2022年餐饮服务与管理试题与答案.docx

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1、精选学习资料 - - - - - - - - - rapid deve lopme nt of the market economy environme 18 session to be hel d in Beijing from November 9, nt to expl 2013 t pl ore publi c servants t o 12t h. 35 years ago blewduty consumpti the t hird on monetizati on reform has provided a good foundation. The plenary session

2、of the reform and openi ng up i n the spri ri ng breesocialization of rear servi ze, cha nged, affect tce work he w orld; thas been la oda y, 35 yeunche d, and rapi d progre ars later, in t he eyes of the ss in some pl aces a nation and the worlnd departme d expectnts, duty consumption monetiza , ag

3、ai n to reform mark Chi na, ushe tion of carrier a nd a e red in t he 18 session. ppr oach to manageme nt has XI Ge neral Se cretary pointebee n resolve d. Thir d out that Chinas reform had, in re acent years, explori ng the monetizati s entere d a crucial period and the ti e of the pr on of duty co

4、nsumption ha Sham Shui Po Di strict, must be s made some progress, have gai base d on greater politined some experi ence and ca cal courage a nd wisdom, l ose n provi no time de reference to the in deepeni ng reformcompre hensive reform of the system of publi in im portant fiel ds. Dares t o cra ck

5、a hard nut, c serva nts duty consumpt dares to question theion further. Impl Rapids, whiementing a ch dares t o break t n honest ca nteen, sta k t he barrier of i deas, ndar and dize official e ntertaini dare t o benefit cure barriers. ng manageme Deepeninint; enhancing t ng reform and openi he tele

6、communi ni ng up is on schecation expe dule tnse manag o achieve iement; elimi nstituti onal nation of County travel and safeguards of the moderately wellcountryside subsi dies; research village official -off. Under the five in one the General layal s capitalizati on ma out of socialist mnagement of

7、 corporate spe oder nization requirementndi ng, a nd so on. Finally, gr s, 18 session of the deoup .cisi on w as a five in one and the im m provement of overall scheme of reform, wil e il politil promote an integrated and coordinated economic, , political, cultural, social and ecological l civilizat

8、ion construction of the five reforms and the partys construction i n the area of institutional reform. . The five in one programme is to achi eve a comprehensive reform of institutional guara ra ntees for objectives of build a well-off society, the smooth progress of the construction of a well-off s

9、ociety and reform the objectives pr ogramme. One, holding time and place importance on November 9, 2013 to the 18 se ssion of the 12th Beijing since 1978, 35, have been 7 plenary se ssion, each time on major issue s of political and economic life of the country y has made important de ployment. In a

10、ccordance with PRC political practice, ofte n at every session of the CPC Central Committee in a plenary sessi on was held immediately after the partys Congress, on the theme personnel, discussing election Centrals top leaders, such as the election of the Standing Committee of the cal Bureau, throug

11、h the CentralCommittee members, decisions, such as members of the Ce nntral Military Commission. The second plenary se ssion, is held i n two sessi ons before the ge ge neral ele le ction, mainly to discuss a new State personnel issues. But by t t he third 餐饮服务与管理试题与答案理论模拟试卷一一、名词解释（每个 3 分，共 15 分）1、餐

12、饮产品2、市场细分3、净料率4、循环菜单5、食品原料的验收二、填空题（每空 1 分，共 20 分）1、餐饮业经营的三大任务是经济效益、2、马斯洛的五大层次需求是生理需要、现需要。_和_；_、社交需要、 _、自我实3、餐饮部主要的四块业务功能模块是采保部、厨务部、_和_。4、_时期宫廷里出现了音乐助餐；5、1650 年， _出现了第一家咖啡厅。6、2005 中国与餐饮品牌排行榜前三位：司。_、_重庆小天鹅投控股公7、餐饮文化包括 _、文人文化、商贾文化和 _。8、目前饭店西餐厅常见的服务方式有 和大陆式服务。_、_、美式服务、英式服务9、中餐上菜在 _，撤菜在右，斟酒在 _，分菜在左。10、根据

13、菜单价格形式菜单可以分为_、_、混合式菜单。11、餐饮企业的定价目标主要有保本导向定价目标、_、_、竞争导向定价目标；三、简答题（每题 7 分，共 35 分）1、餐饮的创新化趋势体现在哪些方面，举例说明？2、解释餐饮企业的四种经营理念。3、简述餐饮产品的五个组成部分。plenary session, each session of the Central Committee of national i nstitutions and personnel problems have been arranged, you can concentrate on national developmen

14、t and reforms. Previous plenary session is often branded with a central leading collective, often by looking at the third plenum of the initiative to found the current central leadership collective governance characteristics. From the analysis of the process of economic reform in Chi na, plenary ses

