外贸业务的英文书信经典实用22470.docx

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1、外贸业务务的英文文书信经经典实用用引：工作作之余，最最近整理理了一点点关于外外贸业务务的有关关资料，仅供初入外贸的同行们参考！1.向长长期客户户推销新新产品I eencllosee ann illlusstraatedd suuppllemeent tooour cattalooguee. IIt ccoveers thee laatesst ddesiignss whhichh arre nnow avaailaablee frrom stoock. Wee arre mmostt grratiifieed tthatt yoou hhavee, ffor sevveraal yyeass.

2、 IInclludee a sellecttionn off ouur pprodductts iin yyourr maail-ordder cattalooguees. Thee reesulltinng ssalees hhavee beeen verry ssteaady. Wee beelieeve thaat yyou willl ffindd ouur nnew dessignns mmostt atttraactiive. Thheysshouuld gett a verry ggoodd reecepptioon iin yyourr maarkeet. Oncce yyou

3、 havve hhad timme tto sstuddy tthe uppplemmentt , pleeasee leet uus kknoww iff yoou wwoulld llikee too taake thee maatteer ffurttherr. WWe wwoulld bbe vveryy haappyy too seend sammplees tto yyou forr clloseer iinsppecttionn. FFor youur iinfoormaatioon, we aree pllannningg a rannge of claassiicall En

4、ngliish dinnnerr seerviicess whhichh ,sshouuld do welll iin tthe Norrth Ameericcan marrkett. WWe wwilll keeep youu innforrmedd onn ouur pproggresss aand loook fforwwardd too heeariingffromm yoou.随函寄寄奉配有有插图的的商品目目录附页页，介绍绍最新设设计的产产品。贵贵公司的的邮购目目录多年年来收录录本公司司产品，产产品销售售成绩理理想，特特此致以以深切谢谢意。最最新设计计的产品品巧夺天天工，定定能吸引引

5、顾客选选购。烦烦请参阅阅上述附附页，需需查看样样本，请请赐复，本本公司乐乐意交劳劳。 本本公司现现正设计计一系列列款式古古典的英英国餐具具，适合合北美市市场需求求。如感感兴趣，亦亦请赐知知。 愿愿进一步步加强联联系，并并候复音音。2. 为商贸贸指南兜兜揽广告告Thaank youu foor yyourr buusinnesss. YYou areecurrrenntlyy reepreesenntedd inn ouur ddireectoory. Thhis is thee onnly dirrecttoryy off itts kkindd whhichh reeachhes alll

6、coompaaniees iin tthe buiildiing andd coonsttrucctioon iinduustrry iin tthe UK. Addverrtissingg inn ouur ddireectoory wass a wisse mmovee onn yoour parrt. We aree cuurreentlly ccomppiliing a nnew ediitioon oof tthe dirrecttoryy whhichh wiillbbe ppubllishhed in Aprril 19995.TThe neww edditiion willl

7、bbe eexpaandeed tto iinclludee maajorr maanuffacttureers of pluumbiing equuipmmentt inn thhe EEuroopeaan CCommmuniity. Foor ppropper covveraage in thee diirecctorry, youu ouughtt too apppeaar iin mmoree thhan onee caateggoryy. IIf yyou do optt foor aa muultiiplee liistiing, yoou wwilll bee abbletto

8、bbuy spaace in addditiionaal ccateegorriess att haalf priice. Yoou ccan be asssureed tthatt thhe nnew ediitioon wwilll bee onn thhe ddeskks oof aalltthe majjor deccisiion makkerss inn thhe bbuilldinng aand harrdwaare traadess. PPleaase commpleete thee enncloosedd foorm andd reeturrn iit wwithh thhe

9、aapprroprriatte ffee. Thhankks aagaiin ffor youur bbusiinesss. 衷心感谢谢惠顾。贵贵公司商商号已刊刊登在本本公司的的商贸指指南中。该该指南乃乃唯一覆覆盖英国国全部建建筑公司司的刊物物，在此此刊登广广告确是是明智之之举。 现下筹筹备19998年年4月版版 的贸贸易批南南，新版版会罗列列欧洲贡贡同体的的主要铅铅管业制制造商。为为达到出出色的宣宣传效果果，贵公公司宜考考虑在不不同类别别刊登广广告。如如蒙惠顾顾，除首首个广告告外，其其余类别别的广告告将可获获半价优优惠。 该指南南将分送送给所有有建筑公公司和五五金器具具公司主主管。烦烦表填妥

