酒店培训活动纲要：会见媒体.docx

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1、酒店培训活动纲要:会见媒体Task 任务： Media Interview 会见媒体Code序号：OHSMMCC001Objectives 目的： At the end of this session, each trainee will be able to meet with media personnel professionally and obtain relevant information about the media.在培训结束时，每个学员将学会如何以职业的方式在饭店会 见媒体人士。Standard 标准：See Attached.参见附件。Resources 培训器材：Wh

2、ite Board & Mark Pen白板和马克笔Method培训方式Training Steps培训步骤Time时间Lecture讲座式Group Discussion 小组讨论1. Like Media call, Media interview is also an interaction with our clients, a good chance to probe ads agency and suppliers competency and potential to work with. In the meantime, it is an opportunity to cond

3、uct Customer Relationship Management and to deliver hotel and brand image.与拜见媒体一样，在饭店会见媒体也是与我 们客户打交道的一个过程，是一个了解广告 商和供应商的资信度和合作潜力的良好机 会。同时这也是一个实行客户关系管理和展 现饭店和品牌形象的机会。2. Review what has been learned in Media Call session and ask what we need to do before Media Interview?回顾在拜访媒体人士部分的内容，提问我们 在会面媒体人士前应准备

4、什么？Refer to Procedure 1-3参见程序1-3条3. Review Media Call session and ask what needs to be obtained after media interview? 回顾拜见媒体部分，提问在会面后应从媒体8 min8分钟8 min8分钟8 min8分钟人士那获得什么信息?5分钟Refer to procedure 6 参见程序第6条。4. After the interview, it is the same as media call to report and send courtesy letter.会面后，与拜见媒体一样要汇报和发礼节信8分钟 件。Refer to procedure 9-10 参见程序第9-10条。5. Summary with emphasis on customer relationship management. It is essential to deal with the visitor on behalf of The St. Regis Shanghai and keep a close touch with them.总结时将重点放在客户关系管理上。在处理 与来访者的关系上，我们要注意自己代表着 酒店，并经常与媒体保持密切的联系。