15、si on, 12 session, 14, 16 ple nary session have programmatic meaning, respectively, marking the four stages of Chinas economic reform, and that the start-up phase of reform, reform, construction pha se and perfecting the Socialist market economy framework stage of socialist market economy. Previous

16、plenary session topics proposed to the third plenary sessi on of taking class struggle as the key link, shifted to socialist modernization; 12 session marked the change from rural to urba n, established with public owner shi p as the F oundati on of a planned commodity economy; 13 session at a time

17、whe n both t he ol d and the new system cha nge, gover nance a nd re ctify the economic order; 14 . Fair and efficie nt and aut horitative Socialist judi cial system, safeguard t he peoples intere sts. Legal authority t o uphol d the Constituti on, dee pening the reform of administrative law e nforc

18、eme nt, ensure t hat the rig ht to exercise judicial pow er indepe nde ntly and impartially a ccordi ng to law the prosecution, perfecting the runni ng mechanism of judi cial powe r, improve t he system of judi cial pr otection of huma n rights. Ple nary session, Affairs the right to a dhere to the

19、system, and let the people a uthority to let the pow er run in the Sun, is shut up i n a cage of the system power poli cy. Decision Scie nce , impleme ntation shoul d be constructed strong, supervise the runni ng of powerful syste m, improve the system of punishing a nd preventing corr upti on, prom

20、oti ng political i ntegrity, a nd strive to achieve名师归纳总结 cadres honest and Gover the nee ds of the people. nment integrit y, cle an politics. To form a scientific and effective coordi To deepe n educati on reform, improve i nstituti onal me cha nisms for thenation of power restricti eon and mechani

21、sms to strengthen anti -corruption i nstitutional i nnovation and institutional protection, sound improvement style normal system. Plenary session, building a socialist culture in Chi na, e nha nci ng national cultural soft power, must adhere to the orientati ti on of advanced Socialist culture, adh

22、ere to the development of Socialist culture with Chinese characteristics, adhere to the people-centred work-orie nted, further deepening reform of culture. o improve the cultural management system, establish and impr r ove the modern market system and building modern public cult ural service system,

23、 improve the level of culture ope ning. Plenary session, achieving development results more equitable benefit of all people, we must speed up reform of social programs and solve the issues of concern to the people the most direct and rea a l interest, a a nd better meet 第 1 页，共 11 页- - - - - - -精选学习

24、资料 - - - - - - - - - rapid deve lopme nt of the market economy environme 18 session to be hel d in Beijing from November 9, nt to expl 2013 t pl ore publi c servants t o 12t h. 35 years ago blewduty consumpti the t hird on monetizati on reform has provided a good foundation. The plenary session of t

25、he reform and openi ng up i n the spri ri ng breesocialization of rear servi ze, cha nged, affect tce work he w orld; thas been la oda y, 35 yeunche d, and rapi d progre ars later, in t he eyes of the ss in some pl aces a nation and the worlnd departme d expect, agai nts, duty consumption monetiza i

26、 n to reform mark Chi na, ushe tion of carrier a nd a e red in t he 18 session. ppr oach to manageme nt has XI Ge neral S cretary pointebee n resolve d. Thir d out that Chinas reform had, in re acent years, explori ng the monetizati s entere d a crucial period and the ti e of the pr on of duty consu

27、mption ha Sham Shui Po Di strict, must be s made some progress, have gai base d on greater politined some experi ence and ca cal courage a nd wisdom, l ose n provi no time de reference to the compre he nsive reform of the system of publi in deepeni ng reform in im portant fiel ds. Dares t o cra ck a

28、 hard nut, c serva nts duty dares to question tconsum tpt ion further. Impl he Rapids, whiementing a ch dares t o break t n honest ca nteen, sta k t he barrier of i deas, ndar and dare t dize official e ntertaini t o benefit cure barriers. ng manageme Deepeninint; enhancing t he telecommuni ng refor

29、m and openi ng up is on schecation ex dule t pe nse manag t o achieve iement; elimi nstituti onal nation of County travel and safeguards of the moderately wellcountryside subsi dies; research village official-off. Under the five in one the General lays capitalizati on ma out of socialist mnagement o

30、f corporate spe oder nization requirementndi ng, a nd so on. Finally, gr s, 18 session of the deoup .cisi on w as a five in one and the im m provement of overall scheme of reform, wil e il politil promote an integrated and coordinated economic, , political, cultural, social and ecological l civiliza

31、tion construction of the five reforms and the partys construction i n the area of institutional reform. . The five in one programme is to achi eve a comprehensive reform of institutional guara ra ntees for objectives of build a well-off society, the smooth progress of the construction of a well-off

32、society and reform the objectives pr ogramme. One, holding time and place importance on November 9, 2013 to the 18 se ssion of the 12th Beijing since 1978, 35, have been 7 plenary se ssion, each time on major issue s of political and economic life of the country y has made important de ployment. In