10、妥随附表表格，连连同广告告费用一一并寄回回。 专专此盼候候佳音。3. 请求客客户作推推荐人Thaank youu foor yyourr leetteer oof 22 Noovemmberr. WWe aare dellighhtedd too heear thaat yyou aree too plleassed witth tthe reffurbbishhmennt oof yyourr hootell. AAs yyourr knnow .inn ouur llinee off woork, wee deepennd oon ggoodd ,rrepoortss abboutt ou

11、ur pprojjectts tto wwin furrtheer bbusiinesss. Ourr clliennts alwwayss shhop arooundd annd llookk foor rrefeerenncess beeforre ccommmitttingg thhemsselvves. Wiith youur ppermmisssionn, wwe wwoulld llikee too usse yyourr hootell ass a reffereencee whhen we disscusss ssimiilarr reefurrbisshmeentss inn

12、 thhe hhoteel iinduustrry . Woouldd yoou aagreee tto oour sugggesstinng tthatt fuuturre cclieentss shhoulld ccalll yoou? It wouuld alsso bbe mmostt heelpfful if we couuld occcasiionaallyy brringg a cliientt too loook at youur hhoteel . Wee woouldd , of couursee , staay ooverrnigght at leaast.Illl cc

13、alll yoou nnextt weeek to heaar yyourr reeacttionn. TThannks agaain forr yoou kkindd woordss. 从11月月2日的的来函得得悉阁下下对贵饭饭店的整整修感到到满意，此此消息对对本公司司实是一一鼓励。 设计行行业重视视声誉，客客人在选选择设计计公司时时必然会会有所比比较。如如蒙允许许，本公公司欲请请贵饭店店作推荐荐人，证证明有关关整修的的质素。未未知可否否让其他他客户来来电垂询询? 此此外，如如获允准准间或联联同客户户前来参参观贵饭饭店整修修，定必必有莫大大帮助。当当然，本本公司会会预订房房间，至至少留宿宿一

14、晚。4. 通知客户价格调整We enclose our new catalogue and price list. The revised prices will apply from 1 April 1997. You will see that there have been number of changes in our product range. A number of improved models have been introduced. Out range of washing machines has been completely revamped. Many popu

15、lar lines, however, have been retained unchanged. You will be aware that inflation is affecting industry as a whole .Ws have been affected like everyone else and some price increases havebeen unavoidable. We have not, however, increased our prices across the board, In many cases, there is a small pr

16、ice increase, but in others, none at all. We can assure you that the quality of our consumer durables has been maintained at a high standard and that our service will continueto be first class. We look forward to receiving your orders. 谨谢上新新的商品品目录和和价格表表。修订订价格定定于19997年年4月11日起生生效。产产品系列列有一大大革新，增增加了不不少改

17、良良的型号号，扒出出一系列列新款的的洗衣机机，但许许多款的的开动号号仍保持持不变。通通货膨胀胀影响整整个工业业连带令令货品价价格上涨涨。虽然然如此，本本公司并并未全面面提升价价格，调调整幅度度亦不大大。 本本公司坚坚守一贯贯信念，务务求出产产优质之之耐用消消费品，迎迎合顾客客的需要要。 谢谢谢贵公公司多年年惠顾，盼盼继续合合作。55. 说说明价格格调整原原因II enncloose ourr neew ppricce llistt , whiich willl ccomee innto efffectt ,ffromm thhe eend of thiis mmontth. Youu wiil

18、l seee thhat we havve iincrreassed ourr prricees oon mmostt moodells. We havve ,howweveer , reefraaineed ffromm dooingg soo onn soome moddelss off whhichh wee hoold larrge stoockss. WWe ffeell wee shhoulld eexpllainn whhy wwe hhavee inncreeaseed oour priicess. WWe aare payyingg 100% mmoree foor oour

19、 raww maaterrialls tthann wee weere payyingg laast yeaar. Somme oof oour subbconntraactoors havve rraissed theeir by as mucch aas 115%. Ass yoou kknoww , we takke ggreaat ppridde iin oour macchinnes andd arre jjeallouss off thhe rrepuutattionn foor qquallityy annd ddepeendaabillityy whhichh wee haav

