【中英文对照版】信访工作条例（2022年版）.docx

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1、近日，中共中央、国务院印发了 信访工作条例（以下简称 条例），并发出通知，要求 各地区各部门认真遵照执行。通知指出，信访工作是党的群众 工作的重要组成局部，是了解社 情民意的重要窗口。条例以 习近平新时代中国特色社会主义 思想为指导，深入贯彻习近平总 书记关于加强和改进人民信访工 作的重要思想，总结党长期以来 领导和开展信访工作经骏特别是 党的十八大以来信访工作制度改 革成果，坚持和加强党对信访工 作的全面领导，理顺信访工作体 制机制，是新时代信访工作的基 本遵循。通知要求，各地区各部门要把握 新时代信访工作原那么和要求，践 行以人民为中心的开展思想，完 善信访工作责任体系，把党中央 关于信访

2、工作的方针政策和决策 部署落到实处。要做好条例 实施和国务院信访条例按法 定程序废止前的相关工作衔接， 确保顺畅平稳过渡。要做好条 例的学习培训、宣传解读和落 实情况的催促检查，在全社会营 造办事依法、遇事找法、解决问 题用法、化解矛盾靠法的良好环信访工作条例Regulation on Handling Public Complaints and Proposals【中英文对照版】发布部门：中国共产党中央委员会国务院发布日期：实施日期：效力级别：党内法规制度法规类别：信访Issuing Authority Central Committee of the Communist Party of

3、China State CouncilDate Issued : 02-25-2022Effective Date : 05-01-2022Level of Authority : System of Party RegulationsArea of Law ： Public ComplaintsThe CPC Central Committee and the State Council Issuing the Regulation 中共中央、国务院印发信访工 on Handling Public Complaints and Proposals作条例Recently, the CPC Ce

4、ntral Committee and the State Council have issued the Regulation on Handling Public Complaints and Proposals (hereinafter referred to as the Regulation), and issued a Notice, requiring diligent implementation by all regions and departments.The Notice pointed out that handling public complaints and p

5、roposals is an important part of the Partys mass work and an important window for understanding social conditions and public opinions. Under the guidance of Xi Jinping Thought on Socialism with Chinese Characteristics in a New Era, the Regulation thoroughly implements the important thought of Genera

6、l Secretary Xi Jinping on strengthening and improving the handling of the peoples public complaints and proposals, summarizes the Partys longterm experience in leading and handling public complaints and proposals, especially the reform achievements of the system for handling public complaints and pr

7、oposals since the 18th National Congress of the CPC, upholds and strengthens the Partys overall leadership over handling public complaints and proposals, and rationalizes the system and mechanism for handling public complaints and proposals. Therefore, it is the basic principle for handling public c

8、omplaints and proposals in the new era.The Notice requires that all regions and departments shall grasp the principles and requirements for handling public complaints and proposals in the new era, practice the people-centered development thinking, improve the responsibility system for handling publi

9、c complaints and proposals, and implement the guidelines, policies, decisions and deployments of the CPC Central Committee on handling public complaints and proposals. The connection between the implementation of the Regulation and the relevant work before the Regulation on Public Complaints and Pro

10、posals issued by the State Council is appealed under the legal procedures shall be effectively completed, to ensure smooth and stable transition. The study and training, publicity and interpretation, and implementation of the Regulation shall be effectively supervised and inspected, to create a favo

11、rable environment in the whole society for handling affairs in accordance with the law, seeking law-based solution in case of trouble, solving problems in accordance with the law, and resolving contradictionsArticle 17 Citizens, legal persons or other organizations may, by information networks, lett

12、ers, telephone calls, faxes, visits, and other means, report the situation to authorities and entities at all levels, and put forward suggestions, opinions or complaints, and relevant authorities and entities shall handle them in accordance with the law.Citizens, legal persons or other organizations

13、 that report the situation and put forward suggestions, opinions or complaints by the forms as prescribed in the preceding paragraph are called complainants.Article 18 Authorities and entities at all levels shall announce to the public the online channels for public complaints and proposals, mailing

14、 addresses, telephone numbers for consultation and filing complaints, time and places for reception of public complaints and proposals, methods for inquiring about the progress and results of matters involving public complaints and proposals, and other matters, announce intra-Party regulations and l

15、aws, regulations, and rules related to handling public complaints and proposals at their places for reception of public complaints and proposals or on their websites, and other related matters that provide convenience for complainants.Leading cadres of authorities and entities at all levels shall re

16、ad and handle letters from the masses and online public complaints and proposals, regularly receive visits paid by the masses, and make regular visits, and resolve outstanding problems strongly reported by the masses in person.The Party committees and governments at the county and municipal levels s

17、hall establish and improve the joint reception work mechanism, organize the joint reception by relevant authorities and entities according to the work needs, and solve the problem involving public complaints and proposals in a one-stop manner.No organization or individual may retaliate against compl

