7月1380国开电大本科《商务英语3》期末考试试题及答案.docx

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1、7月1380国开电大本科商务英语3期末考试试题及答案2020年7月1380国开电大本科商务英语3期末考试试题及答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。1.Good morning._ Madam? Good morning!I need a check to send to my publisher in New York. A.What can I do for you， B.What do you want to buy， C.Why do you come here， 答案A 2._ Thank you.I must s

2、ay I have a great staff. A.Id like you to meet Joe Stevens.Hes our sales team head.The Sales Department has more than 50 employees. B.Please allow me to introduce my colleague to you.She is the Purchasing Manager. C.Its a pleasure to meet you， Ben.So youre the one responsible for those outstanding s

3、ales figures Ive seen. 答案C 3.What can I do for you， Madam? _ A.Youd better remit500yuanincashtomys on in Beijing University. B.Idliketoremit500yuanin cash to my son in Beijing University. C.Id rather remit500yuanincashtomys on in Beijing University. 答案B 4.What about the commission? _ A.Its a general

4、 practice everywhere else. B.Of course， Id give you our lowest quotation. C.Im afraid you have to tell me how large your order is going to be. 答案C 5.And could you give me your signature here? _ A.Oh，I dont have my signature with me today. B.Sorry?Im afraid I didnt quite catch that. C.What do you thi

5、nk of my handwriting? 答案B 二、词汇语法(每小题2分，共30分) 6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的正确选项，井将答案序号写在答题纸上。6.Whether you leave town for a day or for a week， having something fun you_will excite you and stimulate energy. A.have been looking forward to B.will look forward to C.are going to look forward to 答案A 7.T

6、he majority of your body is_water.If you dont hydrate， youre going to feel tired. A.made up of B.made of C.made from 答案B 8.They use the money to buy the materials they need to make their product，_they then sell. A.what B.that C.which 答案C 9.There is the Planning Department一Chow Fung is_that. A.on a c

7、harge of B.in charge of C.under charge of 答案B 10.Online banking developed in the late1990s and grew more popular over the years since it can make ones financial life much_to manage. A.be easy B.easier C.easy 答案B 11.Mr.Tanaka has subscribed an_English language magazine from the United States. A.on B.

8、to C.at 答案B 12.In a soft sell approach， the salesperson tries to build trust with consumers by recommending a product and letting the consumers_their own decisions. A.make B.to make C.making 答案A 13.Ideally a negotiation should be a win-win situation so both you and your customer will probably have t

9、o_on some points. A.give in B.give out C.give over 答案A 14.Telephone selling may use the salespeoples time of“on the road”more_,but a face-to-face meeting is more effective. A.promotion ally B.progressively C.productively 答案C 15.I think a bus stop advertisement is a very wise choice to_our products.

10、A.launch B.promote C.campaign 答案B 16.You see， with the rapid economic growth nowadays in China， the logistics industry _greatly. A.has extracted B.is to explode C.is expanding 答案C 17.We work closely_every large airline like Air China， Air France and American Airlines. A.with B.to C.in 答案A 18.You can

11、 apply for an A US key， which means you can_online with us and update your details online. A.transfer B.transact C.transport 答案B 19.Id like 75 units by the end of the month.Could I get an_before placing an order? A.e-commerce B.evaluation C.estimate 答案C 20.I usually get a commission of about 6%for t

12、he imports.Its a general_everywhere else. A.progress B.pretense C.practice 答案C 三、阅读理解(每小题4分，共40分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage l Being an effective manager means knowing when to use the right management style.Some styles， for instance， are more people-oriented， while others

13、 tend to focus on a project or product.The management style you select will depend on your people skills and knowledge， available resources(like time and money) ， desired results， and， of course， the task before you.The common management styles can be summarized into three categories.The participato

14、ry style is the first of its kind.Here， it is critical to give each employee an entire task to complete.If thats not possible， make sure the individual knows and understands his or her part as it relates to the projector task.When people in your team know where they fit in the big picture， theyre mo

15、re likely to be motivated to complete the task. Following that， we have the directing style.Sometimes a situation will call for a direct style of management.Perhaps a tight deadline looms， or the project involves numerous employees and requires a top-down management approach.Here， a manager answers

16、five questions for the employees：What?Where?How?Why?and When?Let employees know what they need to do， how theyre going to do it， and when the questions must be finished.The last one is the teamwork style.If you want to speedup a project and choose the best process for completing that project， managi

17、ng by teamwork is the way to go.When you motivate people to pool their knowledge， the results may exceed your expectations.Often，teams can tackle problems more quickly than what you can accomplish on your own.The give-and-take can create a process that you can repeat in other projects. 21.Being an e

18、ffective manager lies in knowing the right A.knowledge B.skills C.management style 答案C 22.Which of the following is NOT mentioned as a focus of different management styles? A.People. B.Customers. C.Project. 答案B 23.Which of the following cant be inferred from the passage? A.The management style is li

19、kely to change because the manager has been replaced. B.The management style is likely to change because the desired results have changed. C.The management style is likely to change because the available resources have changed. 答案A 24.When people in your team know where they fit in the big picture，

20、they are more likely to be to complete the task. A.frustrated B.reluctant C.inspired 答案C 25.If you want to speedup a project and choose the best process for completing that project， you can resort to A.teamwork B.top-down management C.tight deadline 答案A 26-30题：依据短文内容推断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写

21、在答题纸上。 Passage 2 Accounting errors will happen from time to time，but many common accounting mistakes can be avoided with proper planning and preparation.Here are the top seven accounting mistakes that should be paid more attention to. (1) Not knowing your true cash balance：Due to things like automat

22、ic payments and bank charges，money that appears in your cash drawer and your checking account may already be spent. (2) Mistaking profits for cash：When you have alot of credit sales， your company can post big profits without seeing any cash. (3) Paying bills too soon：If your vendors give you thirty

23、days to pay them， take it.Unless you get a discount for paying early， paying your bills only when theyre due improves your companys cash flow. (4)Avoiding book-keeping tasks：Not recording and posting transactions regularly leaves you with a mountain of book-keeping to deal within the end. (5)Paying

24、accidental dividends：Every time a corporation owner takes money out of his business， it counts as a dividend.That can lead to a bigger personal income-tax bill. (6)Not keeping personal finances separate from business：Mixing up business and personal money can cause bookkeeping and legal problems. (7)

25、Setting prices too low：Know your costs before you set product or service prices， or you run the risk of losing money on every sale.A simple break-even analysis can help you set prices at a profitable level. 26.Accounting mistakes are inevitable even with careful handling. 答案F 27.With a lot of credit

26、 sales， your company may have no cash at hand. 答案T 28.It is recommended not to pay bills too soon. 答案T 29.Business money and personal money can be mixed up. 答案F 30.Try your best to understand your costs before you set prices for your products or services. 答案T 四、写作(一篇作文，共20分) 31.依据要求写作文。 Suppose you

27、are Henry.Last month，you bought a Canon digital camera from JD.com and found that the lens didnt work properly.You asked for a new one and found that there were some scratches on the screen when the new camera arrived.You are writing to complain about it： describe the problems clearly； ask for a replacement of the camera； ask for compensation or a 10%discount； end the complaint letter. 备注翻译： Suppose You are Henry.上个月，你从京东到家发觉镜头不能正常工作。你要了一个新的，发觉新相机到了屏幕上有一些划痕。你写信投诉： 把问题描述清晰； 要求更换摄像头； 要求赔偿或10%的折扣； 结束投诉信。 参考答案：