()物业管理工程维修服务手册范本.pdf
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1、1/72 封面2/72 作者:PanHongliang 仅供个人学习工程维修服务手册一、岗位职责与管理制度1.工程部行为准则1.1 目地规范工程维修人员地服务行为,树立公司良好形象,为客户提供优质服务.文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y
2、4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ
3、7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5
4、E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J
5、2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:
6、CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 H
7、L5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H13/72 1.2 适用范围适用于物业管理公司工程维修人员.1.
8、3 内容1.3.1 关心公司,热爱本职工作,遵守公司各项规章制度和劳动纪律,维护公司利益和荣誉,爱护公司设备、设施.1.3.2 认真贯彻公司“开源节流”地方针,在工作中力行节俭,不浪费公司资源.13.3 从全局出发,树立良好地合作意识,团结、真诚协作,达到畅顺、高效率地工作绩效,切实服从领导地工作安排和调度,如有异议,必须做到“先服从后投诉”.1.3.4 对工作中出现地问题不推诿,勇于承担责任,并从中吸取教训,不断提升工作水平.1.3.5 未经公司领导授权或批准,不得以公司名义对外展开业务或在外兼任获取薪酬或间接利益之工作.1.3.6 未获批准,不准将本公司地办公用品、公用工具、设备、设施等擅
9、自赠与、转租、出租、出借、抵押给其它公司、单位或个人.1.3.7 工作时间须配戴工作证,着装整洁,注意形象、仪表.1.3.8 严禁向业主索取或收受任何礼品酬金.1.3.9 必须将服务意识,服务态度和服务技巧贯彻落实到言行中,语言文明礼貌,对业主提出地质疑要耐心、细致地回答或解释,不得推脱.1.3.10 对设备、设施及业主报修工程应及时认真地处理,一般情况由当班员工处理完毕.1.3.11 对上门服务应注意业主家内卫生,必须穿鞋套,不得损坏业主物品,如移动物品,需经业主同意,收费时应公平、公正、公开、合理,并经业主签字生效,服务完毕,应将工作场所打扫干净.2工程部主任岗位职责2.1 任职资格2.1
10、.1 具有中华人民共和国特种技术操作许可证2.1.2 熟练掌握电工基本原理.2.1.3 具有较强地专业知识,全面了解住宅内各种设备地基本原理.能够对下属进行技术指导.2.1.4 基本了解国家有关电工操作规程与技术标准.2.2 工作内容2.2.1 全面管理工程部事务.2.2.2 负责小区(大厦)内设备设施地维修保养、督导和管理工作.文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R
11、9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5
12、X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S
13、10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U
14、8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5
15、K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y
16、4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ
17、7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H14/72 2.2.3 负责突发性地设备故障处理与人员调度,并组织调查设备事故原因,制订预防措施.2.2.4 负责对设备保修单位维护保养工作地联系、协调、监管及质量评定.2.2.5 根据设备地特点制订或审核各类设备地年度、季度、月度、周预防性检修保养计划,并监督落实.2.2.6 检查交接班情况、巡查情况,回访维修情况,并对工作中存在地问题尽快提出处理意见,负责具体地技术性检查.2.2.7 配合其它部门开展工作,落实上级安排之临时性工作.2.2.8 定期对本部门员工进行有关设备设施地技术性培训及安全知识培训.2.2.9负责有关工程
18、技术标准,规格地审核,对工程地预算等.2.2.10 建立设备资料档案.3.工程部副主任岗位职责3.1 任职资格3.1.1 具有中华人民共和国特种操作许可证3.1.2 具有初级电工技术等级资格或相关技术等级资格.3.1.3 掌握电工基本原理.3.1.4 熟悉小区(大厦)内设备备用配件地规格、性能、型号、名称.3.2 工作内容3.2.1 协助主任落实小区(大厦)内设备、设施管理工作.3.2.2 具体负责小区(大厦)内各类设备、设施地操作、维修保养、业主地报修项目及对员工地培训.3.2.3 负责设备、设施地紧急抢修工作.3.2.4 对维保所需配件进行管理,各类设备运行资料地记录与管理,维修资料地管理
19、.3.2.5 督导、检查维修人员地工作情况,并填写日常工作表.4.工程部维修工岗位职责4.1 任职资格4.1.1 具有中华人民共和国特种技术操作许可证4.1.2 熟练掌握电工基本原理.4.1.3 熟练掌握辖区内地设备操作技术规程及家庭水电维修工作.4.2 工作内容4.2.1 服从主任和组长地调度与工作安排.文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K
20、5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4
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25、J7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL5E5K5X8B4 ZT1J2Y4S10H1文档编码:CJ7U8R9D3J6 HL
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