18、ainants.第十七条公民、法人 或者其他组织可以采用信息 网络、书信、 、 、 走访等形式，向各级机关、 单位反映情况，提出建议、 意见或者投诉请求，有关机 关、单位应当依规依法处 理。采用前款规定的形式，反映 情况，提出建议、意见或者 投诉请求的公民、法人或者 其他组织，称信访人。第十八条各级机关、 单位应当向社会公布网络信 访渠道、通信地址、咨询投 诉 、信访接待的时间和 地点、查询信访事项处理进 展以及结果的方式等相关事 项，在其信访接待场所或者 网站公布与信访工作有关的 党内法规和法律、法规、规 章，信访事项的处理程序， 以及其他为信访人提供便利 的相关事项。各级机关、单位领导干部

19、应 当阅办群众来信和网上信 访、定期接待群众来访、定 期下访，包案化解群众反映 强烈的突出问题。市、县级党委和政府应当建 立和完善联合接访工作机 制，根据工作需要组织有关 机关、单位联合接待，一站 式解决信访问题。任何组织和个人不得打击报 复信访人。10Article 19 A complainant shall generally submit matters involving public complaints and proposals in writing, and state his name (designation), address, request, facts, and

20、reasons. The relevant authorities and entities shall truthfully record the matters involving public complaints and proposals put forward verbally.A complainant submitting matters involving public complaints and proposals shall be objective and truthful, and be responsible for the authenticity of the

21、 content of the materials provided, but shall not fabricate or distort facts, or falsely accuse or frame others.Where a matter involving public complaints and proposals has been accepted or is being handled, and the complainant submits the same matter involving public complaints and proposals to an

22、authority or entity at a higher level of the authority or entity accepting or handling the said matter within the prescribed time limit, the authority or entity at a higher level shall not accept it.Article 20 A complainant that submits a matter involving public complaints and proposals in the form

23、of visit shall submit it to a reception place established or designated by the authority or entity at the corresponding level or at a next higher level with handling power.A complainant that submits a matter involving public complaints and proposals concerning litigation rights relief in the form of

24、 visit shall submit it to the relevant procuratorial and judicial department under the procedures as prescribed by laws and regulations.Several persons submitting common matters involving public complaints and proposals in the form of visit shall elect not more than five representatives.Authorities

25、and entities at all levels shall implement their territorial responsibilities, diligently receive and handle visits paid by the masses, solve problems locally, and guide complainants to report problems on the spot.第十九条信访人一般 应当采用书面形式提出信访 事项，并载明其姓名（名 称）、住址和请求、事实、 理由。对采用口头形式提出 的信访事项，有关机关、单 位应当如实记录。信访人提

26、出信访事项，应当 客观真实，对其所提供材料 内容的真实性负责，不得捏 造、歪曲事实，不得诬告、 陷害他人。信访事项已经受理或者正在 办理的，信访人在规定期限 内向受理、办理机关、单位 的上级机关、单位又提出同 一信访事项的，上级机关、 单位不予受理。第二十条信访人采用 走访形式提出信访事项的， 应当到有权处理的本级或者 上一级机关、单位设立或者 指定的接待场所提出。信访人采用走访形式提出涉 及诉讼权利救济的信访事 项，应当按照法律法规规定 的程序向有关政法部门提 出。多人采用走访形式提出共同 的信访事项的，应当推选代 表，代表人数不得超过5 人。各级机关、单位应当落实属 地责任，认真接待处理群

27、众 来访，把问题解决在当地，11引导信访人就地反映问题。Article 21 The Party committees and governments at all levels shall strengthen the information-based and intelligent construction of public complaints and proposals, and promote the interconnection and information sharing of the systems for information on public complaint

28、s and proposals in an orderly manner in accordance with regulations and laws.Authorities and entities at all levels shall enter the matters involving public complaints and proposals in the systems for information on public complaints and proposals in a timely manner, to enable online circulation of

29、online public complaints and proposals, letters, visits, and incoming calls, and facilitate complainants inquiring about and evaluation of the handling of the matters involving public complaints and proposals.第二十一条各级党委 和政府应当加强信访工作信 息化、智能化建设，依规依 法有序推进信访信息系统互 联互通、信息共享。各级机关、单位应当及时将 信访事项录入信访信息系 统，使网上信访、

30、来信、来 访、来电在网上流转，方便 信访人查询、评价信访事项 办理情况。Article 22 The Party committees and public complaints and proposals administrations at all levels shall register the matters involving public complaints and proposals received, distinguish the circumstances, and handle them by the following methods within 15 days:

31、第二十二条各级党委 和政府信访部门收到信访事 项，应当予以登记，并区分 情况，在15日内分别按照 以下方式处理：(1) A matter to be handled and decided by the said authority or entity at the corresponding level or its work department shall be transferred to the authority or entity with the power to handle it; and under serious or urgent circumstances, sug

32、gestions shall be put forward in a timely manner and a request shall be submitted to the Party committee and government at the corresponding level for decisionmaking.（一）对依照职责属于本级 机关、单位或者其工作部门 处理决定的，应当转送有权 处理的机关、单位；情况重 大、紧急的，应当及时提出 建议，报请本级党委和政府 决定。(2) Where an authority or entity at a lower level or

