超卓4Exceed Some 超额完成部分任务超额完成部分任务3Meet Expectations符合期望符合期望2Meet Some完成部分目標完成部分目標1Poor Performance表現劣等表現劣等uAltogether 10 I

12、tems 共有10个类别 uEvery employee is required to have a rating score of 1 or 2 on at least one competency.This is because we all have areas that require development.评估者在评价每一位的员工的各个单项时，至少要有1项评分为1或2分，这是因为要突出每个人都需要改善的某些方面，让被评估者认识自己需要改进的某些方面。uRating scores of 4 or 5 require an explanation and cite example 评估

13、者评价某项为4分或5分时，请相应作出解释且举例说明。uUse the competency guidelines to decide on the preliminary rating you give your employee.All managers need to use the rating scale in a consistent manner and during the rating consistency meeting you will be asked to explain how you decided on the rating.在为员工进行评估时请参照行为资质的指

14、南，每一位评估者需要运用一致的尺度来进行评估并且要在评估面谈的时候向员工说明原因。第二部分 Behavior Competencies 行为资质评定Ratings for Behavior Competency行為資质评分标准 Rating等级等级Definition定义定义Extra Definition详细定义详细定义5Outstanding 表現超卓表現超卓Demonstrates the highest level of contribution,influence and leadership.Overall productivity and quality of work clea

15、rly exceeds the normal standard for that role.Always supports the strategic direction of the company and always demonstrates the Canton Tower Leadership/Behavioral Competencies.显示出最高水平的贡献度、影响力和领导力。总体工作量和工作质量明显超出该职位的一般标准。一直支持公司的战略方向并不断表现出广州塔领导才能/行为。4Exceed Some 超额完成部分任务超额完成部分任务Demonstrates a high lev

16、el of contribution,influence and leadership.Overall productivity and quality of work is above the normal standard for that role.Consistently supports the strategic direction of the company and consistently demonstrates the Canton Tower Leadership/Behavioral Competencies.显示出较高水平的贡献度、影响力和领导力。总体工作量和工作质

17、量超出该职位的一般标准。不断支持公司的战略方向并不断表现出广州塔领导才能/行为。3Meet Expectations符合期望符合期望Demonstrates a level of contribution,influence and leadership that is consistent with the expectations of the role.Overall productivity and quality of work meets the normal standard for that role.Supports the strategic direction of th

18、e company and consistently demonstrates Canton Tower Leadership/Behavioral Competencies.显示出符合该职位期望值的水平的贡献度、影响力和领导力。总体工作量和工作质量达到该职位的一般标准。支持公司的战略方向并不断表现出广州塔领导才能/行为。2Meet Some完成部分目標完成部分目標Does not demonstrate a consistent level of productivity and quality of work that is normally required of the positio

19、n.May or may not have demonstrated the Canton Tower Leadership/Behavioral Competencies.未能持續显示出对通常所要求该职位的工作量和工作质量的不稳定的理解。可能或可能不表现出广州塔领导才能/行为。1Poor Performance表現劣等表現劣等Does not demonstrate the required level of contribution for the role.Normally,Canton Tower Leadership/Behavioral Competencies will not

20、have been demonstrated.未能显示出对该职位通常所要求该职位的贡献水平。通常情况下，不能表现出广州塔领导才能/行为。Behavioral Competencies行為資质-每一细项的解释Behavioral Competency 行為資质行為資质Criteria and Rating Scale 标准和评级量表标准和评级量表 1.Caring&Respect 关关爱及尊重及尊重Is aware of peoples feelings,needs and concerns.Understands others feelings and perspectives.Takes a

21、n interest in peoples concerns and respects others points of view.能意识到他人的感觉、需求和担心。理解他人的感觉和看法。对他人的担心有所关注并尊重他人的观点。1.Does not take an interest in or have concern for other peoples feelings/perspectives.对他人的感觉/看法不感兴趣或不关注。2.Sometimes takes an interest or has a concern for others.有时对他人感兴趣或给予关注。3.Has an aw

22、areness and understanding of peoples feelings,needs and concerns,sufficient to meet the expectations of the role.意识到并理解他人的感觉、需求和担心，足以达到职位期望值。4.Makes a point of soliciting and including input from colleagues;and openly recognizes their input.立足于采纳和接受同事的建议；并开明地认可他们的建议。5.Encourages and involves colleag

23、ues/team members in activities that affect them;solicits and uses their input,or if not used,explains why.鼓励并使同事/团队队员参与影响他们的活动；采纳并使用他们的建议，或若不使用，解释原因。2.Cooperative 合作合作Works and interacts well with others to accomplish team goals.Promotes cohesiveness and cooperation within the team.Takes actions tha

24、t demonstrate willingness to improve team effectiveness.与他人和善相处，共同推動團队目標实现，推崇合作与互信，以提升團队的效应为行动的統一信念。1.Does not work well as a team member.不能很好地作为团队一员工作。2.Tries to work and interact with others.试图与他人一起工作和配合。3.Works and interacts with others to achieve team goals.与他人工作并配合以实现团队目标。4.Works and interacts

