酒店英文客人道歉信.docx

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1、酒店英文客人道歉信酒店给客人的.致歉信如何写?下面请看我给大家整理收集的酒店英文客人致歉信范文，欢迎阅读参考。酒店英文客人致歉信范文一Ms. MITSUKO IWASAKI3-16-6-804, HIGASHISUNAKOTO-KUTOKYO, 136-0074Dear Ms. Iwasaki,Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.At the outset, please accept our most sincere apol

2、ogies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome

3、 for your reference.Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been deleted. We understand t

4、hat you may requested the King Size room but actually we could not satisfy yourMr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasi

5、on and allow us to redeem ourselves by welcome you back in the near future.May the year of the Rabbit bring you joy and prosperity.Yours Sincerely,Alfred ZhuangFront Office Manager酒店英文客人致歉信范文二Dear Mr. ShuI would like to thank you for choosing the China World Hotel for your recently stay.On behalf of

6、 management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper.during your stay with us on 01- 08th Nov.As our valued guest, your comments and feedback are of utmost importance to us.

7、Mr. Shu, should you choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.My apologize once again and thank you for taking time to bring this matter to our attention.We are looking for

8、ward to welcome you back to hotel again if you would like to give us chance to correct our mistake.Should you have any inquiries, please feel free to contact me.Kind and best regards.Alfred ZhuangFront Office Manager.酒店英文客人致歉信范文三November 03, 1999Mr. Shen Nan PingFlat 20F, Block 1Robinson Heights8 Ro

9、binson RoadHong KongDear Mr. ShenWe are sorry to learn of theunpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.We have made a full investigation into ma

10、tter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with corr

11、ect amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.Your sincerelyAlfred ZhuangFront Office Manager