《酒店英语实训教程》答案 unit 7 Answer key.docx

《《酒店英语实训教程》答案 unit 7 Answer key.docx》由会员分享，可在线阅读，更多相关《《酒店英语实训教程》答案 unit 7 Answer key.docx（6页珍藏版）》请在淘文阁 - 分享文档赚钱的网站上搜索。

1、Answer keyUnit 7fishpoultryshellfishmeatsquidchickenprawnsbeefcodducklobsterlambsalmonturkeyshrimpsvealtroutcrabporktunavenisonvealfishpoultryshellfishmeatsquidchickenprawnsbeefcodducklobsterlambsalmonturkeyshrimpsvealtroutcrabporktunavenisonvealfishpoultryshellfishmeatsquidchickenprawnsbeefcodduckl

2、obsterlambsalmonturkeyshrimpsvealtroutcrabporktunavenisonvealfruitvegetablesherbs/ spicesdrinkmelonscarrot peasbasilcoffeepeachoniongingerjuicepineapplesbeansparsleysodagrapesspinachgarlicteapotatowaterbroccoliTaskCbroil: fish, lamb chops, steakboil: eggs, potatoes, ricebarbecue: chicken, hamburgers

3、, sausages bake: chicken, pies, cakes, cookies, lasagna steam: fish, dumplings, rice, vegetables grill: chicken, fish, shrimp fry: eggs, fish, potatoesTask DFirst, heat the butter and water in a small pan.1 Then pour the melted butter and water into a mixing bowl.2 Add the other ingredients, and mix

4、 them together.3 Drop spoonsfuls of the mixture onto a baking tray.5 Now bake them at 200 (400F) for 10 to 15 minutes.6 Leave them to cool on the tray before you eat them.ctivity 2Task A8 一 12- 9一 1一6- 105 - 13 f 4 - 32, 7, and 11 are not included.Task D1 waiter/waitress2 chef de rang3 cashier4 bart

5、ender5 waiter/waitress6 headwaiter/headwaitress7 second headwaiter/headwaitress8 wine waiter/waitressActivity 3Activity 3Activity 3Task AOrder breakfast.W: Good morning, ma?am. Here is (1) your menu. May I (2) take your order now?G: Please give me a few minutes. Pm not yet ready.W: Please (3) take y

6、our time, maam.G: Waiter. Td like to have a full breakfast.W: Yes, maam. Which kind of juice would you (4) prefer, grapefruit or orange?G: Orange, please.W: Would you like (5) sausage, bacon or ham?G: Sausage.W: How would you like your eggs, (6) sunny side up or (7) over?G: Two fried eggs, fried ove

7、r.W: Certainly. Would you like toast, (8) breakfast rolls, croissants or Danish pastries?G: Croissants, please. And Id like to have a black coffee.W: Yes, maam. So, thats orange juice, sausage and eggs, (9) fried over, croissants and a black coffee.G: Thafs right.W: Thank you, maam.Task B Practice:

8、work with words. Order lunch.W: Good afternoon, gentlemen. Welcome to Tiffany &G restaurant.(1) How many people are there in your party (请问你们一共几位)？G: Three.W: Where would you like to sit, (2) in the smoking or non-smoking area (有烟区还 是无烟区)？G: Smoking.W: Follow me, please. Til seat you. (3) How about

9、this table (这张台可以吗)？G: Yes. Thank you.W: Please take a seat. Heres the menu. (4) Take you time (请慢慢点),please. Til take your order a moment later. Would you like something to drink first?G: We have three Tsing tao.W: Just a moment. Pll bring it for you right away.A few minutes later.W: May I (5) take

10、 your order (您点好了吗)now, sir?G: Yes. Can I order set lunch?W: Certainly. How do you want your (6) set lunch (套餐),sir?G: I have cream of white bean soup, grilled sirloin steak with gravy sauce, fresh fruit plate, and hot coffee.W: (7) How would you like your sirloin steak done (请问您好的西冷牛扒要几成 熟)？G: Medi

