旅游顾问岗位说明书.docx

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1、旅游顾问职位描述文件旅游顾问职位描述文件职位识别信息职位识别信息职位名称Travel Consultant所属部门Contact Center职位编号所在城市工作地点Contact Center出差要求无偶尔经常常驻版本号V1.0生效日期工作网络关系工作网络关系直接上级职位Lead Travel Consultant,Operations汇报职位直接下级职位人员管理权限薪酬无建议权 决定权直接下级人数绩效无 建议权 决定权直接管辖团队配备无 建议权 决定权业务指导职位Sr.VP,Contact Center;General Managers of other departments对职位产生影

2、响的外部机构受到职位影响的外部机构任职资格任职资格教育程度Post-secondary专业方向travel,aviation,hospitality or business orsocial science related subjects工作经验Min.1/2 year or above inCustomer Care or CallCentre Operationexperience行业经验培训经历管理技能专业技能provide quality sales andservices to customer通用技能 Communication职位目的与职责职位目的与职责职位目的（存在的理由，限

3、制和目标）To responsible to provide quality sales and services to CTII potential customerand members to support efficient operations of the contact center as well asvarious business lines of the company as a whole.职责范围(名称、定义、该职责所要达到的结果/目标)责任级别（全部/部分/协助）衡量标准(数量、质量)编号：时间：2021 年 x 月 x 日书山有路勤为径，学海无涯苦作舟书山有路勤为

4、径，学海无涯苦作舟页码：第2页 共2页第 2 页 共 2 页业务类OperationallevelTo responsible to handle inbound calls,e-mails or fax in regarding to the sales orinquires of HOTEL,AIRTICKETS orPACKAGES.To meet the individual Key PerformanceIndicators(KPI)and constantly improveservice qualitiesTo handle any customers complaints.To feedback any process issues or customerdissatisfaction to team leaders or QualityAssurance Section.To handle any follow up request or bookingswith internal department,airlines or partnerhotels.AllKPIsforsalesandcustomerserviceInternal customersatisfactionExternalcustomersatisfactionStaff attrition