33、its staff member is involved, the matter shall be transferred to the authority or entity with handling power under the principle of territorial management and hierarchical responsibility, and whoever is in charge shall be responsible/5（二）涉及下级机关、单位 或者其工作人员的，按照“属地管理、分级负责，谁 主管、谁负责”的原那么，转 送有权处理的机关、单位。(3

34、) Where feedback on the handling result of the important situation of the mailers involving public complaints and proposals transferred needs to be given, it may be handled by the authority or entity with handling power, and it is required to give feedback on the result and submit the handling repor

35、t within the designated handling time limit.（三）对转送信访事项中的 重要情况需要反应办理结果 的，可以交由有权处理的机 关、单位办理，要求其在指 定办理期限内反应结果，提 交办结报告。12各级党委和政府信访部门对 收到的涉法涉诉信件，应当 转送同级政法部门依法处 理；对走访反映涉诉问题的 信访人，应当释法明理，引 导其向有关政法部门反映问 题。对属于纪检监察机关受 理的检举控告类信访事项， 应当按照管理权限转送有关 纪检监察机关依规依纪依法 处理。第二十三条党委和政 府信访部门以外的其他机 关、单位收到信访人直接提 出的信访事项，应当予以登 记；对

36、属于本机关、单位职 权范围的，应当告知信访人 接收情况以及处理途径和程 序；对属于本系统下级机 关、单位职权范围的，应当 转送、交办有权处理的机 关、单位，并告知信访人转 送、交办去向；对不属于本 机关、单位或者本系统职权 范围的，应当告知信访人向 有权处理的机关、单位提 出。对信访人直接提出的信访事 项，有关机关、单位能够当 场告知的，应当当场书面告 知；不能当场告知的，应当 自收到信访事项之日起15 日内书面告知信访人，但信 访人的姓名（名称）、住址 不清的除外。对党委和政府信访部门或者 本系统上级机关、单位转 送、交办的信访事项，属于 本机关、单位职权范围的， 有关机关、单位应当自收到

37、之日起15日内书面告知信The Party committees and public complaints and proposals administrations at all levels shall transfer the law-related or litigation-related letters received to the procuratorial and judicial departments at the corresponding level for handling in accordance with the law; and interpret the

38、 laws to those who report litigation- related matters by paying visits, and guide them to report their problems to the relevant procuratorial and judicial departments. Matters involving public complaints and proposals including complaints and accusations accepted by the disciplinary inspection and s

39、upervisory authorities shall be transferred to the competent disciplinary inspection and supervisory authorities for handling in accordance with the regulations, disciplines and laws according to the management authority.Article 23 Authorities and entities other than the Party committees and the pub

40、lic complaints and proposals administrations shall register the matters involving public complaints and proposals directly submitted by complainants; notify complainants of the reception situation and handling channels and procedures for matters within their scope of power; transfer and assign matte

41、rs within the scope of power of authorities and entities at lower levels in their systems to the authorities and entities with handling power, and notify complainants of the whereabouts of the transfer or assignment; and notify complainants of submitting the matters not within their scope of power t

42、o the authorities and entities with handling power.For matters involving public complaints and proposals directly submitted by complainants, if the complainants can be notified on the spot, the relevant authorities or entities shall notify them in writing on the spot; and if it is impossible to noti

43、fy complainants on the spot, the relevant authorities or entities shall notify complainants in writing within 15 days from the date of receiving the matters involving public complaints and proposals, except when the complainants names (designations) and addresses are unclear.For matters involving pu

44、blic complaints and proposals transferred or assigned by the Party committees and the public complaints and proposals administrations, or the authorities or entities at higher levels in the system, if the matters fall within their scope of power, the relevant authorities and entities shall notify th

45、e complainants of the receipt situation and the handling channels and procedures in writing within 15 days from the date of receipt; and for matters not13falling within the scope of power of the authorities, entities or the system, the relevant authorities or entities shall raise objections within f

46、ive working days from the date of receipt, explain the reasons in detail, and return the relevant materials upon verification and consent of the public complaints and proposals administrations or authorities and entities at higher levels that have transferred and assigned the matters.The relevant pr

47、ovisions shall apply to the notification on the procuratorial and judicial departments1 handling matters involving litigation rights relief and the disciplinary inspection and supervision authorities handling complaints and accusations matters.访人接收情况以及处理途径 和程序；不属于本机关、单 位或者本系统职权范围的， 有关机关、单位应当自收到 之日起5

48、个工作日内提出异 议，并详细说明理由，经转 送、交办的信访部门或者上 级机关、单位核实同意后， 交还相关材料。政法部门处理涉及诉讼权利 救济事项、纪检监察机关处 理检举控告事项的告知按照 有关规定执行。Article 24 A matter involving public complaints and proposals involving two or more authorities and entities shall be negotiated and accepted by the authorities and entities involved; where there is

49、dispute over the acceptance, the common authority or entity at a next higher level shall decide the acceptance authority; and where there is dispute over the acceptance and there is no common authority or entity at a next higher level, the common joint meeting for handling public complaints and proposals shall coordinate and handle it.Where the authority or entity that