知识型员工工作幸福感、工作生活质量与工作绩效的关系研究.docx

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1、分类号 UDC： 密级 : 学校代号： 11845 学号： 2111208049 广东工业大学硕士学位论文 (管理学硕士 ） 知识型员工工作幸福感、工作生活质量与工 作绩效的关系研究 张浩 指导教师姓名、职称 ： 魏新教授 _ 学科 (专业 )或领域名称： 企业管理 _ 学生所属学院： 管理学院 _ 论文答辩日期 ： 二 0 五年五月二十一日 _S1! A Dissertation Submitted to GuangdongUniversity of Technology for the Degree of Master (Master of Management Science) The

2、relationship Study on the Work Happiness, Quality of Work life and Job Performance of Knowledge workers Candidate:Zhang Hao Supervisor: Prof. Wei Xin May 2015 School of Management Guangdong University of Technology Guangzhou, Guangdong, P. R. China, 510006 摘要 知识型员工作为当今企业组织的核心力量在发挥着重要的作用。知识型员工 越来越重视主

3、观心理方面的需要，幸福感作为影响主观心理需要的重要因素，越 来越影响知识型员工的职业选择。因此，提高员工工作幸福感成为企业的关注焦 点之一。本研究的目的在于，通过前人的研宄的，探索员工工作绩效的前因变量。 希望进行实证研究寻求提升员工工作绩效的路径。 本文运用了文献研 宄和问卷调查以及数据分析等方法进行研宄。通过文献研 宄收集及研宄相关文献为本研究的假设和研宄模型构建提供资料积累。通过问卷 调查了解企业的员工工作绩效的现状、工作生活质量情况及工作幸福感的信息。 通过相关分析和因子分析以及描述性分析、回归分析等数据分析技术，从而探索 探索工作幸福感、工作生活质量与员工工作绩效的关系。 本研宄主要

4、包含三个方面的内容 :第一，通过文献研宄与分析 ,为本文提出来 了的研宄模型和假设。第二，通过总结前人的研宄成果结合本文研究的实际情况 选取了适合本文的量表，并通过对量表进行信度效度分析 ,形成正式问卷。第三， 研宄工作幸福感、工作生活质量对员工工作绩效影响的内在机理。通过运用统计 软件 SPSS19. 0对多家企业采集的数据进行定量研究，进行相关分析研宄探讨工 作幸福感的工作价值、发展前景、人际关系、福利待遇、环境驾驭、自主性、自 我接受七个维度、工作价值观的工作任务、组织环境、社会与心理三个维度与员 工工作绩效的任务绩效、工作奉献奉献、人际促进三个维度的关系，运用回归分 析方法揭示三个变量

5、及其细化维度的因果关系，从而研宄通过改善工作幸福感、 为员工创造良好的工作生活质量来提升员工工作绩效的 管理措施。通过上述研宄 可以得出以下结论 :工作幸福感与员工工作绩效存在显著相关，工作幸福感围的 薪酬福利、发展前景等对员工工作绩效的任务绩效、工作奉献、人际促进存在显 著的正向影响 ； 工作幸福感对工作生活质量具有显著影响作用；工作生活质量对 员工工作绩效存在显著影响作用，工作生活质量的细化维度对员工工作绩效存在 显著影响；工作生活质量在工作幸福感对员工工作绩效的影响过程中起部分中介 作用。 关键词：工作幸福感；工作生活质量；工作绩效；部分中介作用 Abstract Knowledge w

6、orkers as the core strength of the current enterprise organization and plays an important role in enterprise organization. Knowledge workers need more attention and subjective psychological aspects of well-being, Happiness as animportant integral aspect of this .Becoming more and more knowledge wori

7、cers career choice. Therefore, improving the focus of one employee happiness business. The purpose of this study is that previous research by exploring antecedents employee job performance. I hope empirical research seeking to enhance employee job performance paA. In this paper, the method of litera

8、ture review and survey research and data analysis. Provide for the accumulation of building materials and the research model by assuming that the collection and study of literature research literature-based research. Situation questionnaires collected by the companys employees work performance, work

