Unit 1民航服务英语讲课讲稿.ppt

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1、Unit1民航服务英语Unit1AskingforInformationandBuyingTicketsLesson1TelephoneCallforInformationLesson1TelephoneCallforInformationTaskListenandwritedownthewordsyouhear.1、_2、_3、_4、_5、_inquiryofficeonscheduleduetobescheduledtodotakeoffLesson1TelephoneCallforInformationLesson1TelephoneCallforInformationTaskListe

2、nandfillinthemissingwords.1.IsthistheQingdaoAirport_?2.Whois_?3._wecandoforyou,Mr.Denny?4.Itis_toarriveat9:25pm.5._badweatherconditions,thisflightwillnotarrive_.6.Theflighthasnotyet_fromKunming.InquiryOffice?callingAnythingscheduledDuetotheonscheduletakenoffWordsStudy:WordsStudy:Lesson1TelephoneCall

3、forInformationLesson1TelephoneCallforInformationTask5Translation.1、_2、_3、_4、_5、_请问是青岛机场的问讯处吗？Denny先生，有什么需要帮忙的吗？（该航班）预计今天晚上9:25分抵达。由于天气原因，本次航班将不能按时抵达。航班还没有从昆明起飞。Differences between face-to-face communication Differences between face-to-face communication and communication on phoneand communication on

4、 phoneFace-to-face communication Communication on phone Whoareyou?Iam.Whoisthat?Whoiscalling?Thisis.Lesson1TelephoneCallforInformationLesson1TelephoneCallforInformationDialogue:Task2Listentothetapeandcompletethedialogue.TelephoneCallforInformation（电话问讯）（电话问讯）A:Hello!B:Hello,isthisthe_?A:Yes,whois_?B

5、:Denny_.A:_wecandoforyou,Mr.Denny?B:Canyoutellmethe_ofCZ3460fromKunming?A:Certainly.Itis_toarriveat9:25pm.However,_badweatherconditions,thisflightwillnotarrive_.Theflighthasnotyet_fromKunming.Wouldyouplease_againat9:00pmfor_information?(Thisflightwillbedelayedfortwohours.Thatistosay,itwilllandat11:2

6、5pm.)InquiryOffice?callingcallingAnythingarrivaltimescheduledduetotheonscheduletakenoffcallfurtherDialogue:Dialogue:Lesson1TelephoneCallforInformationLesson1TelephoneCallforInformation请问是青岛机场的问讯处吗？请问是青岛机场的问讯处吗？（该航班）预计今天晚上（该航班）预计今天晚上9:25分抵达。分抵达。1.Is this the Qingdao Airport Inquiry Office?2.It is sch

7、eduled to arrive at 9:25 pm.3.Is it a direct flight?这是直达航班吗？这是直达航班吗？Lesson1TelephoneCallforInformationLesson1TelephoneCallforInformation由于天气原因，由于天气原因，（1）本次航班不能按时抵达。）本次航班不能按时抵达。（2）本次航班延误。）本次航班延误。Due to the bed weather,(1)the flight will not arrive on schedule.(2)the flight has been delayed.Lesson1Tel

8、ephoneCallforInformationLesson1TelephoneCallforInformationpractice1.有什么需要帮忙的吗？Anything we can do for you?2.请问是流亭机场问讯处吗？Is this the Liu Ting Airport inquiry office？3.由于天气原因，本次航班不能按时到达。Due to the bed weather,the flight will not arrive on schedule.Lesson1TelephoneCallforInformationLesson1TelephoneCallf

9、orInformationpractice4.请您告诉我CZ1001航班的到达时间吗？Can you tell me the arrival time of FlightCZ1001?5.请您稍后再来电好吗？Would you please call again for further information？Lesson2BookingTicketsLesson2BookingTicketsTaskLpetitionkmpitin n.竞赛2.bookticketsv.订票3.availableveilbladj.可得到的、可利用的4.preferprif:v.较喜欢,宁可5.firstcl

