英语写作---投诉信教学内容.ppt

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1、英语写作-投诉信1.对服务不满；对服务不满；对对.进行投诉进行投诉1)expressmydissatisfaction/disappointmentabout2)makeacomplaintabout2.在网上订购在网上订购两本英文畅销书两本英文畅销书ordertwobest-sellingEnglishnovelsonyourwebsite3.本应在本应在3天前到货天前到货(deliver,reachThebooksshouldhavereachedmethreedaysago.shouldhavebeendeliveredtome5.至今未收到至今未收到Ihaventreceivedthe

2、booksuptonow.6.给某人带来不便给某人带来不便(给某人造成麻烦给某人造成麻烦)bringmuchinconveniencetosbcausesb.trouble=causetroubleforsb7.取消订单取消订单Canceltheorder8.退钱退钱;退货；换货退货；换货haveonesmoneybackreturnmoneytosbreturngoods,exchange,change.for,replace.forsb解决方案：解决方案：)I hope that you either return my money or deliver a new set of book

3、s to me.2.)I would appreciate it if you would change it for a new one in a bigger size.3.)We will appreciate your willingness to make up for the loss.9.希望尽快解决问题希望尽快解决问题I would appreciate it if you could give me an immediate answer to solve the problem.范文欣赏：范文欣赏：Dear Sirs,Im one of your customers fro

4、m China.I am writing this letter to complain about your poor service.I ordered two best-selling English novels on your website two weeks ago.The book should have reached me three days ago.But I havent received the books up to now.I planned to have finished reading the two novels these days.Your late

5、 delivery upsets and spoils my reading program.I regret to tell you that what I am to do now is to cancel the order and get my money back.I would appreciate it if you could give me an immediate answer to solve the problem.Dear Sirs,Im one of your customers from China.Im writing to express a complain

6、t about your service.I bought 2 popular English books on your website the other day,which should have been delivered 3 days ago.I have been waiting for 3 days but they dont appear now.Im really in need of them because I like reading and my English is poor.I have already made detailed arrangements fo

7、r reading them while you just break it.In my opinion,your late delivery causes much inconvenience and you should make an apology to me and deliver the books as soon as possible.Im looking forward to you early reply!假假设设你是李你是李华华。上个星期某。上个星期某网店网店商商品品促促销销时时，你，你订购订购了一件了一件T恤。恤。打开打开包裹包裹，你，你发现发现T恤恤尺尺码给码给你你发

8、错发错了，了，并且也并且也不是你要的不是你要的颜颜色色。这这种种颜颜色色你穿着你穿着显显老老。请给该网店客服写邮。请给该网店客服写邮件投诉。件投诉。1.介绍购物情况介绍购物情况2.反映存在问题反映存在问题3.表达不表达不满满并提出解决方案（并提出解决方案（换换或退或退）ImLiHua.Imwritingtocomplainaboutyourservice.IorderedaT-shirtfromyouronlineshoplastweek.WhenIopenedtheparcel,IwasdisappointedtodiscoverthattheT-shirtyousentmewasinthe

9、wrongsizeaswellasinthewrongcolor.Whatsworse,whenItriedontheT-shirt，InoticedthatIlookedoldinthiscolor.Itisabargain,butthatdoesntmeanIshouldreceivesuchbadservice.Iwanttochangeitforablueoneinabiggersize.(Iwouldliketoreturnitandgetmymoneyback.)一家网店一家网店促销促销订购订购T恤恤打开包裹打开包裹发错尺码发错尺码发错颜色发错颜色显老显老对服务不满对服务不满退退T

10、恤恤,退钱退钱anonlineshop,ashopontheInternetonsaleorderaT-shirtopentheparcelinthewrongsize/notmysizeinthewrongcolorlookoldbenotsatisfied/contentwiththebadservicereturntheT-shirt,havemoneyback换货换货退货退货网上购物网上购物购物地点购物地点支付方式支付方式exchange,change.for,replace.forsbreturngoods,haveonesmoneybackshoponline,ordergoods

11、,parcelstore,onlineshop,departmentstoreincash,bycheck,bycreditcard2.反映存在问题反映存在问题1).ThemomentIopenedtheparcel,Ifoundtherewasaproblemwith.2).WhenIopenedtheparcel,IwasdisappointedtofindthattheT-shirt.3).Iopenedtheparcel,onlytofindthattheT-shirt.此课件下载可自行编辑修改，仅供参考！此课件下载可自行编辑修改，仅供参考！感谢您的支持，我们努力做得更好！谢谢感谢您的支持，我们努力做得更好！谢谢