20、e achhievved oveer tthe lasst 440 yyearrs. We willl nnot commproomisse tthatt reeputtatiion beccausse oof rrisiing cossts. Wee hoope, thhereeforre ddeciidedd too raaisee thhe ppricce oof ssomee off ouur mmachhinees. We hoppe yyou willl uundeersttandd ouur pposiitioon aand loook fforwwardd too yoour

21、ordderss. 现谨附上上本公司司新价格格表，新新价格将将于本月月底生效效。除了了存货充充裕的商商品外，其其余大部部分货品品均已调调升价格格。是次次调整原原因是原原材料价价格升幅幅上涨110%，一些些承包商商的价格格调升到到15%。 过过去400年，本本公司生生产的机机器品质质优良、性性能可靠靠。今为为确保产产品质量量，唯有有稍为调调整价格格。上述述情况，还还望考虑虑。愿能能与贵公公司保持持紧密合合作。6.回回复感谢谢信WWe ggreaatlyy apppreeciaate youur llettter desscriibinng tthe asssisttancce yyou recc

22、eivved in sollvinng yyourr aiir-ccondditiioniing proobleems. Wee arre nnow in ourr fiiftyy yeear of opeerattionn, aand we recceivve mmanyy leetteers likke yyourr inndiccatiing a hhighh leevell off cuustoomerr saatissfacctioon wwithh ouur iinsttalllatiion. Wee arre ppleaasedd thhat ourr teechnnicaal

23、sstafff aassiisteed yyou so cappablly. We wouuld likke yyou to knoow tthatt itt yoou nneedd too coontaact us at anyy tiime in thee fuuturre. Ourr ennginneerrs wwilll bee eqquallly ressponnsivve tto yyourr reequeest forr asssisstannce. Iff wee caan bbe oof sservvicee too yoou aagaiin, pleeasee leet u

24、us kknoww. TThannk yyou agaain forr yoour verry kkindd leetteer. 承蒙来信信赞扬本本公司提提供的空空调维修修工程服服务，欣欣喜不已已。五年年前开业业至今，屡屡获客户户来函嘉嘉奖，本本公司荣荣幸之至至。欣悉悉贵公司司识技术术人员的的服务，他他日苛有有任何需需要，亦亦请与本本公司联联络，本本公司定定当提供供优秀技技师，竭竭诚效劳劳。在此此谨再衷衷心感谢谢贵公司司的赞赏赏，并请请继续保保持联络络。7. 请客户户征询其其它公司司Thhankk yoou ffor youur eenquuiryy off 5 Mayy coonceerni

25、ing sillk bblouusess. WWe rregrret to sayy thhat we do nott maanuffactturee cllothhingg too yoour ownn deesiggns to thee hiigheest Eurropeean staandaardss: SSwann Teextiiless coorpoorattionn Thhe iinduustrriall zoone Sheekouu Wee suupplly tthe facctorr wiith alll thheirr siilk matteriialss, II enncl

26、oose a sswattch of ourr sttockk maaterrialls ffor youur eexamminaatioon. Shoouldd yoou ddesiire anyy off thhesee saamplles madde uup iintoo fiinisshedd prroduuctss , we cann suupplly tthe swaan ffacttoryy wiith theem. We hoppe tthatt thhis willl bbe oof hhelpp too yoou aand wissh yyou eveery succces

27、ss iin yyourr buusinnesss deealiingss. 谢谢5月月5月日日来函查查询关于于纡绸罩罩衫的事事宜。 本公司司只生产产纡绸布布料，供供应纺织织品批发发商和制制造厂家家，并没没有制造造成衣，因因而未能能接受贵贵公司订订货，谨谨致万分分歉意然然而，本本公司乐乐意推荐荐本地一一家生产产优质男男装的工工厂，相相信可按按贵公司司设计的的款式制制造符合合欧洲最最高标准准的服装装：蛇口口工业区区天鹅纺纺织品公公司。 该厂的的丝绸布布料全由由本公司司供应，随随函了什什样本以以供查阅阅，如贵贵公司认认为适合合，本公公司乐意意负责供供应所需需布料。愿愿上资料料对贵公公司有所所帮助。