10、assn.头等舱6.economyi(:)knmin.节约,经济7.economyclassn.经济舱8.businessclassn.商务舱WordsStudy:WordsStudy:Lesson2BookingTicketsLesson2BookingTicketsTaskPleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.竞赛2.订票3.可得到的、可利用的4.较喜欢,宁可5.头等舱6.经济舱7.商务舱8.办理登机手续competitionbookticketsavailablepr

11、eferfirstclasseconomyclassWordsStudy:WordsStudy:businessclasscheckinLesson2BookingTicketsLesson2BookingTicketsTaskListenandwritedownthewordsyouhear.1、_2、_3、_4、_5、_6、_preferfirstclassavailableeconomyclassbookticketscheckinWordsStudy:WordsStudy:Lesson2BookingTicketsLesson2BookingTicketsTaskListenandfi

12、llinthemissingwords.1、WearegoingtoBeijingfora_onthe10thofSeptember.2、Iwantto_twentyticketstoBeijing.3、Bothflightshaveseats_forSeptember10th.4、Id_themorningone.5、Firstclassor_class?6、Pleasebeattheairport2hoursbeforeyourflighttimefor_.competitionbookavailableprefereconomycheck-inWordsStudy:WordsStudy:

13、Lesson2BookingTicketsLesson2BookingTicketsDialogue:Task2Listenandtrytocompletethedialogue:BookingTickets（订票）（订票）A:Goodmorning._Ihelpyou?B:Yes,please.WearegoingtoBeijingfora_onthe10thofSeptember.Iwantto_twentyticketstoBeijing.A:Justa_,sir.Letmecheck.Oh,yes.WehavetwoflightstoBeijing,at8oclockinthemorn

14、ingand4oclockintheafternoon.Bothflightshaveseats_forSeptember10th.B:Id_themorningone.A:Firstclassor_class?B:_WhendoesitarriveatBeijing?A:11:00am.Pleasebeattheairport_beforeyourflighttimeforcheck-in.B:Thankyou.A:Youre_.Haveagood_.MaycompetitionbookminuteavailableprefereconomyEconomyclass2hourswelcome

15、flightDialogue:Dialogue:Lesson2BookingTicketsLesson2BookingTicketsA:Good morning.May I help you?B:Yes,please.We are going to Beijing for a competition on the 10th of September.I want to book twenty tickets to Beijing.A:Just a minute,sir.Let me check.Oh,yes.We have two flights to Beijing,at 8 oclock

16、in the morning and 4 oclock in the afternoon.Both flights have seats available for September 10th.Lesson2BookingTicketsLesson2BookingTicketsB:Id prefer the morning one.A:First class or economy class?B:Economy class.When does it arrive at Beijing?A:11:00 am.Please be at the airport 2 hours before you

17、r flight time for check-in.B:Thank you.A:Youre welcome.Have a good flight.1.我想订两张去上海的机票。我想订两张去上海的机票。2.先生，请您稍等，我查一下。先生，请您稍等，我查一下。I want to book 2 tickets to Shanghai.Just a minute,sir.Let me check.Lesson2BookingTicketsLesson2BookingTickets3.我们有两班去大连的飞机，一班是早上的我们有两班去大连的飞机，一班是早上的8:00；一班是下午一班是下午3:00。We h

18、ave two flights to Dalian,at 8 oclock in the morning and 3 oclock in the afternoon.4.我可以预定这个航班的一个商务座位吗？我可以预定这个航班的一个商务座位吗？Can I make a business class reservation for this flight？Lesson2BookingTicketsLesson2BookingTickets5.祝您旅途愉快。祝您旅途愉快。Have a nice trip.We hope you enjoy your flight.Lesson3IssuingTick

19、etsLesson3IssuingTicketsTaskListenandrepeatthefollowingwords.1.issueisju:v.发出，发行2.issueticketsv.出票3.urgent:ddntadj.紧急的，急迫的4.fillin=filloutv.填写5.contactkntktv.联系6.singleticketn.单程票7.returnticketn.往返票WordsStudy:WordsStudy:Lesson3IssuingTicketsLesson3IssuingTicketsTaskPleaserememberthenewwordsasquickly

