酒店酒吧侍应生岗位职责.docx

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1、Room to have a great start 成功的开始Bar Attendant酒吧侍应生Department:部门：Reports To:直属上级：Food & Beverage Services餐饮服务部门F&B Supervisor, Restaurant ManagerJOB OVERVIEW职位概述 Manage the complete wine program needs of the Food and Beverage Division. Assist in managing one or more full-service food and beverage out

2、let(s) on a daily basis. 管理餐饮部门整体的葡萄酒计划。协助管理一家或多家综合服务餐饮营业场所的每日运营。 Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和平安法规，或其它适用的规定，以及品牌规范和当地的规章制度。At InterContinental Hotels & Resorts we want o

3、ur guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests5 needs, being attentive and taking ownership of getting things done. Make it memor

4、able by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.在洲际酒店及度假村,我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你： 亲切、充满自信、表达尊重来展现富有魅力的你。 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 见多识广、提供阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。DUTIES AND RESPONSIBILITIES 工作职责Deliver Foo

5、d and Beverage service of high standard and in accordance with departmental standards and procedures 按照部门的规范和程序提供高标准的餐饮服务。 Communicates to his/her superior any difficulties, guest comments and other relevant information 与上级领导交流有关疑难，客人意见和其它相关信息。 Establishes and maintains effective employee working re

6、lationships 与员工建立并保持良好的工作关系。 Attends and participates in daily briefings and other meetings as scheduled 参加和参与每日的例会和其它计划好的会议。 Attends and participates in training sessions as scheduled 参加和参与计划好的培训课程。 Prepares for service by ensuring: 确保部门的以下各项工作就绪为客人提供服务：o Grooming is impeccable and in accordance wi

7、th ICHG personal presentation standardso遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔o Outlet equipment is cleano设备干净o Equipment is sorted and storedo设备分类且存放好o Glassware is polishedo玻璃器皿擦亮o Requirements for special occasions are readyo特别活动的要求准备就绪o Music is ono 放音乐o Lighting is ono 开灯o Outlet is ready for service and gues

8、t comforto酒吧准备就绪为客人提供舒适的服务。 Carries out effective service by ensuring: 高效的提供服务：o Guests are greeted and seatedo迎宾并安排客人就坐o Daily beverage specials are explained and up-soldo说明并推销每日特价饮料o Food orders are processed accuratelyo准确的下餐饮订单o Trays and tray jacks are effectively usedo有效的利用托盘和托盘架o Food and beve

9、rage orders are taken quicklyo快速的为客人写餐饮订单o Payment methods are handled accuratelyo准确的处理付款方法o Working areas are cleaned and re-set quicklyo快速的清洁工作区和重新布置o Bar is cleano清洁的酒吧o Used ashtrays are regularly cleanedo定时清理用过的烟灰缸o Guests are conversed with in relation to the food and beverage productso与客人谈论有关

10、的餐饮产品 Carries out effective beverage service by ensuring: 通过确保以下内容高效的提供饮品服务：o Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulationso遵守酒精饮料服务归定，推销饮料并定时为客人续酒。o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and s

11、erving wineo与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒o Promoting and selling cocktails to guestso向客人推销鸡尾酒o Making and presenting cocktailso调配和装饰鸡尾酒o Coffee and tea is served hot and in accordance with standardo按规范提供热的咖啡和茶 Patron care standards are adhered to by ensuring: 通过确保以下方面遵守宾客服务规范：o Guests are advised on

12、 alcoholic beverageso给予客人有关酒精饮料的建议。o The strengths of alcohol is advised and guests are advised as to their effecto告知客人酒精强度，并告诉客人对他们的影响。o Compliance with legal provisions of local liquor codeso遵守法律规定和地方酒精饮品条例。o Level of intoxication of guests is assessed and appropriate action takeno评定客人的醉酒程度并采取必要的措

13、施。o Advise guest on the hotePs policy of smokingo通知客人酒店的吸烟规定。o Monitor factors which interfere with the total experience of the guesto监测影响客人总体体验的各方面工作。 Cellar operations are carried our including: 酒窖管理包括：o Correct use of refrigeration systemo正确的使用冰箱系统o Effective operation of the post-mix syrups bulk

14、 dispense systemo有效的使用后混合桶装糖浆分装设备o Operating the beer reticulation systemo使用啤酒过滤装置o Adhering to stock control procedureso遵循存货管理程序 Take appropriate action to resolve guest complaints正确处理客人的投诉。 Performs related duties and special projects as assigned承当相关的职责和安排的特别工程OACCOUNTABILITY 责任范ENumber of employe

15、es supervised 一管理的员工Direct N.A.直接无Indirect N.A.间接无Annual Operating Profit/Payroll Budget 一年度经营利润和薪金预算 N.A. 无Key Metrics 一主要绩效指标 Completion of assigned tasks 完成分配给工作的情况Decision Making Responsibilities (Decision Rights)-决策职责(决策权) N.A. 无QUALIFICATIONS AND REQUIREMENTS 任职要求Required Skills 一技能要求 Demonstr

16、ated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有当地政府规

17、定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 Able to read and write English 能够读写英语。Qualifications 一学历 High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field. 高中或酒店管理，餐饮或相关领域的职业证书。Experience -经历 1 years related experience or an equivalent combination of education and exper

18、ience. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred1年相关工作经历，或与此相当的教育和相关工作经验结合的背景。具有酒类品牌.，啤酒，香槟，非酒精饮 料，专用玻璃器皿，准备方法和装饰品知识者优先考虑。The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.Employee Name (print) DateDateEmployee Signature此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。员工姓名（正楷）日期日期员工签名