25、well with others to achieve team goals.与他人很好地工作并配合以实现团队目标。5.Works and interacts well with others to achieve team goals and takes actions to increase team effectiveness.与他人很好地工作并配合以实现团队目标且采取行动提高团队效率。Behavioral Competencies行為資质-每一细项的解释 3.Integrity 诚信诚信 Always acts ethically and is above reproach.Build

26、s trust through reliability and authenticity.Actions are consistent with what one says,i.e.“walk the talk”.Welcomes openness and honesty,respects confidentiality.Admits own mistakes and confronts unethical actions in others.Takes tough,principled stands even if they are unpopular.一直保持旺盛的工作态度，通過实践行动建

27、立起互信。言行一致：例如主动走访，欢迎开放与坦诚，严守秘密，允許自己同样允許他人犯错，灵活但坚持原则哪怕他们是有失常规的。1.Does not act ethically in behavior or approach.在行为或方法上的作法不符合道德。2.Is inconsistent in behavior and approach,making decisions with bias.Is not always ethical in behavior approach.在行为和方法上不一致，作决定带有偏见。從不以符合道德的方式行事。3.Acts ethically in a fair an

28、d consistent fashion,sufficient to meet the expectations of the role.行为在道德上良好并一致，足以达到职位期望值。4.Acts ethically in a fair and consistent fashion and builds trust in others.行为在道德上良好并一致且能使他人建立信任感。5.Demonstrates a consistent commitment to JEs values,principles and business conduct even in adverse situation

29、s.Is a role model to others.表现出一贯对JE的价值观、原则和业务行为具有认同感，尽管处于不利场合。是他人的职位模范。Behavioral Competencies行為資质-每一细项的解释 4.In Search of Excellence追求卓越追求卓越A desire to produce superior results and compete against a standard of excellence.This includes taking initiative to improve performance,setting challenging bu

30、t achievable goals and taking calculated entrepreneurial risks for the organization.一项促使上级的成果与竞争力超水准发挥的驱动力，它包含了主动提升表現，設定具挑战性但卓有成效的目標和为公司预估风险。1.Is unable to deliver results in the expected quality,quantity or timeframe.无法提交在质量、数量和时间表方面符合期望值的成果。2.Results are erratic and meet expectations in one or two

31、 areas of quality,quantity,or timeframe.提交的成果不稳定且在质量、数量和时间表三方面中有一或兩方面达到期望值。3.Deliverables meet expectations in all three areas of quality,quantity and timeframe,sufficient to complete the requirements of the job.工作成果在质量、数量和时间表三方面均能达到期望值，并足以满足工作的要求。4.Deliverables exceeded expectations in one or two a

32、reas of quality,quantity and timeframe.工作成果在质量、数量和时间表中一个或两个方面超越期望值。5.Deliverables were extraordinary and surpassed all considerations in terms of quality,quantity and timeframe.工作成果极其出色且在质量、数量和时间表三个方面均超越期望值。Behavioral Competencies行為資质-每一细项的解释 5.Make a Difference创造非凡体验创造非凡体验Being self-starting or sel

33、f-directed.Takes appropriate action before being asked or required by others.Takes opportunities to influence events to achieve goals.Is proactive and goes beyond the minimum or basic requirements.保持由我开始和自我控制，对他人的要求和询问予以恰當地回应。争取機會推動項目的成功。主动地用最少资源达至良好的效果。1.Waits to be told what to do;does not take in

34、itiative.等待被告诉如何去做；无主动性。2.Sometimes takes initiative but does not always choose appropriate actions.有时采取主动但不能一直选择采取适当的行动。3.When clear goals are specified,takes appropriate actions.当清楚的目标被确定时，采取适当的行动。4.Identifies opportunities to contribute and takes appropriate actions.确认机会以作出贡献和采取适当的行动。5.Identifies

35、 ways to influence events and contribute,and proactively achieves goals.确认影响事件的方法并作出贡献，且积极地实现目标。Behavioral Competencies行為資质-每一细项的解释 6.Communication Skills溝通溝通 Listens actively and expresses ideas effectively in individual or group meetings;uses appropriate language and terminology to the characteris

36、tics and needs of the audience.Articulates plan/direction/agenda clearly and make people understand what is expected of them.公开聆听和跟其它團队与个人有效交换意見，根据对方的需求与态度相应地調整用语和术语，让对方理解通過使用什么渠道，計劃与步骤能到达预期的效果。1.Is unable to communicate effectively.无法有效地沟通。2.Does not communicate consistently well in each of the are

37、as:listening,speaking,and writing.在听、说和写以下各方面均不能持续顺利地沟通。3.Communicates consistently well in listening,speaking and writing.Understands and responds to work directions,sufficient to complete the requirements of the role.在听、说和写方面均能持续顺利地沟通。理解并能对工作方向作出回应，足以满足职位要求。4.Communicates effectively in a variety