20、asyoucan!ThenwritedowntheChineseforeachword.1.出票出票2.紧急的紧急的3.填写填写4.联系联系5.单程票单程票6.往返票往返票issueticketsurgentfillincontactsingleticketreturnticketWordsStudy:WordsStudy:Lesson3IssuingTicketsLesson3IssuingTicketsTaskListenandwritedownthewordsyouhear.1._2._3._4._5._urgentcontactissuefillinsingleticketWordsS

21、tudy:WordsStudy:Lesson3IssuingTicketsLesson3IssuingTicketsTaskListenandfillinthemissingwords.1.ImgoingtoBeijingon_business.2.Idliketoknowtomorrows_flightforBeijing.3.Wouldyou_thisform,please?4.Excuseme,doyouwant_or_ticket?5.Haveagood_!urgentscheduledfillinsinglereturntriptripWordsStudy:WordsStudy:Le

22、sson1TelephoneCallforInformationLesson1TelephoneCallforInformationTask5Translation.1、_2、_3、_4、_5、_我要去北京办一次很紧急的事务。我想了解一下明天去北京的航班。请您填写这张（购票）单。请问您需要单程票还是往返票？祝您旅途愉快。Lesson3IssuingTicketsLesson3IssuingTicketsDialogue:Task2Listenandtrytocompletethedialogue:IssuingTicketsA:Goodmorning,Sir.B:Morning.Imgoing

23、toBeijingon_.IdliketoknowtomorrowsscheduledflightforBeijing.A:Wehave_flightsforBeijingtomorrow,CZ3151,leavingat_inthemorningandCA1304leavingat_intheevening.B:CZ3151,please.A:OK.Wouldyou_thisform,please?Yourname,_number,route,date,_telephonenumberandsoon.B:Hereyouare.Howmuchisit?A:Excuseme,doyouwant_

24、or_ticket?B:_ticket,please.A:RMB_.Yes,good-bye.Haveagood_!urgentbusinesstwo8:006:20pleasefillinpassportcontactingsinglereturnSingle1380tripDialogue:Dialogue:Lesson3IssuingTicketsLesson3IssuingTicketsA:Good morning,Sir.B:Morning.Im going to Beijing on urgent business.Id like to know tomorrows schedul

25、ed flight for Beijing.A:We have 2 flights for Beijing tomorrow,CZ3151,(leaving)at 8:00 in the morning and CA1304(leaving)at 6:20 in the evening.B:CZ3151,please.Dialogue:Dialogue:A:OK.Would you fill in this form,please?Your name,passport number,route,date,contacting telephone number and so on.B:Here

26、you are.How much is it?A:Excuse me,do you want single or return ticket?B:Single ticket,please.A:RMB 1308.Yes,good-bye.Have a good trip!Lesson3IssuingTicketsLesson3IssuingTicketsLesson3IssuingTicketsLesson3IssuingTickets直达航班直达航班定期航班定期航班3.airportinquiryoffice机场问讯处机场问讯处5.makeareservation6.takeoff/depar

27、tPractice:Practice:1.directflight2.scheduledflight单程票单程票4.singleticket预订预订起飞起飞Lesson3IssuingTicketsLesson3IssuingTickets7.ChinaEasternAirlines8.dueto9.returnticket10.fillin11.economyclass12.firstclassPractice:Practice:中国东方航空公司中国东方航空公司归因于归因于往返票往返票填写填写经济舱经济舱头等舱头等舱Lesson3IssuingTicketsLesson3IssuingTic

28、kets1.直达航班2.定期航班3.机场问询处4.单程票5.预定6.起飞/出发directflightscheduledflightairportinquiryofficesingleticketmakeareservationtakeoff/departPractice:Practice:Lesson3IssuingTicketsLesson3IssuingTickets7.中国东方航空公司8.归因于9.往返票10.填写11.经济舱12.头等舱ChinaEasternAirlinesduetoreturnticketfillineconomyclassfirstclassPractice:P

