酒店给顾客的英文道歉信.docx

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1、酒店给顾客的英文道歉信致歉信是要向对方陈述自己不当行为给对方造成不利影响的歉意，或者无法答应对方不违常理的所托的缘由。这里我为你们细心搜集整理了酒店给顾客的英文致歉信。希望可以帮助到大家。酒店给顾客的英文致歉信(一)Dear Mr. LiIt has been brought to my attention that upon checking in at China World Hotel on Jun 2, 20xxYour experience was one of difficulty.I would like to express my sincere apologies for t

2、he poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.Unfortunately there was an error in your reservation r

3、egarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near

4、future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.Sincerely,Alfred ZhuangFront Office Manager酒店给顾客的英文致歉信(二)Mr. Ulrich Niemann.DirectorPeople-People

5、Exchange Co.Dear Sir or Madam: Friday 22nd SeptemberMany thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the l

6、iberty of replying to you on his behalf.Mr. Niemann, please accept our sincere apologies for the problems you have experienced - our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any chann

7、el, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.I have also noted your comments concerning our housekeeping Staff and their lack of English and basic courtesy

8、 and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for t

9、aking the time to put pen top paper.We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer you one night's complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would conta

10、ct me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have.My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.RegardsAlfred ZhuangFront Office Manager酒店给顾客的英文致歉信(三)Dear Sir

11、or Madam:The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guest's reservation and we regret any undue inconvenience you were

12、 caused as result.We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be comfortable one.Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.With renewed apologies.Yours SincerelyAlfred ZhuangFront Office Manager