9、ing conditions and the quality of work life happiness information. Throui factor analysis and correlation analysis and descriptive analysis, regression analysis of data analysis techniques to explore the exploratory work happiness, quality of woik life and employee job performance relationship. This

10、 study mainly includes three aspects: fiist, through literature research and analysis, this paper studies the model came and assumptions. Second, by summarizing the results of previous studies of the actual situation of this research paper selected for scale, and through the Scale reliability and va

11、lidity analysis, a formal questionnaire. Third, the study of happiness, quality of work life for employees aflFected by the internal mechanism of job performance. SPSS 19.0 statistical software for data acquisition of enterprises through the use of quantitative research, correlation analysis study w

12、as to investigate the value of the work of well-being woric, prospects, relationships, benefits, environmental control, autonomy, self-acceptance seven dimensions work values, tasks, organizational environment, social and psychological three dimensions and job performance of task performance, devoti

13、on and dedication to work, promote interpersonal relations in three dimensions, using regression analysis revealed three variables and detailed dimensions causality, which work by improving the well-being research, to create a good quality of work life for employees to enhance staff performance mana

14、gement measures. Through these studies can draw the following conclusions: first, work and well-being of employees job perfonnance significantly related to work happiness around the pay and benefits, the development prospects for job performance task performance, job dedication, promote interpersona

15、l existence signiiBcant positive impact. Second, the work on the quality of work life happiness has a significant influence. Third, the quality of work life for staff significantly influence performance significantly affect the quality of life dimensions refined presence employee job performance. Fo

16、urth, the quality of work life plays some intermediary role in influencing the work of well-being in the process of employee job performance Keywords: work happiness, quality of work life, job performance, and some intermediary role 目录 m . i Abstract . II g M . Ill Content*., . VI M-M it . l l.i研宄背景

17、 . l 1.2研究的理论意义和现实意义 . 3 1.3研究方法 . 4 1.4研究内容及思路 . 4 第二章文献综述 . 7 2.1工作绩效 . 7 2.1.1工作绩效的定义 . 7 2丄 2工作绩效的国内外研宄 . 9 2.1.3工作绩效的影响因素 . 11 2.2工作幸福感 . 13 2.2.1工作幸福感的定义 . 13 2.2.2工作幸福感的影响因素 . 15 2.2.3工作幸福感的国内外研宄 . 19 2.3工作生活质量 . 21 2.3.1工作生活质量的定义 . 21 2.3.2工作生活质量的结构维度 . 25 2.4知识型员工的定义 . 27 2.5相关文献述评 . 28 第三章

18、研究模型构建 . 29 3.1模型构建 . 29 3.2研究假设 . 31 第四章研究设计 . 33 4.1预试问卷编制 . 33 4.2研宄对象与调查方法 . 34 4.3数据处理与分析方法 . 34 4.4预测试信度分析 . 35 4.4.1预测试及量表的信度检验 . 35 4.4.2预试样本 . 36 4.4_3预测试 . 37 4.5探索性因素分析与验证性因子分析 . 40 4.5.1调查测试过程 . 40 4.5.2结果分析 . 40 4.6工作幸福感验证性因子分析 . 43 4.6.1研宄方法 . 43 4.6.2研究结果 . 43 4.7 45 第五章数据分析与假设检验 . 46

19、 5.1样本描述性统计分析 . 46 5.2问卷的信度分析 . 47 5.3问卷的效度分析 . 49 5.4相关分析 . 56 5.4.1工作幸福感与工作绩效的相关分析 . 56 5.4.2工作幸福感与工作生活质量之间的相关分析 . 57 5.4.3工作生活质量与工作绩效的相关分析 . 58 5.5 回归分析 . 58 5.5.1工作幸福感及其各维度对工作绩效的回归分析 . 58 5.5.2工作幸福感与工作生活质量的回归分析 . 59 5.5.3工作生活质量与工作绩效的回归分析 . 60 5.5.4工作生活质量的中介作用检验 . 60 5.6主要研究结论 . 64 第六章研宄结果讨论 . 65