29、ractice:Due to the bad weather,the flight will not arrive on schedule.我可以预定这个航班的两个经济舱座位吗我可以预定这个航班的两个经济舱座位吗？由于天气原因，本次航班不能按由于天气原因，本次航班不能按时时抵达抵达.Could I make two economy class reservations for this flight？Lesson3IssuingTicketsLesson3IssuingTicketsId like to change the Qingdao-Beijing reservation and re

30、serve a seat to Tianjin.请在飞机起飞前两小时到达机场办理登机请在飞机起飞前两小时到达机场办理登机手续。手续。我想将青我想将青岛岛到北京的到北京的订订票改成青票改成青岛岛到天津的到天津的订订票。票。Please be at the airport 2 hours before your flight time for check in.Lesson3IssuingTicketsLesson3IssuingTicketsI would like to apologize for the inconvenience caused by this delay.Can I hel

31、p you?/What can I do for you?/Anything I can do for you?航班延航班延误误(给给您您)带带来的不便我来的不便我们们深感抱歉。深感抱歉。有什么需要帮忙的有什么需要帮忙的吗吗？Lesson3IssuingTicketsLesson3IssuingTickets我我们们每周二和周四都有航班每周二和周四都有航班飞飞往武往武汉汉。The flight will go via Jinan,and the whole trip/flight will be 2 hours.We have scheduled flights to Wuhan every

32、Tuesday and Thursday。本次航班本次航班经经停停济济南，南，总总航程需要航程需要2小小时时。Lesson3IssuingTicketsLesson3IssuingTickets您想您想购买购买普通普通舱舱机票机票还还是是头头等等舱舱机票？机票？Have a nice trip.Would you like an economy ticket or the first-class ticket?祝您旅途愉快。祝您旅途愉快。Lesson3IssuingTicketsLesson3IssuingTicketsWe wish you a good trip.1.How old are

33、 you?Guilin University of Aerospace Technology,Laibin Campus.Im.2.Which school are you in?Lesson3IssuingTicketsLesson3IssuingTickets3.What calss/grade are you in?Im in Class.,Grade.4.Yes,I want to drink some cold water/eat some fruit.Lesson3IssuingTicketsLesson3IssuingTickets5.What did you have for

34、lunch?I had.Lesson3IssuingTicketsLesson3IssuingTicketsLesson4ChangingtheReservationTaskListenandrepeatthefollowingwords.1.reservationrezveinn.预定2.changethereservationv.更改订座3.ChinaEasternAirlinesn.中国东方航空公司4.AirChinan.中国国际航空公司5.ChinaNationalAviationCorp n.中国航空公司1.ppt6.ChinaSouthernAirlinesn.中国南方航空公司7.

35、ChinaUnitedAirlinesn.中国联合航空公司8.ChinaNorthwestAirlinesn.中国西北航空公司9.ChinaSouthwestAirlinesn.中国西南航空公司10.HongKongDragonn.港龙航空公司11.ChinaAirlinesn.中华航空公司12.departdip:tv.离开、出发、放弃WordsStudy:WordsStudy:Lesson4ChangingtheReservationTaskPleaserememberthenewwordsasqucklyasyoucan!ThenwritedowntheChineseforeachwor

36、d.1.changethereservation_2.ChinaEasternAirlines_3.AirChina_4.ChinaNationalAviationCorp_5.ChinaSouthernAirlines_6.depart_更改预定更改预定中国东方航空公司中国东方航空公司中国国际航空公司中国国际航空公司中国航空公司中国航空公司中国南方航空公司中国南方航空公司离开离开TaskListenandwritedownthewordsyouhear.1._2._3._4._5._Lesson4ChangingtheReservationreservationChinaEasternAir

37、lineschangethereservationdepartChinaSouthernAirlinesLesson4ChangingtheReservationTaskListenandfillinthemissingwords.1._.May I help you?2.Id like to_.3.Ive _on your flight on the 10th of September.4.Which flight would you like to_?5.Flight CA930 _ at 3 in the afternoon on the11th.ChinaEasternAirlines

