2022年年终工作总结：店长年终工作总结 .pdf

《2022年年终工作总结：店长年终工作总结 .pdf》由会员分享，可在线阅读，更多相关《2022年年终工作总结：店长年终工作总结 .pdf（8页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、年终工作总结：店长年终工作总结年超市工作报告总经办：年年岁岁花相似，岁岁年年人不同。充满机遇与挑战的年已经过去，回首往事，年通过上级领导的帮助和指导，加之全部二十多名同志的注重合作及公司各部门的协调努力，在汗水和智慧的投入中，各方面得以新的发展，全年商场工作的顺利开展和管理水平的提高，得益于以总经办各位领导的正确决策和各级基层员工的共同努力，明年要提高商场总体业绩及商场综合管理水平，发挥各级干部、员工优势，加强“与狼共舞”的竞争优势，争取使我商场的销售得到公司认知，在即将走过的迎来新的一年的日子里，看到公司蒸蒸日上的成绩，祝贺公司在一年里取得的成就与辉煌，不论是雅柏百货的整改，还是新型业态的形

2、成，无一不在业界取得了较大的反响，盘点，有得有失，有关于公司竞争战略上的问题;关于以顾客服务为导向方面的问题;关于企业品牌价值认可的问题;关于顾客忠诚度管理方面的问题;还有居安思危、进军零售速度、整合零售营销传播方面的问题，更有岌岌可危的人力资源管理方面的问题，我经历了从无到有、从小到大的过程。可随着经济的发展和形势的变化，零售市场到处生根发芽，面对这种局面，我深知要完成角色转换，必须抓紧学习，从实际出发，加强调查研究，探求解决错综复杂问题的途径。一年多来，在公司总经办正确指导下，我先后组织了雅柏商场及彭田专管员以上干部的学习、调查活动。通过这些调查，了解了我市流通领域现状及我们商场目前所处的

3、实际情况，梳理了在新形势下推进商场建设的新思路；对潜在的危机有了更清楚的认识，增强了风险意识，为规避和化解危机，提供了有益的帮助，今年本着“巩固优势，稳步发展”的原则，总结如下：一、盘点工作a、加强雅柏超市的人力资源、商品缺断货追踪、商场财物管理。b、完成对雅柏超市的全面整改工作，配合店长做好整改前的商品盘点工作、员工思想工作、财物清查工作;整改中的财物交接工作、商品退货内拨工作、人员加班安排等;整改后的各项交接工作。c、协助代店长严建平完成对雅柏生活馆的系列整改问题及其它运营工作。d：完成对雅柏生活馆的交接及彭田商场的固定资产、人员情况、资金情况的交接手续等。e、完成对彭田商场人员、固定资产

4、、商场资金等一系列的盘点交接工作。f、对彭田商场竞争店的调研及附近消费情况的评估，在尽量做到差异化经营的情况下，避免商品同质化条件的价格竞争，对彭田商场滞销商品进行清退、缩短商品线长度，新型商品品种的引进等。文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN

5、6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码

6、:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2

7、HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8

8、ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档

9、编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K

10、2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9g、配合公司组织的专管员以上干部的培训考核活动。二、存在

11、的问题公司问题：我商场在公司领导下，全年01-12 月合计销售：rmb,全年平均每天客单价：rmb，平均每天来客数：位，商场业绩的影响主要来自于以下几个方面：a:今年 4 月份后惠购生鲜超市开业，客单价、来客数相对减少，由于受周边零售业态的影响及资源分化较为严重，特别是在商品同质化的条件下，同种商品的价格往往高于竞争店，一线商品更为严重，另外，受天气影响，入冬以来气温相对往年有所偏高，季节性商品不能达到理想中的销售业绩，购买力严重不足，因彭田村的主要消费来自于打工阶层，顾客往往在购买来都货比三家、精挑细选，对于高单价商品的需求相对减少。b：场外促销活动全无，在商品没有竞争力的同时，应加大对乡村

12、店的场外促销活动，特别是每月上、下旬，这对于提高商场来客数、客单价起到了较大的推动作用，起到了立竿见影的效果。大型促销活动每次都是一昧地特价促销活动，老生常谈，缺乏预见性和可行性。有的甚至只是形式性化，如：国庆、圣诞、元旦等重大节日促销都没有达到一定的效果，对于日益竞争的零售业没有起到攻城掠地的效果。c：11 月至元月份是食品销售旺季时期，顾客需求量大，而畅销商品、特价促销商品经常出现断档，有的畅销商品甚至断档一文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5

13、D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3

14、G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T

15、7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1

16、A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10

17、K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T

18、6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:C

19、G1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9到两个星期，畅销品牌到货速度慢，周转率低，严重影响商场业绩。d：新品引进速度较慢，开发新品力度有限，旧品淘汰率低，违背了“华联超市商品都是新的”这一经营理念。e：自营商品返修高，一旦商品发生质量问题，维修期内又不能按时到达商场，导致顾客怨声载道，一方面只能更换新品给顾客，另一方面商场还要承担商品死货的责任，严重影响华联超市业绩及对外信誉度。f：顾客因商品质量引起的投诉率和抱怨普遍，如：小家电商品因质量问题维修时间过长引起的投诉较为严重，大大影响