11、um well.W: Shall I bring your coffee (8) now or later (现在还是等会儿)?G: Later.W: Would you like something else?G: No. That is all.W: Well cook your set lunch about 10 minutes.G: Good. Thank you.W: You are welcome.TaskCGuest 1: Asian vegetable soup, Rehberg Ravioli, apple strudel / hot cherriesGuest 2: Bl

12、ack Forest ham, pork fillet in a cream sauce, walnut ice cream / cheeseboardGuest 3: Black Forest ham, cordon bleu (without cheese), hot cherries (withoutvanilla ice cream）Guest 4: goulash soup, pork fillet in a cream sauce, apple strudelGuest 5: Smoked salmon, hot cherriesGuest 6: Asian vegetable s

13、oup, Rehberg Ravioli, hot cherries菜谱汤菜炖牛肉汤（招牌菜）牛肉清汤加肉丸亚洲蔬菜汤一一辣冷菜黑森火腿加黑麦面包烟熏三文鱼加烤面包片和黄油主菜乳酪里脊肉一一蘑菇奶酪酱炳猪肉里脊配烤土豆蓝带一一奶酪火腿酥炸小牛肉片，配薯条和色拉招牌蹲鱼一一杏仁大蒜酱煎蹲鱼，配煎土豆雷贝格小方饺一一招牌黄油饺，菠菜叶垫底甜点热樱桃一一浇干邑，配一个香草冰淇淋球苹果馅卷一一热点，配香草酱汁核桃冰淇淋一一两个核桃冰淇淋球配新鲜无花果和奶油各种奶酪一一各式法国全脂乳干酪Activity 4Task Afood: wrong dish, wrong preparation method,

14、 wrong side dishes, too cold, poorquality, oversalted, underdone, etc.drinks: not cold enough, glass not filled properly, lipstick on glass, flat drink, corked wine, etc.service: inattentive or discourteous staff, unprofessional behavior, long delays, etc.atmosphere: music too loud, too much noise /

15、 smell from kitchen or toil/restroom, no designated smoking/non-smoking areas, poor hygiene, draughty, etc.cleanliness: dirty tablecloth, cutlery, crockery, etc.administrative aspects: credit card acceptance/validity, wrong items on bill, not enough staff, problems with reservation, etc.2 Make a lis

16、t of the most important rules for dealing with complaints.a Listen carefully to what the guest has to say.b Do not interrupt the guest.c Apologize to the guest.d Maintain eye contact.e Stay friendly, fair and objective.f Accept responsibility and do not blame someone else.g Do not discuss the proble

17、m in front of other guests.h Take prompt action and try to find a solution.i You may offer compensation or a price reduction.j Call a supervisor if you feel you cannot handle the problem yourself.k See complaints as a chance to improve your service in the future.Task Ba11 b 7 c 8 d 1 e 9 f 4Task D R

18、ole play （参考答案）1 Guest: You are Matt Bomer from New York. You know little about Chinese cuisine. Youd like to order the chefs specialty.Waiter: You recommend Todays Specialty for the guest.Scene ： Mr. Frank came from America, he would like to taste Chinese cuisine this evening.A=Waiter B-Mr. FrankA：

19、 Mr. Frank, what would you like to have tonight, Western food or Chinese food?B： When I was in America, my friend, Mr. Dull recommended me to have Chinese food, and I appreciate it very much indeed. What kind of cuisine do you have in your dining-room?A： We have Guangdong food, Sichuan food and Shan

20、ghai food. Which one do you like best?B： I don*t like anything greasy. I think Pd like to have Guangdong food.A： OK, How about saute prawn section, saute lobster slices with mushroom?B： All right. Til take them all.A： Mr. Frank, do you like to use chopsticks? If you dont, Fil get you fork and knife.

21、B： If I can have them, so much the better.A： Do you like some soup?B ： Yes， I dont know what soup you have.A： We have sliced chicken soup, dried mushroom clear soup and so on.B： Good. I prefer dried mushroom clear soup.A： According to the specifications of Chinese food, we serve dishes first and then soup. If you like we*ll bring you some soup first.B ： Im used to having soup first.A： All right, Ill get it for you.