28、 谨祝生生意兴隆隆，事事事顺达。8. 改善善服务Thaank youu foor yyourr leetteer oof 226 JJanuuaryy. II appoloogizze ffor thee deelivveryy prrobllemss yoou hhad witth uus llastt moonthh. II haave hadd a meeetinng wwithh ouur pprodducttionn annd sshipppinng mmanaagerrs tto wworkk ouut aa beetteer ssysttem forr haandllingg y

29、oour acccounnt .We knoow wwe mmadee a misstakke oon yyourr laast ordder . AAlthhouggh wwe rrepllaceed iit ffor youu. wwe wwantt too maake surre iit ddoess noot hhapppen agaain. Wee haave devviseed tthe encclossed cheeckllistt too usse ffor eacch oof yyourr fuuturre oordeer. It inccluddes youur ffirm

30、ms parrticculaar sspeccifiicattionns, pacckinng rrequuireemennts andd maarkiing insstruuctiionss. II beelieeve cann seerviice youur ccomppanyy beetteer aand hellp yyou opeerattionns rrun morre ssmooothlly wwithh thhis saffeguuardd. PPleaase conntacct uus iif ttherre aare anyy adddittionnal poiintss

31、yoou wwoulld llikee uss too inncluude. 感谢1月月26日日来信。对对上月贵贵公司更更换所需需货品，唯唯恐类似似事件再再发生，本本公司生生产、运运输和出出口部经经理已商商议制订订更有效效方法处处理贵公公司事务务，并为为此特别别设计清清单。 随信奉奉上该清清单，供供贵公司司今后订订货之用用。当中中包括特特殊规格格、包装装要求和和樗说明明等栏目目，相信信此举有有助本公公司提供供更佳服服务，促促进双方方合作。如如欲增设设任何栏栏目于该该清单上上，恳求求惠示。9. 拒绝绝客户的的要求Thaank youu foor yyourr ennquiity of 25 Au

32、ggustt.Wee arre aalwaays pleeaseed tto hhearr frrom a vvaluued cusstommer.I rregrret to sayy thhat we cannnott aggreee too yoour reqquesst ffor tecchniicall innforrmattionn reegarrdinng oour sofftwaare seccuriity syssyteems.Thee faact is,thaat mmostt off ouur ccomppetiitorrs aalsoo keeep succh iinfo

33、ormaatioon pprivvatee annd cconffideentiial.I ssinccereely hoppe tthatt thhis doees nnot incconvveniiencce yyou in anyy waay.IIf ttherre iis aany othher wayy inn whhichh wee caan hhelpp. ddo nnot hessittte tto cconttactt uss aggainn. 8月255日信收收悉，谨谨此致谢谢。 来来信要求求本公司司提供有有关软件件保密系系统的技技术资料料，但鉴鉴于同行行向来视视该等资资料

34、为机机密文件件，本公公司亦不不便透露露，尚祈祈见谅。我我真诚地地希望这这样不会会对贵公公司造成成不便。如如需本公公司协助助其他事事宜，欢欢迎随时时赐顾垂垂询。 祝业务务蒸蒸日日上!110. 应付难难办的客客户WWe hhavee beeen doiing bussineess toggethher forr a lonng ttimee annd wwe vvaluue oour rellatiionsshipp off laate, wee haave nott beeen ablle tto pprovvidee thhe kkindd off seerviice we botth wwa

35、ntt. TThe proobleem iis tthatt yoour purrchaasinng ddepaartmmentt iss chhanggingg orrderrs aafteer ttheyy haave beeen pplacced. Thhis hass leed tto cconffusiion andd frrusttrattionn foor bbothh off ouur ccomppaniies. Inn seeverral insstanncess. yyou havve rretuurneed ggoodds tthatt weere oriiginnall

36、ly oordeeredd. TTo ssolvve tthe proobleem , I prooposse tthatt onn reeceiipt of an ordder, ouur ssalees sstafff cconttactt yoou tto vveriify it. Iff yoou ddeciide on anyy chhangges, wee wiill ameend thee orrderr annd ffax youu a coppy sso tthatt yoou ccan cheeck it. I truust thiis ssysttem willl ccu

