管理素质与能力课件 (23).pdf

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1、Five Disciplines of Management Quality and AbilityEffective Communication Skills3.5Imagining that youre a senior manager of a company,which of the following ways of communication are“the most favorable”(or“the worst”)for subordinates to accept your orders?ABe nice to subordinates and use courtesy wo

2、rds BGive your subordinates more autonomy CDiscuss with your subordinates together DEnable subordinates to raise questionsHave A Thinkp Latin commnicrep “To share”Communication Good communication makes work more smooth.Communication:the process of transmitting or exchanging understandable informatio

3、n or ideas among two or more people.Communication“Two 70s”in management 70%of the time spent on communication;70%of the problems are caused by communication barriers.Communication“Purpose”of Communication：To enable the other party to act or understand the information and emotion you convey.“Quality”

4、of Communication：Depends on the others response.Real communication is 100%two-way.CommunicationEffective communication relies on the communicators full mastery of the topic rather than the fancy words.Andy Grove,former CEO of IntelCommunicationSenderReceiverFeedbackCodeChannelDecodeEffective communi

5、cation demands effective coding,decoding and feedback.Effective Communication1.Sender of information(information source):individuals or groups who determine the meaning of information,code it and transmit to others.The sender will organize information in accordance with the context,and determine its

6、 meaning and proper coding mode when sending out,so as to ensure its integrity and accuracy.2.Receiver of information(information destination):the target of information dissemination,that is,the receiver and decoder of message.3.Contents being transmitted(information):instructions,opinions,emotions,

7、attitudes and etc delivered by the sender of information.4.Transmit channels of information(information channel):the medium between sender and receiver of information.Four Factors of Communication发送者（信源）Contents（Information）Medium（information channel）Receiver（information desitination）Four Factors of

8、 Communicationsender（information source）p Judge behavior rather than personality.p Make clear communication contents.p Listen proactivelyThree Principles of CommunicationHave A TryQuestion:What management enlightenment can you obtain from this case？A scholar went to buy firewood.He said to the selle

9、r,“Thou,come here.”The seller didnt understand the word“thou”,but“come here”.So he carried the firewood to the scholar.The scholar asked again about the price in ancient style.But the seller still couldnt get the whole meaning except the word“price”.So he told the scholar the price.The scholar conti

10、nued,by using literary words,meaning that“Your wood is dry outside and wet inside.If burnt,there will be much smoke yet little flame.Please cut the price.”He was actually trying to bargain by illustrating the quality but in a very jerky style.The seller missed the meaning once again and just left,thinking that the scholar didnt want to buy at all.Key to the question，please see Exchange and Discussion.THANK YOU!