acr_0103_XDW酒店顾客优先计划.ppt

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1、Starwood Preferred Guest喜达屋顾客优先计划2021/9/202021/9/201 1Starwood Preferred Guest喜达屋顾客优先计划Loyalty Guest Program.忠诚顾客计划Develop stronger relationships with our guests.发展建立牢固的宾客关系2021/9/202021/9/202 2Benefits 优惠Free membership and easy to enroll.免费入会免费入会Fastest way to earn free hotel stays.快速获得酒店免费住房夜快速获得

2、酒店免费住房夜Two points per dollar spent,which may be used for hotel,airline rewards or Instant Awards.一美金消费可得积分二分，用于酒店，航空哩数一美金消费可得积分二分，用于酒店，航空哩数奖励或即时兑现奖励或即时兑现2021/9/202021/9/203 3Benefits 优惠No blackout dates at Starwood hotels.在任何喜达屋酒店使用无截止日期在任何喜达屋酒店使用无截止日期Easy airline mile redemption.快捷航空哩数兑现快捷航空哩数兑现Exc

3、lusive check-in/check out.无入会无入会/退会手续退会手续2021/9/202021/9/204 4Starwood Preferred Guest喜达屋顾客优先计划Preferred Guest =“A”首选顾客Preferred Plus =“C”首选顾客Corporate Preferred=“C”公司首选顾客Gold Preferred =“G”金卡首选顾客2021/9/202021/9/205 5Starwood Preferred Guest喜达屋顾客优先计划Platinum Preferred =“P”白金卡首选顾客VIP Preferred =“V”贵宾

4、首选Employee Preferred =“E”员工首选2021/9/202021/9/206 6Starwood Preferred Guest喜达屋顾客优先计划喜达屋顾客优先计划Eligible Rate 有效房价有效房价 (Rack rate,Bar rate,Set rate etc.)Food&Beverage*餐饮消费餐饮消费Dry cleaning&laundry 洗衣费洗衣费Telephone Charge电话费用电话费用2021/9/202021/9/207 7Preferred Guest“A”首选顾客2 Starpoints per dollar spent on el

5、igible charges.每一美金有效消费可得积分二分每一美金有效消费可得积分二分Personal Preference profile.个人喜好档案个人喜好档案Preferred check-in.入住手续单独办理入住手续单独办理2021/9/202021/9/208 8Preferred Guest“A”首选顾客Instant Awards.即时兑换即时兑换No Free Night Award blackout dates.免费住房夜申请无截止日期免费住房夜申请无截止日期Ability to convert Starpoints to airline miles.积分可兑换航空哩数积

6、分可兑换航空哩数2021/9/202021/9/209 9Preferred Guest“A”首选顾客Ability to earn Starpoints on food&beverage charges,even as a non-guest.非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分Special toll-free number for membership services.全球免费服务电话全球免费服务电话2021/9/202021/9/201010Preferred Plus“C”首选顾客2 Starpoints per dollar spent o

7、n eligible charges.每一美金有效消费可得积分二分每一美金有效消费可得积分二分Personal Preference Profile.个人喜好档案个人喜好档案Preferred check in.入住手续单独办理入住手续单独办理2021/9/202021/9/201111Preferred Plus“C”首选顾客Instant Awards.即时兑换即时兑换No Free Night Award blackout dates.免费住房夜申请无截止日期免费住房夜申请无截止日期Ability to convert Starpoints to airline miles.积分可兑换航

8、空哩数积分可兑换航空哩数2021/9/202021/9/201212Preferred Plus“C”首选顾客Ability to earn Starpoints on food and beverage charges,even as a non-guest.(USD 10N above)非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分Special toll-free number for membership services.全球免费服务电话全球免费服务电话2021/9/202021/9/201313Preferred Plus“C”首选顾客4 p.m.la

9、te checkout.(subject to availability at resorts)延迟退房至下午延迟退房至下午4 4点点 （度假酒店视情况而定度假酒店视情况而定 ）Upgrade to a preferred Room the day of arrival,if available.免费升级至首选房，视当天情况而定免费升级至首选房，视当天情况而定 2021/9/202021/9/201414Corporate Preferred“C”公司首选顾客2 Starpoints per dollar spent on eligible charges.每一美金有效消费可得积分二分每一美金

