《酒店英语实训教程》答案 修改版)Unit9 Answer Key (.docx

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1、Answer keyUnit 9Activity 1Activity 1Activity 1Task AHi! Im Jessica Watson. Im a housekeeping supervisor for Hilton Hotel. Im in charge of making sure that the quality standards of the hotel are followed with regard to cleaning the room. Specifically, I supervise work activities of cleaning personnel

2、 to ensure clean, orderly, and attractive rooms in our hotel. I also assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. Sometimes, I may purchase housekeeping supplies and equipment, and take periodic inventories. In addit

3、ion, I screen applicants, train new employees, and recommend dismissals.Activity 2Task B行政管家-17 楼层主管-4公卫主管-2 公卫领班-6 仓管员-15 洗涤工-7行政管家-17 楼层主管-4公卫主管-2 公卫领班-6 仓管员-15 洗涤工-7行政管家-17 楼层主管-4公卫主管-2 公卫领班-6 仓管员-15 洗涤工-7行政副管家-3楼层领班-8洗衣房主管-20水洗领班-9清洁工21客房主管-16客房服务员-14布草主管-1干洗领班-13缝纫工11客房中心文员12 洗衣房经理-5 服务中心领班-19

4、布草领班10熨烫工18Task D1-C;2-A;3-E;4-B;5-F;6-DActivityActivityTask DRemove dirty linens, towels, and trash from the room and the bathroom. Removethe comforter/blanket. If items are scheduled to be laundered, remove them fromthe room. Otherwise, set them aside while changing the bed linens.1. Put clean she

5、ets on the bed (one fitted sheet, one flat sheet) and clean pillowcaseson the pillows. Replace the blanket and comforter.2. Clean the bathroom. Use several rags to prevent cross contamination. Spray the bathtub and shower walls with bathroom cleaner, and wipe them down with a rag. Rinse with water i

6、f the chemical you use requires rinsing. Change the shower curtain if it is dirty. Spray the toilet and seat with bathroom cleaner, and wipe it down with a different rag.3. Clean the mirrors, windows, TV, and phone in the guest room with the glass cleaner. Wipe down any hard surfaces of furniture su

7、ch as the desk, dresser, nightstand, lamps, headboard and inside of drawers. Remove stains from the carpeting or upholstery with a cleaning product made specifically for carpeting and upholstery.4. Replace trash bags in the room. Make sure all other items provided by the hotel are replaced, such as

8、laundry bags, laundry slips, do-not-disturb signs, and in-room guest guides. Remove all rags and cleaning products from the room. Vacuum the carpet, and spray the room with air freshener.Activity 4Task BGuest room No.Guest room No.What is the complaint How to solve?about?Sarah Room 908Charlie Room 5

9、02Annie Room 712The sink is leaking in the bathroom.The room does not have an ocean view.Dirty floor, hair in the bedSend a maintenance man up to fix it call front office and change if available change the roomimmediatelyTaskC(1) housekeeping office(2) supervisor(3)problem(4) leaking(5) apology(6) fix(7) another(8) immediately