2022年宾馆酒店餐饮部管理制度 .pdf
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1、宾馆酒店餐饮部管理制度一、餐饮部会议制度(1)餐饮部会议由餐饮部总监主持;(2)餐饮部总监在每日晨会之的,进行餐饮部会议,指示并下达晨会内容;(3)餐饮部会议由各分部经理、厨师长、及餐饮部秘书参加;(4)各分部经理及厨师长向餐饮部总监汇报头一天的工作情况;(5)会议内容由餐饮部秘书作记录;(6)会议内容记录经餐饮部秘书整理,餐饮部总监审批,并签发,抄送。并发送至各分部。(7)餐饮部会议时间由餐饮部总监制定;二、餐饮部员工培训制度(1)餐饮部有严格员工培训计划(2)新员工上岗前必须经过专业培训(3)餐饮部培训员在新员工进店给新员工培训,并做培训记录,对所有参加培训的新员工在培训结束时进行考核,考
2、核过关的员工才可上岗;(4)餐饮部培训员每月必须给各分部员工培训四堂课,在平时的操作中发现的问题及服务的规范性须在每月的培训中指出并改正,提高服务质量;(5)餐饮部培训员须向餐饮部经理负责,每月向餐饮部经理汇报培训内容及培训所达效果,并邀请餐饮部经理参加和督促;(6)每月月底餐饮培训员工制定培训计划,报餐饮部经理批示,上交人力资源部。三、餐饮部服务质量检查制度(1)为加强服务规范及服务质量,餐饮部各分部都设立文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5
3、X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1
4、V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5
5、X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1
6、V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5
7、X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1
8、V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5
9、X8 HF3N2F6M9G6 ZV6H1V8B6N6服务质量检查制度,并建立服务质量检查表;(2)各分部经理,要示当班领班每日检查,员工服务质量,并填写服务质量检查表;(3)餐饮部每日各分部经理在值日时去检查各分部服务规范和服务质量,并填写值日日志;(4)每日各分部服务质量检查表及分部经理值日日志须交至餐饮部经理审阅;(5)餐饮部经理每日须对各分部进行巡视,及时发现问题于次日早会上通报,并制定整顿措施。四、餐饮部考核制度(1)餐饮部为提升服务质量,建立良性竞争机制,餐饮部经理经制定各分部经理,领班及员工考核;(2)餐饮部经理给各分部考核,各分部经理对领班考核,领班给员工考核;(3)对考核突出或
10、考核差的各分部经理、领班、员工必文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码
11、:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6
12、M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码
13、:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6
14、M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码
15、:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6
16、M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6作出奖励和批评、指正,如仍不能做工作,须建立淘汰制度;(4)所有考核表须当事人签名,如有不服可逐层上诉;五、餐厅纪律制度(1)须做到无迟到、早退(2)上级下达的任务应及时完成(3)对布置的任务应先服从后投诉(4)对客服务应按规范、高质量完成(5)严禁“打猫”现象(6)操作时须做到“三轻”以上如有员工触犯按员工手则处罚。六、餐厅
17、交接班制度(1)建立交接班本(2)当班领班须把今日的事情交待清楚(3)接班领班应先看交班本、后上岗(4)每日当班员文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编
18、码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F
19、6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编
20、码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F
21、6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编
22、码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F
23、6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6工必须看交班本并执行七、餐饮部卫生管理制度1、餐厅计划卫生(1)各餐厅经理每月须制定月卫生计划及周卫生计划;(2)月卫生计划及周卫生计划须上交餐饮部经理审阅;(3)餐饮部经理对各分部进行抽查卫生计划的完成率。2、餐厅日常卫生要求(1)地面须清洁光
24、亮(2)台布整洁、口布鞋、小毛巾无污点(3)餐具须全部消毒,玻璃器具无指印(4)落台整齐、干净、餐具归类有序,食用具分开(5)各类角线无尘(6)餐椅、沙发无污迹(7)玻璃转盘干净无油迹、水迹、手印(8)吧台电话、收银牌、电脑键盘要干净文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F
25、6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编码:CQ3J5N7R5X8 HF3N2F6M9G6 ZV6H1V8B6N6文档编
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