企业商务英语口语PPT培训2.ppt

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1、LOGO商务英语口语商务英语口语2021/9/271vWhats up?vIts up to you.vThats really something!vIm really different!vEveryone think of changing the world,but no one think of changing himself.Lead-inLead-in2021/9/272商务电话商务电话 Making Calls1 Receiving Calls2 Transferring Calls3 Telephone Messages42021/9/273Making Callsv确认电

2、话确认电话Is that 01234567?Hello,（is that）John?v自报姓名自报姓名This is Ada from TPV.Hello?This is Ada speaking.2021/9/274Making Callsv打错电话打错电话Sorry,I must have dialed the wrong number.Im terribly sorry.Ive got the wrong number.Im sorry.Ive been mis-routed.Im sorry but this is the number I was asked to ring.2021

3、/9/275v告知找谁告知找谁May I have Jack?I wonder if Karen is in.May/Could/Can I speak to/with Dr.Smith please?Could you please put Kelly on the phone.Could you put Kelly back on?Making Calls2021/9/276v事情紧急事情紧急I have something urgent to consult Kelly.I need to get in contact with Jack right away.The situation

4、 admits of no delay.Could I have her mobile phone number?Could you tell me where I can reach her?Making Calls2021/9/277v何时回来何时回来Can you tell me what time he will be back?When do you expect him back?What time do you think hell be free?When is a good time to catch him?Making Calls2021/9/278v稍后再打来稍后再打来

5、I must discuss the matter with Jack himself.Ill call back later.Ill ring again one hour later.Making Calls2021/9/279v告知电话告知电话Hello,01234567.Good morning.Grant Hotel.Can/May I help you?Hello,TPV.How can I help you?Receiving Calls2021/9/2710v语音信箱语音信箱Hello.You have reached 01234567.Im sorry Im unable t

6、o answer your call right now.Pls leave your message after the tone.Ill get back to you as soon as I can.Thanks for calling CRI Online,pls dial the extension or press 0 to get to the operator.Receiving Calls2021/9/2711v请对方稍等请对方稍等Just a moment/second,please.Ill see if hes in.Hang on.Ill get him for yo

7、u./Ill put him on the phone.Would you mind holding for a minute.She is coming now.Receiving Calls2021/9/2712v重名重名We have two Kays here.Which Kay do you want to talk to?By any chance do you know her department?Kay of which department?Receiving Calls2021/9/2713v没有此人没有此人We dont have any Smith working h

8、ere.Im sorry there is nobody here by that name.He is no longer at this company.Im sorry.Smith was transferred to our Branch Office.Receiving Calls2021/9/2714v人不在人不在Hes off today./Hes off duty/for the day.Im sorry he is not in the office/out of the office.Hes out of town./Hes on a business trip(to/in

9、 Hong Kong).Hes out for lunch.Would you like to try again an hour later.Receiving Calls2021/9/2715v不便接电话不便接电话Im afraid hes occupied/busy/tied up now.Hes on another line at the moment.Im sorry,he has someone in his office right now.Hes in/attending a meeting now.Receiving Calls2021/9/2716v何时回来何时回来In

10、two hours,I think.Im not sure,but hell probably be back by three.He should be back after lunch/very soon.Can you call back later?Receiving Calls2021/9/2717v代接代接Can anyone else help you(with this)?Would you like to speak to someone else in the office?Would you care to speak to Lily instead?Lily can t

11、ake the call for her.Receiving Calls2021/9/2718v没听清楚没听清楚Pardon?/I beg your pardon.Im afraid I didnt catch your name.Could you repeat it,please?Can you speak a bit louder?Im afraid youre speaking a bit too fast.Can you speak slowly.Receiving Calls2021/9/2719v线路有问题线路有问题I cant hear you very well.The ph

12、one seems to be out of order.The phone seems to be out of order.Im sorry,we seem to have a bad connection./Its a bad/terrible line.Im afraid we have a crossed line.Hang up and Ill call you back.Can you hang up and call back?Receiving Calls2021/9/2720v对方打错对方打错Sorry,wrong number.Im afraid youve got/di

13、aled the wrong number.Im sorry you have the wrong extension.What number have you dialed?No,its 01234567.Receiving Calls2021/9/2721v挂断电话挂断电话Oh,sorry,Id better go now.Oh,somebody is at the door.I have to go.Ill call you again later.Ill think about it and call you back soon,OK?Sorry.I have a meeting ri

14、ght now.Well Lily,its been a pleasure talking to you.Receiving Calls2021/9/2722Sample Dialogue AvA:Hello.Can I speak to Mr.John Anderson,Please?This is Steve Lee.vB:Hold on,please.vC:John Anderson speaking.vA:Hi,John.This is Steve.Did you get my note?vC:Yes,I just got it.Ill think it over and call y

15、ou back.vA:Fine.See you later.vC:Goodbye.2021/9/2723 Thanks for calling TPV Online,pls dial the extension or press 0 to get to the operator.vA:Hello.Thiss David from BBC.May I have Kay please?vB:Im sorry,but we have two Kays here.Which Kay do you want to talk to?vA:Kay in charge of HP.vB:Hang on.Ill

16、 get her for you.Sample Dialogue B2021/9/2724()vB:Im afraid shes occupied now.Can anyone else help you?vA:No.I really need to talk to her personally.vB:Would you like to try again later?vA:OK,When is a good time to catch her?vB:In one hour,I think.vA:Fine,thanks a lot.See you.vB:See you.Sample Dialogue B2021/9/2725LOGOLets call it a day!Lets call it a day!2021/9/2726