管理素质与能力课件 (26).pdf

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1、Five Disciplines of Management Quality and Ability3.8Case Study:Resignation()Whats the cause of this problem?Who should mainly be responsible for this?If you are Lin Tong,how will you communicate with them to solve the problem?Please design the communication sequence.What should be paid attention to

2、 in terms of communication?Have A ThinkBasic Information：This company headquartered in Shenzhen.The one in Shanghai is a branch company.Liu Ying is the general manager of this branch company,and he is also in charge of technical support.Lin Tong is the HR director of Shanghai branch company.An emplo

3、yee,Li Wei,has offered resignation.Xu Yuan and Wu Jie are Li Weis colleagues.Have A ThinkWhat Causes These Problems?Communication conflict Communication channels Communication procedures and skillsVertical communication channels The general manager,Liu Ying,does not fully understand the programmers

4、actual performance and work.Li Wei,the programmer,also does not fully grasp his actual evaluation in Lius mind.Horizontal communication channels Technical support department and program development department lack communication with each other.The two departments blame on each other.Q1:Communication

5、 Channels Communication skills：Liu Ying blames the key employee at critical time.It usually leads managers into a dilemma like this case that Li Wei offered resignation.Liu Ying did not adopt a proper method to communicate with Li Wei.Communication procedures：Command by passing the immediate leadsQ2

6、:Communication Procedures and SkillsWho Whould Be Mostly Responsible For It Wang Qiang should be mainly responsible for it.As we have mentioned before,the problem was caused by the ineffective vertical and horizontal communication.Wang Qiang is the most important person.The conflict is fundamentally

7、 caused by the work deficiency of Wang Qiang.Keep Li Wei or not？In line with the current benefits of the company.In line with long-run benefits of the company.Grasp basic information from the bottom up.Solve problems in top-down order.Fundamental Principles in Communication Who should Lin Tong first

8、 look for?First round:grasp basic information from the bottom up.This round:solve problems in top-down.General manager-Liu Ying（in charge of technical supprt）Deputy general manager-Wang Qiang（in charge of program development）Lin Tong（HR）Li Wei（offered resignation）Xu Yuan（technical support）Wu Jie（pro

9、gram development）The First step:Lin Tong Looks For Wang QiangReasons：Wang Qiang is the immediate superior of Li Wei.He knows Li Wei the most.Wang Qiang also involves in this conflict.He must shoulder the major responsibility.Methods：The subordinate reports to the superior for instructions.The supple

10、ment method is to discuss and solve problems together.Details and objectives：Listen to Wang Qiang on whether to keep Li Wei so as to define the direction to solve problems.Lin Tong takes the initiative to assume responsibility.Lin Tong reviews herself as an HR director.Through this way,Wang Qiang wo

11、uld realize he also involves in this conflict.He should be responsible for it.They should make Wang Qiang realize that if this matter cannot be properly solved,Wang Qiangs work will fall into passive a dilemma.They should persuade Wang Qiang to find Liu Ying,and express their wishes to keep Li Wei.T

12、he First Step：Lin Tong Looks for Wang QiangThe second step:Lin Tong and Wang Qiang go to find Liu Ying together.Reasons:Lin Tong,as the subordinate of Liu Ying,should learn about the attitude of the superior.Methods:Reporting should be the main communication method.The supplement way should be to di

13、scuss solutions together.Details and Objectives：To introduce the Lis work performance and the negative effect after his resignation.Lin Tong reviews her responsibility as the HR director.Wang Qiang reviews his responsibility and insufficient communication as the person in charge.Propose suggestions

14、to Liu Ying to solve the problem.“Though we would not keep any employee who offered resignation voluntarily according to the companys tradition.We suggest to keep Li Wei because it is the critical moment for the project.It can be seen as a special case in emergency.The second step:Lin Tong and Wang

15、Qiang go to find Liu Ying together.The Third StepDetails and Objectives：Lin Tong arranges Xu Yuan and Wu Jie,the good friends of Li Wei,to talk with Li Wei to pave the way for Lin Tong to persuade Li Wei to stay.The Fourth Step:Lin Tong Communicates with Li WeiReasons:Communicate with Li Wei purpose

16、fully after we fully understand the opinions of superior and Li Wei.Methods：Discuss solutions together as friends.To communicate with employees as the HR director should be the supplement method.Details：Review Lins responsibility as the HR director.Praise Li Wei for his work and the leads and collea

17、gues good impressions on him.Point out Lis shortcomings objectively:Resignation will not only bring bad effects to the project,more importantly,it will have some influence on his own reputation.Objectives：Make Li realize his shortcomings.Persuade Li to take back his resignation.The fourth step:Lin T

18、ong Communicates with Li Wei Liu Ying,Wang Qiang and Li Wei should communicate together to avoid a similar conflict in the future.The Fifth Step Communication is very important.The details,different communication methods and the communication art all may generate various impacts on an organization.T

19、herefore,we must master the skills for efficient communication to make the organization work better!Thinkings on the CaseQuestion：From the perspective of talent cultivation and organizational structure,in your opinion,what problems are there in this company?Have A TryKey to the question,please see Exchange and Discussion.THANK YOU!