10、有效消费可得积分二分Personal preference profile.个人喜好档案个人喜好档案Preferred check-in.入住手续单独办理入住手续单独办理2021/9/202021/9/201515Corporate Preferred“C”公司首选顾客Instant Award.即时兑换即时兑换No Free Night Award blackout dates.免费住房夜申请无截止日期免费住房夜申请无截止日期Ability to convert Starpoints to airline miles.积分可兑换航空哩数积分可兑换航空哩数2021/9/202021/9/201

11、616Corporate Preferred“C”公司首选顾客Ability to earn Starpoints on food and beverage charges,even as a non-guest.(USD 10N above)非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分Special toll-free number for membership services.全球免费服务电话全球免费服务电话2021/9/202021/9/201717Corporate Preferred“C”公司首选顾客Bonus of 2,000 Starpoints

12、 after 5th and 10th stays.第五次和第十次入住后，可得第五次和第十次入住后，可得2 2，000000分积分奖励分积分奖励4 p.m.late checkout.(subject to available at Resorts)延迟退房至下午延迟退房至下午4 4点点 （度假酒店视情况而定度假酒店视情况而定 ）Upgrade to a Preferred Room the day of arrival,if available.免费升级至首选房，视当天情况而定免费升级至首选房，视当天情况而定2021/9/202021/9/201818Gold Preferred“G”金卡首

13、选顾客Personal Preference profile.个人喜好档案个人喜好档案Preferred check-in.入住手续单独办理入住手续单独办理Instant Awards 即时兑换即时兑换No Free Night Award blackout dates.免费住房夜申请无截止日期免费住房夜申请无截止日期2021/9/202021/9/201919Gold Preferred“G”金卡首选顾客Ability to convert Starpoints to airline miles.积分可兑换航空哩数积分可兑换航空哩数Ability to earn Starpoints on

14、food and beverage charges,even as a non-guest.非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分Special toll-free number for membership services.全球免费服务电话全球免费服务电话2021/9/202021/9/202020Gold Preferred“G”金卡首选顾客50%bonus on earnings(=3 Starpoints)on 50%bonus on earnings(=3 Starpoints)on eligible charges.eligible char

15、ges.每一美金有效消费可得积分三分每一美金有效消费可得积分三分4 p.m.late checkout.(subject to available at 4 p.m.late checkout.(subject to available at resorts)resorts)延迟退房至下午延迟退房至下午4 4点点 （度假酒店视情况而定度假酒店视情况而定 ）Upgrade to a Preferred Room the day of arrival,Upgrade to a Preferred Room the day of arrival,if available.if available.免

16、费升级至首选房，视当天情况而定免费升级至首选房，视当天情况而定2021/9/202021/9/202121Platinum Preferred“P”白金卡首选顾客Personal Preference profile.个人喜好档案个人喜好档案Preferred check-in.入住手续单独办理入住手续单独办理Instant Awards.即时兑换即时兑换No Free Night Award blackout dates.免费住房夜申请无截止日期免费住房夜申请无截止日期2021/9/202021/9/202222Platinum Preferred“P”白金卡首选顾客Ability to c

17、onvert Starpoints to airline miles.积分可兑换航空哩数积分可兑换航空哩数Ability to earn Starpoints on food&beverage charges,even as a non-guest.非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分Special too-free number for membership services.全球免费服务电话全球免费服务电话2021/9/202021/9/202323Platinum Preferred“P”白金卡首选顾客50%bonus on earnings(=3

18、 Starpoints)on eligible charges.每一美金有效消费可得积分三分每一美金有效消费可得积分三分4 p.m.late checkout.(subject to availability at resorts)延迟退房至下午延迟退房至下午4 4点点 （度假酒店视情况而定度假酒店视情况而定 ）Complimentary Concierge Desk available 7 days a week.每星期七天免费礼宾服务每星期七天免费礼宾服务2021/9/202021/9/202424Platinum Preferred“P”白金卡首选顾客Upon check-in,rece

