外贸公司年培训计划.doc

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1、序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record1经营理念与目标Operation principle and target1石荣全体职员展厅2013-2-222目标实施管理办法Management method for target implementation2喻军全体职员展厅2013-2-223高效执行力Efficient Executive ability 1喻军全体职员展厅2013-

2、2-224时间管理Time management1喻军全体职员展厅2013-2-2258S管理8S management2喻军全体职员展厅2013-2-126健奥人身体语言规范Body language standard of Genial Staff1喻军全体职员展厅2013-2-227ISO13485：2003基础知识Basic knowledge of ISO13485：20031喻军全体职员展厅2013-2-238质量手册Quality Manual3喻军全体职员展厅2013-2-239团队协作Teamwork2喻军全体职员展厅2013-2-2310卓越服务用语Excellent se

3、rvice terms1喻军全体职员展厅2013-2-23序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record11展厅/吧台管理规定Mangement regulations of showroon/counter1喻军业务/客服/文控展厅2013-2-2312经营智慧Operational wisdom2石荣部门经理以上展厅2013-2-2413公司培训制度Company training sy

4、stem2石荣部门主管培训讲师展厅2013-2-2414口才与演讲Eloquence and Lecture2石荣部门经理培训讲师展厅2013-2-2415客户接待流程Customer receptionist procedure2喻军业务客服生产开发质管司机展厅2013-2-2416生产设备操作规范Operation standard of production equipment1刘宇锋生产展厅/车间2013-2-1217车间管理制度Management system of workshop1喻军生产展厅/车间2013-2-1218进料制程最终检验规范Standard of materia

5、l feeding/processing/final inspection2刘宇锋质管展厅2013-2-2519宿舍管理规定 Dormitory management regulations1喻军生产部员工展厅2013-2-1220程序文件program file4喻军全体职员展厅2013-3-621表单运用Usage of form2喻军全体职员展厅2013-3-6序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Trai

6、ning record22商务礼仪Business Etiquette2喻军业务客服行政人事展厅2013-3-623电子物料基础知识1周伟其开发质管工厂会议室2013-2-1224优秀员工评选规范Selection standard of top performer1喻军生产质管开发工厂会议室2013-3-1325办公设备操作规范Operational standard of office equipment1喻军业务/文职展厅2013-3-1326公司VI手册Company VI manual1石荣设计/业务/客服展厅2013-3-1327仓库管理Warehouse management1石

7、荣财务/仓管公司会议室2013-3-1328财务制度及相关法律法规Financial regulations and related laws and regulation1石荣财务会议室2013-3-2029采购谈判技巧Negotiation skill of purchase1石荣采购会议室2013-3-2030最新电子技术Latest electronic technique2石荣开发质管会议室2013-3-2031业务流程Business procedure2喻军业务客服展厅2013-3-27序号Serial NO.培训主题或课程名称Course title课时Period讲师Lect

8、urer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record32成功客服successful customer service2石静霞业务客服展厅2013-3-2733电话使用规范Standard of Phone call1喻军业务客服文职展厅2013-3-2734客户拜访礼仪Etiquette of customer visit1罗花业务客服展厅2013-3-2735客户异议处理Handle of customer objection1罗花业务客服展厅2013-3-2736业务管理制度Busi

9、ness management system1喻军业务/客服展厅2013-3-3037健奥行为规范Genial behavioral norms2喻军全体职员展厅2013-3-3138资金/现金/费用管理 Management of fund/cash/expenses1喻军全体职员展厅2013-3-3139人力资源开发HR development2石荣部门主管会议室2013-3-3140营销知识与技巧Marketing and skill2石荣业务/客服展厅2013-4-341业务洽谈系统System of business negotiation4石荣业务客服展厅2013-4-342绿色植

10、物养护规范Maintenance Standard of green plants1喻军业务文职展厅2013-4-10序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record43公司网站管理规定Management regulations of Company website1刘伟业务客服展厅2013-4-1044产品质量法Product quality inspection1石荣业务/客服/仓库/生

11、产质管工厂会议室2013-4-3045出厂产品管理规定Management regulation of product manufactured1喻军业务/仓库质管展厅2013-4-3046顾客财产管理规定Management regulation of customer property1喻军业务开发质管展厅2013-4-3047物流管理方法Logistics management method1石荣仓库会议室2013-4-3048医疗急救手册First aid manual1刘效忠全体职员展厅2013-5-3149安全紧急预案Safety and emergency plan1喻军全体职员

12、展厅2013-5-3150消防安全知识灭火器使用管理规定Fire safety knowledge and Usage and management regulation of extinguisher1喻军全体职员展厅2013-2-12序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record51恒温槽操作规程Constant slot operation procedures1叶俊强生产部员工车间2

13、013-3-2652热压机操作规程Thermal-pressing machine operation procedures1叶俊强生产部员工车间2013-3-2653浸锡炉操作规程Soak tin stove operation procedures1安永建生产部员工车间2013-3-2654流水线操作规程Line operation procedures1安永建生产部员工车间2013-3-2655血压计模拟测试仪操作规程Sphygmomanometer simulation tester operation procedures1安永建生产部员工车间2013-3-2656安全生产劳动卫生,

14、 1喻军生产展厅/车间2013-3-26序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Training object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record57产品机理、使用方法、产品保养、注意事项、故障排除、基本指标（按说明书内容）Products mechanisms, using methods, products maintenance, matters need attention, fault clearance and trouble shoot

15、ing, basic standard(according the contents of the manual)2石荣业务/客服/仓库质管展厅2013-5-3158医疗器械监督管理条例医疗器械分类规则医疗器械经营企业监督管理办法医疗器械生产监督管理办法医疗器械生产质量管理规范 Control and supervision methods for 1石荣全体职员展厅每半年一次59产品知识与操作Product knowledge and operation2石荣业务客服展厅每月初周六序号Serial NO.培训主题或课程名称Course title课时Period讲师Lecturer受训者Tr

16、aining object安排地点Training place计划时间Schedule实际时间（持续培训记录）Training record60QC七大手法7 QC tools2刘宇锋质管生产采购工厂会议室每季度初第一周周六61健康管理Health management2刘效忠业务客服展厅每月初周五下午62外贸业务技能提升Marketing skill consolidation and promotion training2罗花国际业务部会议室每月初周五下午63公司管理制度Enterprise management system2石荣新进员工会议室新职员入职时64岗位说明书Job position description1喻军新进换岗会议室新进或换岗时65保密规范Confidentiality standard1石荣新进员工会议室新职员入职时66车间新进员工培训Training for workshop new staff4喻军工厂新进员工工厂会议室新职员入职时67国际贸易基础知识Basic knowledge of foreign trade2罗花国际业务部会议室新职员入职时