国际商务谈判 International Business Negotiation 课件 7 Etiquette.ppt

《国际商务谈判 International Business Negotiation 课件 7 Etiquette.ppt》由会员分享，可在线阅读，更多相关《国际商务谈判 International Business Negotiation 课件 7 Etiquette.ppt（29页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、0 0 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 The Essentials of EtiquetteThe Essentials of EtiquetteThe Essentials of EtiquetteThe Essentials of Etiquette1 1 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms ar

2、e members.All rights reserved.WPO012137 Business Etiquette“You never get a second chance to make a good first impression.”2 2 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 The Importance of Buffing up EtiquetteMakes a favorable impres

3、sion and portrays a positive image.Reveals social skills and demonstrates respect to clients and superiors.Builds self confidence in personal and professional interaction.Avoids embarrassing moments.Essential to professional success.3 3 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG

4、 firms are members.All rights reserved.WPO012137 Dining Etiquette Basics4 4 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 Getting StartedArrive 5-10 minutes early and wait for your host.Dont arrive too early.Stand-up and greet others

5、as they arrive.Introduce yourself to other guests.If dining,follow the host to the table.5 5 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 Silverware What to use?Start furthest from the plate and work in.Silverware at the top of the p

6、late is for dessert or appsMaking a b&d with your hands=bread plate&drinksSoiled silverware?Subtly request new from serverSilverware dropped?Do not pick it up.Leave it and ask the server for a replacement.Rest used utensils on plate,not tablecloth.6 6 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of

7、 which all KPMG firms are members.All rights reserved.WPO012137 7 7 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 Without spouse8 8 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.

8、WPO012137 With spouse9 9 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 10 10 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 11 11 2005 KPMG LLP.KPMG LLP is a Swiss coope

9、rative of which all KPMG firms are members.All rights reserved.WPO012137 8.Teaspoon 9.Teaspoon 10.Soup spoon 11.Cocktail fork 12.Water glass 13.Red-wine glass 14.White-wine glass 15.Coffee cup and saucer*1.Napkin 2.Salad fork 3.Dinner fork 4.Dessert fork 5.Bread-and-butter plate,with spreader 6.Dinn

10、er plate 7.Dinner knife 12 12 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 13 13 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 14 14 2005 KPMG LLP.KPMG LLP is a Swiss

11、cooperative of which all KPMG firms are members.All rights reserved.WPO012137 15 15 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 NapkinsWhat is the first thing you should do upon being seated at a meal?Place napkin in your lap immedi

12、ately upon being seated.If you rise from the table mid-meal,where should you place your napkin?On your chair to indicate you will return.What should you do with your napkin at the end of the meal?Only return your napkin to the table when the meal is completely finished and you are leaving the table.

13、Fold loosely and place on the left side of the plate.16 16 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 OrderingFollow the lead of the host when ordering.DrinksMain menuDessertAsk your server if you have menu questions.Be price sensi

14、tive.Order food that is easy to eat.Foods to avoid:spicy,messy or finger foods.No doggy bags for business meals.17 17 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 Eating GuidelinesBegin eating after everyone has been served and the h

15、ost or head of the table picks up utensils and begins.To indicate that you do not wish to have your plate removed Rest fork on left side and knife on right side of plate at an angle.To indicate your plate may be cleared,rest utensils at a 10 and 4 oclock angle.Pass food counterclockwise from the hea

16、d of the table to the right.Food should be passed to the person requesting it initially.Others should not take food while it is being passed to the requestor.Salt and Pepper are“married”and should be passed together by the middle not the top of the shakers.18 18 2005 KPMG LLP.KPMG LLP is a Swiss coo

17、perative of which all KPMG firms are members.All rights reserved.WPO012137 Eating Guidelines(continued)Cut larger bites before eating.Bread break in half,then into bite sized pieces,individually butter each piece then eat.Bread,fingers,or utensils should not be used to move or scoop additional food

18、onto your utensil.Soup shouldnt be tipped or picked-up to eat.The basicschew with your mouth closed.If asked a question,finish chewing before answering.19 19 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 Additional Dining TipsDispose

19、of gum prior to sitting down.Blot lipstick on tissue or napkin before eating.Purses dont belong on the table.Dont apply makeup or comb hair at the table.Excuse yourself to freshen up in the restroom.Elbows do not belong on the table during a meal.20 20 2005 KPMG LLP.KPMG LLP is a Swiss cooperative o

20、f which all KPMG firms are members.All rights reserved.WPO012137 Business Etiquette BasicsDerived from military origins vs.social chivalry.Based on hierarchy and respect.Treat men and women in the same manner,versus the roots of social etiquette.Distinction is based upon position or authority versus

21、 gender.21 21 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 Professional ConductIntroductionsAlways stand for introductions.The name of the person with the highest rank,or the person of honor should be spoken first.The name of the per

22、son being introduced is spoken last.The person of lesser importance is introduced to the person of greater importance.Example:“Mr.Or Mrs.Greater Authority,Id like to introduce Mr.Or Ms.Lesser Authority”or “President Bush,Id like you to meet JXUFE Associate.”22 22 2005 KPMG LLP.KPMG LLP is a Swiss co

23、operative of which all KPMG firms are members.All rights reserved.WPO012137 Handshake/NametagAlways stand to shake someones hand.A firm,confident handshake with the entire hand is best.Avoid a limp or iron hand grip.Always make eye contact when shaking hands.If at a social or cocktail event,hold you

24、r drink in the left hand to keep your right hand free and dry.Nametags should be worn high on the right so they are in a natural line of sight when shaking hands.23 23 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 Networking/Small Tal

25、kApproach small groups(2-3 people),introduce yourself and join in the current conversation.Remember names and repeat them in conversation.If you forget someones name,simply ask them to repeat it.Purpose of small talk at an event is to find something in common and create a bond.It should not be usele

26、ss chatter.Asking questions is the best way to communicate.Being observant and asking questions is more memorable than being witty or inappropriate.Be sensitive to and avoid topics such as politics and religion.24 24 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.A

27、ll rights reserved.WPO012137 Telephone Etiquette1.Be aware of your voice.2.Do not chew gum,eat,drink,smoke,read,type or hold side conversations.3.Always ask before putting someone on hold.4.When leaving your phone number,it should take you as long to say it as it would someone to write it down.25 25

28、 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 5.When leaving a voicemail,mention why you are calling or the answer to the question theyve left on your voicemail.6.Pleasant,up-to-date greeting on voicemail.7.Ask before using speaker p

29、hone.8.Return calls by the end of the day,or within 24 hours.9.Mobile phones should always be turned off for events.10.When leaving a message,always include your phone number.26 26 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 Netique

30、tte1.Your image on e-mail is as important as your image on the phone or in person.2.Employers can and do monitor e-mail&internet activity.3.Respond within 48 hours.4.If it is important,leave a phone message as well.27 27 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are membe

31、rs.All rights reserved.WPO012137 5.Always proofread and spell check.6.Watch your tone,as many things can be misunderstood.7.Include a subject,salutation and closing like a memo.8.Do not use web jargon.28 28 2005 KPMG LLP.KPMG LLP is a Swiss cooperative of which all KPMG firms are members.All rights reserved.WPO012137 “You never get a second chance to make a good first impression.”