38、changemyreservationmadeareservationchangetodepartingTask5Readandtrytotranslatetheabovesentences.1、_2、_3、_4、_5、_中国东方航空公司，有什么可以帮到您？我想更改订座。我已经订好了9月10日的机票。您想改乘哪个航班？CA930航班于11日下午3点起飞。Lesson4ChangingtheReservationLesson4ChangingtheReservation Changing the Reservation A:？B:Yes,Id like .Ive on your flight o

39、n the 10th of September.The flight is 8:30 in the morning,and the flight number is CA918 from Shanghai to Beijing.ChinaEasternAirlines.MayIhelpyoutochangemyreservationmadeareservationDialogue:Dialogue:Task2listenandtrytocompletethedialogue.Task2listenandtrytocompletethedialogue.Lesson4ChangingtheRes

40、ervationDialogue:Changing the Reservation A:Which flight would you like to?B:Flight CA930 _ at 3 in the afternoon on the11th.A:.Ill check Yes,you may have a on Flight CA930.changetodepartingJustamomentseatDialogue:Dialogue:Practice:Practice:1.Completethefollowingdialogues.Lesson4ChangingtheReservati

41、onDialogue1A:_（中国国际航空公（中国国际航空公司，愿为您服务。）司，愿为您服务。）B:IwanttobooktwoticketstoXian.A:_（稍等一会，（稍等一会，我给您查一下。）我给您查一下。）（您什么时候出发？）（您什么时候出发？）AirChina.MayihelpyouJustamoment,letmecheckWhenwillyoudepart?Practice:Practice:Lesson4ChangingtheReservationB:Idliketotakeaflighttomorrowmorning.A:Willaflightat10:15beallri

42、ght?B:Thatwillbefine.A:_?（头等舱还（头等舱还是经济舱）？是经济舱）？B:Economyclass,please.FirstclassoreconomyclassPractice:Practice:Lesson4ChangingtheReservationDialogue1A:Hello,thisisChinaEasternAirlinesBookingOffice._（能为（能为您做点什么？）您做点什么？）B:Yes,Iwanttobook_（一张往（一张往返票。）返票。）A:_Mayihelpyou?Wouldyoutellmewhenwillyoudepartan

43、dreturn？（能告诉我您出发和返回的时间吗？）（能告诉我您出发和返回的时间吗？）areturnticketPractice:Practice:Lesson4ChangingtheReservationB:IwillgoonFeb.18andreturnonFeb.24.A:_（您（您想订哪个座位等级的机票？）想订哪个座位等级的机票？）B:Economyclass.A:Whatsyournameandtelephonenumber?B:_（李华，电话号码是（李华，电话号码是56414523。）。）Whichclasswouldyouwanttobook?LiHua,mytelephonenu

44、mberis56414523scheduleddeparturetimescheduledarrivaltimeLesson1TelephoneCallforInformationLesson1TelephoneCallforInformationWordsStudy:WordsStudy:原定出发时间原定出发时间原定抵达时间原定抵达时间Lesson1TelephoneCallforInformationLesson1TelephoneCallforInformationdueto:dueto:duetoairtrafficcontrol.duetothelatearrivalofjoinin

45、gpassengers.由于空中管制由于空中管制由于等待旅客登机由于等待旅客登机We are sorry to inform you that the flight has been delayed,duetothebedweathercondition.由于天气原因由于天气原因City Where Visa Is Issued在哪个城市得到在哪个城市得到签签证证Date Issued(Day/Mo/Yr)得到得到签证签证的日期的日期(日日/月月/年年)CorpLesson4ChangingtheReservationLesson4ChangingtheReservationWordsStudy:WordsStudy:Corporation(公司公司)Lesson4ChangingtheReservationLesson4ChangingtheReservationWordsStudy:WordsStudy:LimitedCompany有限的有限的公司公司有限公司有限公司1.XXXCompanyLimited4.XXXCOLtd.（较少）（较少）3.XXXCO,LTD2.XXXCo.,Ltd.（常用）（常用）结束语结束语谢谢大家聆听！谢谢大家聆听！62