20、了顾客购买的回头率。g：人员流失率过高，员工入职时间一到两月或者半年时间对柜台业务知识相对熟悉后出现辞职或自动离职，对商场的损失较大，一支稳定、高效的团队是商场参与竞争的根基，而今年，公司员工的离职率触目惊心，损失难以估算，公司应建立健全具有公开化的具有市场竞争力的薪酬体系，规划因人制宜的职业发展生涯以及营造相互尊重、有较强企业归属感的文化氛围。商场问题：a：商场在防损、防盗意识上还需严格把关，员工对公司的理念认识较为模糊，防盗意识较弱，专管员干部工作没有一定的计划性和工作目标，对商品的季节性管理不强，对商品及促销商品的库存观念全无，量感陈列不能实现，怕库存引起的退货难。文档编码:CG1A5D

21、7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G

22、1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7

23、Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A

24、5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K

25、3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6

26、T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG

27、1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9b：商场环境及现场管理强度还需加强，主管及员工的沟通、指导以及专管员干部的考核力度不够，员工的纪律观念强化有待升级，对商品的缺断货追踪不能坚持，只存在三分钟热度，时有时无，不能做到商品的断缺货要常抓不懈的观念进行追踪。c：商场对公司目标的宣传和理解程度不够，鼓动员工工作的积极性方面灵活

28、程度还要进一步提高，员工在经营理念上未树立起一定的目的，商场的各项培训工作未贯彻到实际工作中去，认知率较低，特别是一些服务理念上只落实在口头上，与实际操作行动程度上还有较大的差距，惰性化的工作态度较为严重，特别是收银员的岗位技能不能完全按标准完成，三唱服务时有时无不能体现在长期工作的行动中去。个人问题：a：一年多来尽管在做好本人本职工作的前提下，但仍存在众多不足之处，一是理论钻研不够，不能将公司所有理念传达给全体员工，过去的一年，是零售竞争形式变化莫测的一年，明年也是，后年更是，面对形式，是商场需要做出快速反应的一年，但对我来说，熟悉环境及各项业务流程是最迫不急待的，应付日常事务多，卖场实践操

29、作经验少，致使某些工作顾头不顾尾，不能完全将公司理念转化为实际行动和实践经验，工作时时限于被动之中，虽然对周边环培及竞争店作过调研，但仍然不能转化为竞争中的各项优势，各种理念的深度和强度还需加强和贯彻。文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6

30、T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG

31、1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB1

32、0K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6

33、T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:

34、CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 H

35、B10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9b：工作创新力度差，事业的发展需要创新，但由于顾虑到调整带来对

36、商场业绩的影响，求稳怕乱的心里不能克服，以致于创新的路子迈的不大。c：对商场团队的建设上一般号召性多，过细的思想工作较少，过于相信人性化管理的观点，相信全体干部的自我约束，工作不全面、不细致。d：工作纪律不严，经常将上级安排的工作忘记，袒护纵容自己及员工，由于本人性格原因，惰性化较为严重，时常工作效率不高，对员工及干部纵容性大，通过对企业制度及结合其它企业的管理，得知纵容是企业管理的大忌，人最不可缺的气度气容，但企业不是，将人情关系赋于企业管理之中是一底蕴，也是最大的伤害，纵容别人的同时，也是纵容自己，使得管理在纵容中失去威严，公司在纵容中失去生机，拿人性化管理作为纵容的托辞是要不得的，没有责

37、任与权力的管理是荒唐的，在新的一年中，希望公司能够相信我做到公司的管理靠的是制度而不是人情。针对以上问题，明年主要完善以下工作：a：提升自己的各项业务素质，严格要求自己，做到正人先正己，以提高自己的工作效率及成果为根本，以强化服务质量、提升总体业绩为己任，以树立良好形象为牵引，在坚持行为影响、示范引路的前提下激发全体员工工作热情，加强对值班长、管理员制度的落实与执行，强化现场管理力度，处理好顾客的投诉与抱怨，把握好顾客的退换货制度，尽量让顾客高兴而来、满意而归。文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J

38、3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1

39、K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D

40、7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G

41、1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7

42、Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A

43、5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K

44、3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9b：努力提升全体员工士气，用多种方式激励员工。c：坚持对商品缺断货的追踪，努力提升商品陈列艺术，做到主力商品的位置，体现较强的季节性陈列、关联性陈列等。d：大力规范防损员运作流程及制度，加强全员防损理念。e：强化领导班子对优秀员工的培养和指导、考核，以及对专管员干部的考核力度，配合采供部对商品的各项管理及断缺货的追踪。f：认真落实卖场环境、卫生，让员工养成良好的习惯，积极配合公司开展各项现场管理

45、节日促销活动，提升商场业绩。g：加强员工顾客大出血意识，把服务看成企业文化的外在表现和综合竞争力的体现。记得诗人徐志摩有一首诗叫沙扬娜拉，其中有一句“最是那一低头的温柔，恰似一朵水莲花，不胜凉风的娇羞”。我们的服务应该达到诗人那种细腻入微的观察力境界，或许那是非常理想的境界，实现起来很难，但我和我的同事们将不断努力，向着这个目标一步步迈进，完善服务体系、全程跟踪服务，全面进行客户渗透。总之，我会系统地学习了零售业概论、仓储式连锁超市管理概论、顾客消费心理学与销售技巧等基础知识,如饥似渴地吸收新型的零售业的知识,力图尽快融合到角色中去，面对一点点成绩,我并不满足。我会认真分析商品结构及市场需求,

46、及时调整商品结构并合理控制库存,避免积压资金。因彭田店属于乡村店，供货商多时为一两件商品上货较慢,在一定程度上影响销售。为了使彭田店稳步发展,使文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3

47、G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T

48、7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1

49、A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10

50、K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T6T7Y1K9文档编码:CG1A5D7X7K2 HB10K3G1J3B8 ZN6T