2021国家开放大学电大专科《管理英语2》期末试题及答案(试卷号：3938).docx

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1、2021国家开放大学电大专科管理英语2期末试题及答案（试卷号：3938）盗传必究一、交际用语（共计2分每小.2分）15 :迭择正确的语句完成下面对话,笄将签案序号写在答慧舐上.1 . Good morning 1 Sunshine Community Center! Miy 1 help you?A Ed like to book one air tickcLKm ghd to introduce myself to you.C 1 need a plumber to repair the water pipe in my kiicheru2 .一 Hows your mother doing

2、?A. She i very wellK Shr is very kind.C She is doing shopping now.My name is Helen- and I was bom in I960. My major was electrical engineering.A. Tell me your name, please.& Tell me a little bit about yourselfA plense.C. Tell me how old you are please4. Any suggestions for the project?A. I need your

3、 advice on iuI advise ytu to put more hands in this projecuC Thanks far your suggestions5. Hi. Helen HI have an interview tomorrow.Pm afraid I can*t make it.A. Sure# you can. Take it easy.K Im sorry to hear that.C ThMt,s tdl righu1 .-JIUC与场构（共计30分每小Ifl 2分）6-20H:M）下面的句于，从三个选顼中选出一个能填入堂白处的正确逸顼并将答 案序号珊在

4、答 H.6. At the end of the dny you wnnl nil nTtendeesyour event tn remember thikey meAsage that youtvr iipcnt long time rrinlnrang.A. leaveB. to leave7. Hr in thh company.A. in ehargr of队 in th charffe ofC under the chArgc ol8. Hinng good employ nuy cam much money #ind iimrt it cn win much more lor th

5、e compnny in future.A* what moreB- at hitC. however9. They havr diMurccmrntthe plan of crlcbraling the founding of the rommunity.A. onB- in10. rhe quMhty of qurntionnaifr will how murh mfnrmntion we know from ourcustomerAA. effectC. tnke11. The hcHing aynirm ol our opArtment community service center

6、.A. dlMTUBMIOriG praiwe12. It i only by agrreinu with thrir view MtUAtion und crnl the cujitonier nway happy.A. (tuMRentinK n |w) n) blc nolutkun QBiiKtfOted m poftflble wlution13. The new year id JukiA. in cornerC autrndi the earnercustomerAA. effectC. tnke14. The hcHing aynirm ol our opArtment com

7、munity service center.A. dlMTUBMIOriG praiwe15. It i only by agrreinu with thrir view MtUAtion und crnl the cujitonier nway happy.A. (tuMRentinK n |w) n) blc nolutkun QBiiKtfOted m poftflble wlution16. The new year id JukiA. in cornerC autrndi the earnerK Meetbroke down no 1 mMdr caII to theH compll

8、intpoint findthat you will rcnolve theK pOAmble wlntionII around the cornerH. Look IA Here are the bu corncn.H. Look IA the more competitive you will be20. We it very much that youve come to give us a timely ride. Otherwise we would mi the imin.A. appreciateR expectG promine三、阅理解(共计i。分，督小分)21-25 .：阅

9、读下列短文，从A、B、C三个遮现中堆出一个正答案.并将答案序号写在答题纸上.Passage IAngry cuMomcrft tend to aim their disMtis/Action and complaints at staff members. If this happens to you# you should remember that they are actually exprexsinR their dissatisfaction about the company nnd not about you an an individuuL But if you wish to

10、 be MurccMful in nny buiritAtthen you have to Iwn how to handlr Hngry cumomert lAUta brlow nre a few guidelines to help you drvelop your own prronl mrnlrgy (or dcAlmg with Mfigry cuMomefBiNever nrguc buck. You miut stay calm nnd mm to MniiAiy rhr cuwtomer even in the nio i diHicuh sltUMtionib. It t

11、only by MrcriH with ihrir virw iwinl and ugrMtinn n poLbkj solution (tint you will rrwolvr the Aituarion and nrnd the cuMomrr awy huppy.Ue your cy mcm? yew mgiuh. MaLIc turc vou n morr thani k RyliwtcninK corrfully you will he able to undcrNtand why the cuntomrr in complairilnK. w thnt Mtm(BShow tha

12、t you C4iret Um every opportunily to cxprrsn your apology “nd undcrietnnding. You have to uhow that you will 血 rvrrything within your power to try nnd resolve rhe ituation I hts exhibition of your concern will win the customer over. There will br o aigntfinint churiKe in their behaviour.Control your

13、 linger nnd be patient, lArarn to relax and calm yourcH. Having pnticncr with your ruAtotncru ind with yourel( will go a Icing WAy in winning over hostile cuMonicrbTh. bov aim thrir dikBtirMctlon mid complaints atA. r whn accompany themZ2. When m customer hout ruikly m yom you shouldA. Argue Uack an

14、d protect yourAtlf11 krep quirt nnd Iravr the cumorncr alonec keep caItti and listen cnrcfully 10 the cuHtorner23. The underlined sentence in ParaRraph 3 mennnA. your mouth it no! more important for you than your cuirsK you should listen more thon you peak. c you should talk more thun you litrn-24.