20、 6.1研宄结果 . 65 6.2研宄结果讨论 . 65 6.2.1工作幸福感对工作绩效的影响 . 65 6.2.2工作幸福感对工作生活质量的影响 . 66 6.2.3工作生活质量对员工工作绩效的影响 . 66 6.2.4工作生活质量的中介作用 . 66 6.3对人力资源管理实践的启示 . 66 6.4本章小结 . 68 . 69 . 71 攻读硕士学位期间取得的研宄成果 . 76 学位论文独创性声明 . 77 WL tf . 78 附录 :调査问卷 . 79 Contents Abstract (Chinese) . .1 Abstract . II Contents (Chinese) .

21、 Ill Content . VI Chapter 1 Introduction . 1 1.1 The research background. . . I 1.2 Theoretical study and practical significance. . 2 1.3 Research methods . 4 1A Research content and technology roadmap . . 4 Chapter 2 Literature review . 6 2.1 Job Performance . 6 2.1.1 Definition of job performance

22、. 6 2.1.2 Domestic and international research oob performance . 8 2.1.3 Factors Affecting Job Performance . 10 2.2Work Happiness . 12 2.2.1 definition of work happiness . 12 2.2.2 Factors working Happiness . 14 2.2.4 Domestic and international research of Work Happiness . 18 2.3Quality of Work Life

23、. 21 2.3.1 Definition of quality of work life . . 21 23.2Structural dimensions of quality of work life . 24 2.4Definition of knowledge workers . 26 Chapter 3 Construction of research model . 29 3.1 Model construction . 29 3.2Research hypothesis . 31 Chapter 4 Study design . 33 4.1 The pretest questi

24、onnaire . 33 4.2 Research object and method . 34 4.3 Data processing and analysis method . 34 4.4 The reliability analysis of pretest . 35 4.4.1 Pre test and scale reliability lest . 35 4.2.2 Sample. 36 4.4.3 Exploratory factor analysis . 37 4.5 The foimal investigation and exploratory factor analys

25、is . 40 4.5.1 Investigation and test process . 40 4.5.2 The results of analysis . 40 4.6 Test model of job happiness . . . 43 4.6.1 Research methods . 43 4.6.2 The results of the study . . . 43 4.7 The summary of this chapter*. . 45 Chapter 5 Data analysis and hypothesis testing . 46 5.1 Descriptive

26、 statistical analysis of samples . 46 5.2 Reliability Analysis Questionnaire . 47 5.3 Validity of the questionnaire analysis . 49 5.4 Correlation analysis . 56 5.4.1 Correlation analysisof Work happiness and job perfonnance . 56 5.4.2Correlation analysis ofWork happiness and quality of work life . 5

27、7 5.43Correlation analysis ofQuality of work life and job performance . 58 5.5 Regression analysis . 58 5.5.1 Regression analysis ofWork happiness& its dimensions&job performance58 5.5.2 Regression analysisWork Happiness and Quality of Working Life . 59 5.5.3Regression analysis Quality of work life

28、and job performance . 60 5.5.4 Mediating Role test of the quality of work life . 60 5.6The main conclusion of the study . 64 Chapter 6 The results discussed . 65 6.1 Results . 65 6.2The results discussed . 65 6*.2.1 Affect of work happiness on job performance . 65 6.2.2Affect of work happiness on qu

29、alityo f w o r k l i f e66 6.2.3 Affect of the quality of work life on job performance . 66 6.2.4Mediating Role of Quality of Working Life . . 66 6.3Implications for management practices . 66 6.4Summary . 69 conclusion . 70 References . 72 RELEVANT.PAPERS.PUBLICATIONS . 76 ORIGINAL TATEMENT . 77 ACKNOWLEDGEMENT . 78 APPENDIX:QUESIONNAIRE . 79 第一章绪论 1.1研宄背景 在管理实践中人们发现，员工工作绩效高的企业，员工会发自内心地认同企 业恪守的价值观和社会观，并愿意主动地、全身心地在这个企业发挥自己的最