国际联号酒店前厅客房营销礼宾财务运营管理资料 Formatted GW4 Rapid Response Training Outline.docx

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1、GuestWreRapid Response Training OutlineOverviewWhat is Rapid Response?Benefits of Rapid Response?Training Objectives for this moduleWhat is in this for you?Review of Incident CodesRequest EntryTrainer Demonstration of Logging a Requesto WOW -This really is faster than writing it downLogging a Reques

2、t (Critical Need to Know)o Guest vs Associateo Room lookup oPMS look-upo Linking to a guest profileo Linking to a groupo Selecting the incident code Quick Keyword Search Top 10 buttonIs it a problem or requesto Priority of a request (resolution time)o Adding noteso Assigning the requesto Manual vers

3、us auto dispatcho Saving the requestAttendee follows along logging a requestQ&AAdditional Tips and Tricks (Nice to Know):o Copying a requesto Multiple requests for same guesto Viewing prior issues for a guesto Can*t find the codeo Opgn issu。for th。room or Duplicatg rgqugstGuestWare Training Outline1

4、NOTESDCC ConfidentialGuestWreRapid Response Training Outlineo Print buttono Associate reporting for a guestWork Shop Exerciseso Exercises shown on overheadReview with Class (Q&A)Using the Dispatch MonitorWOW - Which is faster? Searching paper logs or using the Dispatch Monitor?What is Dispatch Monit

5、or for?Overview of Dispatch Monitor and functionso New callsElapse timeAuto-dispatch statusNotesOpening incidento Dispatched calls Viewing statuso Sorting and window sizingo RemindersHow to manually dispatch a new requestHow to manually close a requestHow to add details while closing a requestConver

6、ting a request to a work orderAdditional Topics with Auto-dispatchingChecking status of a Auto dispatch requestResending a request No response from Runner TroubleshootingNOTESGuestWare Training OutlineDCC ConfidentialGuestWreRapid Response Training OutlineNOTESFollow alongDispatching a requestClosing a requestAdding details while closingConverting a call to a work orderQ&AOther nice to know topicso Third Status Option on Call MonitorWork Shop Exercises (See overhead)Optional thingso Filtering request monitorQuizDCC ConfidentialGuestWare Training Outline