国际联号酒店前厅客房营销礼宾财务运营管理资料 Formatted GW4 Guest Recognition Express Training Outline.docx

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1、GuestWreGuest Recognition OutlineNOTESDCC ConfidentialOverviewWhat is Guest Recognition? Benefits of Guest Recognition? Training Objectives for this module What is in this for you?Understanding the Guest ListWhat Guests are displayed? Changing the Guest List Filter What guests are in the database? H

2、ow profiles are created?Navigating the guest list Finding a Guest (search)Understanding Profile DetailsWhat is a Guest ID?Guest Name & SalutationWhat is a Nick Name?What is HSounds Liken?IncidentsWhat is the Incident history tab?Overview of Incident tab:o Editing an Incident from here.o Adding an In

3、cident from here.Follow alongo Open an Incident and review the record.Q&ATraining Reference GuideGuestWreGuest Recognition OutlineNOTESNOTESContact LogWhat is the Contact Log?Overview of the Contact Logo Phone Callo E-mail oLettero Faxo Adding a New ContactFollow along adding a New ContactQ&AWork Sh

4、op Exerciseso Exercises shown on overheadReview with Class (Q&A)Merge ProfilesWhat is Merging Profiles?How to merge profiles.Arrivals processWhat is the Arrivals process?Overview of the Arrivals Processo What is the arrivals match screen?o The arrivals list filtero Viewing PMS Reservation Informatio

5、n o Viewing the matched GW Profile o Service Delivery informationo What is Ready Status?How to review Arrival Possible Matcheso Explain match criteriaLooking at a Possible Match Verifying a Possible MatchDCC ConfidentialDCC ConfidentialTraining Reference GuideGuestWreGuestWreGuest Recognition Outlin

6、eNOTESNOTESo Viewing the complete Arrivals Listo Printing the Arrivals ReportFollow along Running ArrivalsQ&AWork Shop Exerciseso Exercises shown on overheadGuest ReportsWhat are Guest Reports used for?Overview of Guest Reports:o Filterso Navigating the report on your screen.Using the Preferences filters.Follow alongo Running a Guest Report using filters.DCC ConfidentialTraining Reference Guide