38、of circumstances,including active participation in meetings.Is able to interact effectively with both peers and superiors and give presentations.在各种情况下均能有效地沟通，包括积极参与会议。与同级别和高级别的人员均能进行有效交流并能作陈述报告5.Is able to tailor communications to target audience;listening,speaking,writing and presenting easily to

39、small and large groups.能对目标听众进行量身定制的谈话；无论对小团队或大团队均能够轻易进行听、说、写和报告。Behavioral Competencies行為資质-每一细项的解释 7.Quality of Work 工作质量工作质量Able to deliver work results,at expected performance level,on or before agreed timeline.Expected performance level can include commitment to quality,customer-orientation,“do

40、 it right the first time”attitude.在限定的時間内，工作的效果能达期望：包括原定的质量，以客为本，“第一次就做对”态度。1.Is unable to deliver the required level of work.无法完成符合所要求的标准的工作。2.Delivers work requirements with inconsistent levels of performance in terms of quality,customer-orientation and timeliness.完成的工作在质量、以客户为导向和及时性方面的表现水平不稳定。3.D

41、elivers work requirements with acceptable levels of performance in quality,customer-orientation,and timeliness.完成的工作在质量、以客户为导向和及时性方面的表现水平在可接受范围内。4.Delivers high quality work on or before agreed upon timeline,with a clear customer orientation;quantity of work will be higher than expected.在约定的时间或之前完成有

42、明确的客户导向的高质量的工作；完成的工作量多于期望值。5.Delivers a high quality and high quantity of work before agreed upon timelines,surpassing customer expectations.在约定的时间之前完成高质量且大量的工作，超出客户期望值。Behavioral Competencies行為資质-每一细项的解释 8.Self Awareness 自我认知自我认知 Accurate self assessment-knowing ones strengths,capabilities and limi

43、tations.Is open to feedback and new perspectives.Engages in continuous learning and self development.Keeps ones emotions in check.准确自我评价-知道自己的能力，潜力和极限，开放地接受反馈与新构想，專注于继续学习与自我发展，保持“每日三省”。1.Has low self awareness;does not know own strengths&weaknesses.较低自我意识；不明白自身的优势和劣势。2.Has a moderate awareness of se

44、lf but is unwilling to receive development feedback or engage in developmental activities.稍有自我意识但不愿接受关于发展的反馈或采取发展的行动。3.Is aware of strengths and limitations and is receptive to development feedback.意识到优势和不足并能够接受关于发展的反馈。4.Receives developmental feedback and takes action to learn and build capability.

45、接受关于发展的反馈并采取行动学习和增强能力。5.Seeks out developmental feedback and takes action to learn and build capability.主动寻求关于发展的反馈并采取行动学习和增强能力。Behavioral Competencies行為資质-每一细项的解释 9.Self Development 自我发展自我发展Has continuous learning mindset.Knows own strengths and weaknesses.Takes proactive steps to seek learning and

46、 development opportunities,and is willing to talk to supervising manager about them.Is able to apply learning at the work place.保持“不断学习”的态度，知道自己的强項和弱項，先人一步地寻求学习与发展的機會，同時愿意和主管交流，将知识运用到工作中。1.Resists development and/or does not get up to speed rapidly.较低自我意识；不明白自身的优势和劣势。2.Accepts development but does n

47、ot consistently apply learning.稍有自我意识但不愿接受关于发展的反馈或采取发展的行动。3.Reacts positively to learning opportunities.Proactively pursue self development.Applies learning to job.對學習機會作正面行動,主動尋找自我發展的機會,並學以致用於工作上。4.Seeks out learning opportunities;is willing to learn new things and apply them to the role.接受关于发展的反馈并

48、采取行动学习和增强能力。5.Stays up-to-date;independently and proactively pursues opportunities to learn more.主动寻求关于发展的反馈并采取行动学习和增强能力。Behavioral Competencies行為資质-每一细项的解释 10.Adapt to Change 适应改变适应改变Adapts to organizational changes and maintains effectiveness with a variety of situations,individuals and groups.Abl

49、e to change priorities to meet changing demands,and to adjust quickly to new responsibilities and tasks.能适应集團的改变，在任何情形下保持个人和組織的效率，因势利导，分出轻重缓解。1.Resists change and/or does not maintain effectiveness in response to change.拒绝改变和/或不能对改变作出有效反应。2.Responds erratically to change,sometimes maintaining effect

50、iveness,sometimes not.对改变反应不稳定，有时能作出有效反应有时不能。3.Adapts to change and is able to revise priorities as needed.能适应改变且能按需要修改优先顺序4.Adapts positively to change,and anticipates the need to revise methods and priorities.能积极适应改变，并能预见到修改方法和优先顺序的需要。5.Anticipates and effectively implements change,minimizing disr