15、When dealing with nn nngry cu*iomcrt which i NOT tlw right Attiturir?A. Be concerned.K Be pntienuC He /imusrcL25. Which of the following HtatrmetitK tn true dceordinK to the pnsKAgc?A. When the cu&mm complaint you neednt i limn carefully.K You neednrt say sorry to ihose angry custotiiers.CL You rtho

16、uld relax yonrMcIf nnd try to undrrHtnnd the nngry cuAomrrfu 26-30tt： iWWSffl 文内容 判断tft出的UI句是否正确.正的写“ I”，错煤的号件，并将答祟勇在答命蛾上.PnMMgc 2Cro training is 1 raining an employee to do n different part of the orKAnuatiom a work Home benefits for the employer* ns wdL It letsi them I ram nrw skilk. rnnke% them m

17、ore VMIunbk. krepA them simulated and reduces worker tioredom.Chjsr trnining ran be used in ftlmowt nny ponitiari in almoAt nny indujitry. I crona I rained some of my derngn engineers to o Oji field instAIInfion trip nnd get firathttiid knowlr.dgr of how their designs workrdt or didn * t work, in fh

18、r field, (ashirrt can bv trained to mock nhclvcs and *tockrrs trained to cashier. Thin allows you tu quickly open ftddilionMI rcgifilrr. if the ciiKtumrr queut? gets too long.As you prrparr cross iraining phnskt yuu need to ronnider borli Ihe company bcncfitji nnd the employee benefitsu Cnrclully sc

19、lrcr the employees to br cross trained. Some people like to learn new things. Some are more cumforuhlrto wIihi they know. Dorn 1 decidewhich employees are ready for n change based on their nge or prrformiinece26. CrosA irfiininK i trninmg an employer fa da a different job in dilkrrnt cumpiny.27. Cro

20、fts training is bcnrAonl not only fur rnnnnAers hut mIw lar employee!*.28. CrosA training can Apply to iilmOAt nny pamtlon wnd Mrng any industryA29. Whvn you prepArv cro* tr/tinirig planat the only conlidcrnlion in the company benrfitn.30. Yuu enn decide which cmploym tu hr emm troinrd Mcconiing tn

21、theirH.WiftMtiZO 分,鸟小 614 分)3S： iW从以下AJkCH个迭】员中访出伐#，并再答*序号写在答峨上31. Whrn you *tnrt a jobtyuu mui Mtick to it.a. - n你冲的r件rfl,你就也待之以恒.b. r你典了一件m他它.c当你开的一件r什的时候，他us认aw.32. I hr old nyinK prnrlire rnnkc* perlcci Applies to interview preparation too.A.古IS “曲不肉口”也也用于招聃?|话“熟m生巧”时Mtf城冷备也JMS川的.C,在-闹试在格时我们常常用w

22、占erM生巧,33. Wr rnnt ponnibly thr work lnnr by （let fiber.A.f JI份的我们不卯fit做呢速珈IH.11卜月一所我们不”.做攻璃工作.C十月份后我们不娜施做完也巩工作.34. rhe more kmlhar intrrvIcwinK frrh Io you* the le anxiety you will feel with the procvNftB案序号可在答蛾上6.C7. AII. H12. A16-A1?B8. C13. B1. A9-A14. B19. C10. B15.C20. A三、阅读理解（共计40分.每小JS4分）21.25 阅:读下列短文.从A、8c三个选项中选出一个正携答案，并将答案序号写在答禽 纸上。Passage 121. A22. C23. B24. C25. C26-30据短文内容判断纶出的iS句是否正确.正确的写“丁”，错误的写，并将答案写在答HffioPassage 226. F27. T28. T29. F30. F四、翻译（共计20分S5小H 4分）31-35 ：谓从以下三个选项中选出最佳峪译,并将答案序号写在答U抵上。31. A32. B33. A34 A35. B