33、accordance with PRC political practice, often at every session of the CPC Central Committee in a plenary sessi on was held immediately after the partys Congress, on the theme personnel, discussing election Centrals top leaders, such as the el l ection of the Standing Committee of the cal Bureau, thr

34、ough the CentralCommittee members, decisions, such as members of the Ce nntral Military Commission. The second plenary se ssion, is held i n two sessi ons before the ge ge neral ele le ction, mainly to discuss a new State personnel issues. But by t t he third4、中餐零点服务的基本环节一般包括哪几个方面？5、简述餐饮业未来的发展趋势？四、论

35、述题（ 10 分，2 选 1）1、举例说明餐饮菜单定价的三大策略。2、结合案例论述餐饮服务质量的内容及企业该如何提高服务质量？五、案例分析（ 10 分， 2 选 1）1、案例一：热闹的婚宴一天， 上海某饭店的宴会厅内正在举办一个大型的婚宴。席间气氛热烈， 参与者不停地走动、敬酒、说笑，向新人祝贺,整个大厅充满了喜庆的气氛。宴会在热烈进行， 一位服务员手托一盆刚出锅的热汤向主桌走去。刚到桌旁停住， 新郎突然从座位上站起准备向别人敬酒，一下子撞到了服务员的身上。 服务员出于职业本能和潜意识的支配， 将汤盆向自己身上拉来， 高温的热汤泼到了他的胳膊 上。顿时，他感到剧痛钻心，但他却强忍疼痛，不哼一声

36、，脸上仍带着微笑，并 向新郎道歉。 婚宴还在进行， 这为服务员继续忙着为客人们上酒上菜，直到大家一一离席为止。 当新人向接待婚宴的服务员道谢时菜发现，这位服务员的手臂上烫起了几十个水泡。 大家问他为什么被烫的时候不说？服务员回答，如果被烫时表现出反常神情，便会影响婚宴喜庆的气氛。新郎和新娘听后，异常感动，半天都说不出话来。结合所学的员工素质、管理方法、质量控制等理论分析一下该案例。2、案例二：华东沿海某城的一家餐馆里正一派忙碌气氛。但坐在餐厅正中央一张小方桌前的几位宾客却闷闷不乐。 这一切被服务人员小王看在眼里，她估计可能是客人对刚刚递过去的帐单有意见。小王微笑着对客人走去，亲切地问道：“ 先

37、生，需要我做些什么吗？”客人见状说出了不愉快地原因， 他们原估计今天地就餐价格约在 200 元上下，可帐单上却写着503，他们不明白是什么原因？小王认真地听完后，先安慰客人让他们别着急， 接着再到帐台上去查询。 原来问题是出在大盘醋溜黄鱼上，菜单上写明每50 克 22 元，而客人误以为一盘菜22 元，那条黄鱼实际上重 750 克，计价 330 元。如果你是小王，你该如何做？对餐厅管理提出你的意见。plenary session, each sessi on of the Central Committee of national i nstitutions a nd personnel pro

38、blems have been arranged, you can concentrate on national developme nt and reforms. Previous plenary session is often branded with a central leading collective, often by looking at the third plenum of the i nit iative to found the current central leadershi p collective governance characteristics. Fr

39、om the analysis of the process of economic reform in Chi na, plenary sessi on, 12 session, 14, 16 ple nary session have programmatic meaning, respectively, marking the four stages of Chinas economic reform, and that the start-up phase of reform, reform, construction phase and perfecting the Socialis

40、t market economy framework stage of socialist market economy. Previous plenary session topics proposed to the third plenary sessi on of taking class str uggle as the key link, shifted to socialist modernization; 12 session marked the change from rural to urban, established with publi名师归纳总结 ownershi

41、p as the Foundation of a planne d commodity economy; 13 session at a time when both the old and the new system change, governance and rectify the economic order; 14 . Fair and efficient and authoritative Socialist judicial system, safeguard the peoples interests. Legal authority to uphol d the Const

42、itution, deepening the reform of administrative law edhere tnforcement, ensure that the right to exercise judicial ure, apower i ndepe e ndently and impartially according to law the prosecution, perfecting the running mechanism of judicial al power, improve the system of judicial protection of human

43、 rights. Plenary session, Affairs the right to a dher e to the system, and let the people authority to let the power run in the Sun, is shut up in a cage of the system power poli cy. Deci ci sion Science, implementation should be constructed strequitable ong, supervise the running of pow speeerful s

44、ystem, improve the system of punishi ng and preventing corrupti on, promoting political integrity, and strive to achieve 第 2 页，共 11 页cadres honest and Government integrity, clean politics. To form a scientific aonal me nd effective coore cha nisms for the 2 ction and mecha a nisms to strengthen anti-corruption institutional innovation and institutional protection, sound improvement style normal system. Plenary se