37、t dowwn oon ddelaays andd errrorrs, andd allloww ouur ooperratiionss too ruun ssmooothlly.承蒙多多年惠顾顾，本公公司感激激万分。然然近来合合作出现现问题，令令服务水水准未能能符合对对方要求求，本公公司为此此提忧不不已。 贵公司司采部发发出定单单后，再再三更改改内容；更有甚甚者，屡屡次退回回订购之之货品，导导致了双双方公司司工作中中的混乱乱和困惑惑。为避避免问题题日趋严严重，特特此在接接到定单单后，由由本公司司销售人人员与贵贵公司复复核。若若需作出出改支，本本公司把把定单修修改后电电传副本本，供贵贵公司查查

38、核。 盼望上上述办法法经受减减少延误误，促进进双方业业务发展展。11. 祝贺贺新公司司成立It hass juust comme tto oour atttenttionn thhat youu haave lattelyy oppeneed yyourr neew EEuroopeaan hheaddquaarteers in Bruusseels. Coongrratuulattionns oon yyourr boold vennturre. As youu knnow , oour commpanniess haave hadd a lonng bbusiinesss aassooci

39、aatioon iin tthe UK. Wee loook forrwarrd tto ccolllaboorattingg wiith youu inn yoour Eurropeean vennturre. Pleeasee leet uus kknoww iff wee caan bbe oof aany asssisttancce tto yyou. Wee wiill be dellighhtedd too heelp. Wee wiish youu thhe vveryy beest of lucck aand a pprossperrouss fuuturre.12. 非正正式

40、的预预约要求求Coouldd wee meeet somme ttimee thhis monnth to disscusss tthe hyppermmarkket proopossal? Wee waant to makke ddeciisioon bby tthe begginnningg off neext monnth. Wee woouldd veery mucch llikee too heear youur tthouughtts bbefoore we makke aany deffiniite plaans. Coouldd yoou cchooose a vvenuue

41、ffor thee meeetiing? I cann flly tto LLonddon anyy tiime, Peerhaaps youu woouldd prrefeer LLyonn orr Paariss? II leeavee itt too yoou tto cchooose. I loook fforwwardd too seeeinng yyou agaain. 您好!未未知能否否于本月月会面，商商谈有关关特大自自助市场场的建议议呢?我我们准备备于下月月初作出出最后决决定。在在未订下下明确计计划之前前，希望望能咨询询的意见见。敢问问能否选选定会面面地点?在伦敦敦、巴黎黎或里

42、昂昂商谈都都可以，悉悉随尊便便。 期期待与您您见面。13. 物色色代理商商Ouur ccomppanyy maanuffactturees aa raangee off prrinttingg prressses thaat aare useed ssucccesssfullly by commpanniess inn ovver 20 couuntrriess. AA prroduuct speecifficaatioon bbrocchurre iis eenclloseed. We aree coonsiiderringg exxpanndinng oour prooduccts to

43、neww maarkeets andd wee woouldd apppreeciaate youu asssisstannce. Inn paartiicullar , wwe wwoulld llikee too iddenttifyy thhe bbestt aggentts wwho aree cuurreentlly sservvingg thhe pprinntinng iinduustrryinn yoour reggionn. WWe aare loookinng ffor orgganiizattionns wwhicch ccondductt thheirr buusinn

44、esss inn a truuly proofesssioonall maanneer. Theey mmustt bee fuullyy coonveersaant witth tthettechhniccal sidde oof tthe priintiing inddusttry andd haave a ccompprehhenssivee unnderrstaandiing of alll thhe ffeatturees oof tthe linnes t6hhey reppressentt. WWe wwoulld bbe vveryy grrateefull iff yoou

45、ccoulld ttakee a feww moomennts to sennd uus tthe nammes of thrree or fouur oorgaanizzatiionss thhat mattch ourr reequiiremmentts.WWe sshalll tthenn coontaact theem tto eexplloree thhe pposssibiilitty oof eestaabliishiing a mmutuuallly aacceeptaablee buusinnesss reelattionnshiip. Thaank youu veery m

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47、lccomee yoou tto oour orgganiizattionn. WWe aare verry ppleaasedd too haave youu onn ouur rreamm. II knnow thaat yyou willl bbe eequaallyy prroudd off ouur pprodductts. Ourr Euuroppeann saaless Reepreesenntattivee, AAntooinee Geerinn , willl bbe iin ttoucch wwithh yoou aat rreguularr innterrvalls. Pleeasee feeel to calll hhim anyy tiime youu haave a pprobblemm, IIf II caan rreguularr innterrvalls. Pleeasee feeel freee tto ccalll hiim