19、ive the best available room,including Select Standard Suites.入住时可免费提升至酒店最好房间，包括酒店所入住时可免费提升至酒店最好房间，包括酒店所指定的标准套间指定的标准套间Guaranteed room availability if guest makes reservations 72 hours or more in advance.7272小时确保房间预定小时确保房间预定2021/9/202021/9/202525Platinum Preferred“P”白金卡首选顾客Complimentary health club ac

20、cess.免费使用酒店健身中心免费使用酒店健身中心Club and Executive Level privileges.享受行政楼宾客待遇享受行政楼宾客待遇2021/9/202021/9/202626VIP Preferred 贵宾首选Personal preference profile.个人喜好档案个人喜好档案Preferred check-in.入住手续单独办理入住手续单独办理Instant Awards.即时兑换即时兑换No Free Night Award blackout dates.免费住房夜申请无截止日期免费住房夜申请无截止日期2021/9/202021/9/202727VI

21、P Preferred 贵宾首选Ability to convert Starpoints to airline miles.积分可兑换航空哩数积分可兑换航空哩数Ability to earn Starpoints on food&beverage charges,even as a non-guest.非住店的会员在餐饮消费也可获得餐饮积分非住店的会员在餐饮消费也可获得餐饮积分Special toll-free number for membership services.全球免费服务电话全球免费服务电话2021/9/202021/9/202828VIP Preferred 贵宾首选50%b

22、onus on earnings(=3 Starpoints)on eligible charges.每一美金有效消费可得积分三分每一美金有效消费可得积分三分4 p.m.late checkout.(subject to availability at resorts)延迟退房至下午延迟退房至下午4 4点点 （度假酒店视情况而定度假酒店视情况而定 ）Complimentary Concierge Desk available 7 days a week.每星期七天免费礼宾服务每星期七天免费礼宾服务2021/9/202021/9/202929VIP Preferred 贵宾首选Upon chec

23、k-in,receive the best available room,including Select Standard Suites.入住时可免费提升至酒店最好房间，包括酒店入住时可免费提升至酒店最好房间，包括酒店所指定的标准套间所指定的标准套间Guaranteed room availability if guest makes reservations 72 hours or move in advance.72 72小时确保房间预定小时确保房间预定.2021/9/202021/9/203030VIP Preferred 贵宾首选Complimentary health club a

24、ccess.免费使用酒店健身中心免费使用酒店健身中心Club and Executive Level privileges。享受行政楼宾客待遇享受行政楼宾客待遇2021/9/202021/9/203131Employee Preferred 员工首选Employee only can earn Starpoints through SPG Enrollments.员工只能从吸收加入新会员中得到积分员工只能从吸收加入新会员中得到积分Every qualify Enrollment,can get 100 Starpoints.(additional 50 Starpoints for Enrol

25、lment with guests E-mail address)每个有效入会，员工可得每个有效入会，员工可得100100积分积分 （如有如有E-mail E-mail 地址可多得地址可多得5050积分积分 ）2021/9/202021/9/203232Employee Preferred 员工首选Starpoints can use for Instant Awards,Free Night Award,USD cheque request.员工积分可用于即时兑换，申请免费住房夜，员工积分可用于即时兑换，申请免费住房夜，美金支票兑换美金支票兑换2021/9/202021/9/203333St

26、arwood Preferred Guest喜达屋顾客优先计划 From Level“A”&Level“C”upgrade to Level“G”10-19 stays or 25-39 nights per year 只需只需10-1910-19次入住或次入住或25-3925-39个住房夜，首选顾客和个住房夜，首选顾客和公司首选顾客就可免费升级至金卡首选顾客公司首选顾客就可免费升级至金卡首选顾客2021/9/202021/9/203434Starwood Preferred Guest喜达屋顾客优先计划 From Level“A”,“C”&“G”upgrade to Level“P”20 above stays or 40 above nights per year 只需只需2020次入住以上或次入住以上或4040个住房夜以上，首选顾客个住房夜以上，首选顾客就可免费升级至白金卡首选顾客就可免费升级至白金卡首选顾客2021/9/202021/9/203535