旅游饭店职业英语优秀PPT.ppt

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1、旅游饭店职业英语你现在浏览的是第一页，共36页Unit Two Front Office前前 厅厅 服服 务务Lesson 3，4，5你现在浏览的是第二页，共36页Lesson 3What Kind of Room Would You Like 您想预定什么样的房间您想预定什么样的房间你现在浏览的是第三页，共36页Key Words：n reservation 预预 定（定（n.）n reserve 预预 定（定（v.）n double 双人的双人的n single 单人的单人的n September 九九 月月n intend 打打 算算n prefer 喜喜 欢欢n stay 停停 留留n

2、 confirmation 确确 认认n book 预预 定定n bath 浴浴 室室n New York 纽纽 约约你现在浏览的是第四页，共36页Talking to the Guest情情 景景 会会 话话你现在浏览的是第五页，共36页ONEClerk:D Guest:GC:Good morning.Beijing Hotel.Room Reservation.Can I help you?G:Yes,Id like to reserve a room for September 20th and 21st,please.C:What kind of room would you like

3、,a double or a single room?G:A double room.C:Wait a moment,please,Sir.你现在浏览的是第六页，共36页TWOC:China World Hotel.May I help you?G:Im calling from New York.Id like to make a reservation.C:Yes,Madam.What kind of room do you prefer?G:I need a single room with bath.C:How many nights will you stay?G:From May

4、12th to 18th,thats seven days in all.C:Ok.Ill send you the confirmation letter.G:Thank you very much.C:Its my pleasure.We look forward to your coming.你现在浏览的是第七页，共36页Notes：nWait a moment，please.请稍等请稍等.类似的说法类似的说法:Wait a minute/second，please.nIn all.总共总共,总计总计 Example:Thats 7 yuan in all.nIll send you t

5、he confirmation letter.我会给您发确认函我会给您发确认函.n-We look forward to your coming.我们盼着您的到来我们盼着您的到来.-Im looking forward to your letter.盼望收到您的来信盼望收到您的来信.你现在浏览的是第八页，共36页Your Turn to Try NownListen to the words and repeat:1.book 预定预定2.room 房间房间3.suite 套房套房4.presidential suite 总统套房总统套房5.double bed 双人床双人床6.single

6、room 单人间单人间7.triple room 三人间三人间8.reservation 预定预定 9.double room 双人间双人间 10.standard room 标准间标准间你现在浏览的是第九页，共36页Do you know this?nTwin-bed room 双床间（标准间）双床间（标准间）nDouble room 双人间双人间（大床房）（大床房）你现在浏览的是第十页，共36页n nListen to the sentences,repeat and translate:1.What type of room do you want?2.Id like to book a

7、 single room with bath.3.How many nights are you going to stay?4.How many nights will you need the room?5.We look forward to your arrival.你现在浏览的是第十一页，共36页nListen and complete the dialogues:1.C:Good morning,Friendship Hotel.Room reservation.G:Yes,for next Sunday.C:.G:A single room with double beds.C:

8、.你现在浏览的是第十二页，共36页2.C:Good afternoon,sir.G:Good afternoon.Im calling from America.C:.G:Id like to reserve a double room.C:.G：Id like it from august 14th to 17th.C：Ok.We look forward to .你现在浏览的是第十三页，共36页Lesson 4Do You Have a Reservation您有预订吗您有预订吗你现在浏览的是第十四页，共36页Key Words：n passport 护照护照n fill in 填写填写n

9、 registration 登记登记n form 表格表格n afraid 害怕的害怕的n moment 此刻此刻n available 可用的可用的,能得到的能得到的n certainly 可以可以你现在浏览的是第十五页，共36页Notes：nUnder ones name 以以的名义，在的名义，在.的名下的名下 Example:There is a reservation under your name.nWould you please fill in this registration form?您能填以下这张登记表吗？您能填以下这张登记表吗？“填写填写”还可以用还可以用fill ou

10、t,例如：例如：Could you fill out this form.你现在浏览的是第十六页，共36页Talking to the Guest情情 景景 会会 话话你现在浏览的是第十七页，共36页ONEReceptionist:R Guest:GR:Good afternoon.Welcome to our hotel.What can I do for you?G:Yes,I have a reservation in your hotel.R:May I have your name?G:John Smith.R:Wait a moment,please.Yes,we have you

11、r reservation.May I see your passport,please?G:Here you are.R:Would you please fill in this registration form?G:Of course.你现在浏览的是第十八页，共36页TWOR:Good evening,Madam.May I help you?G:Yes,Id like to have a single room.R:Do you have a reservation?G:No,Im afraid not.R:Wait a moment,please.Let me see.Oh,the

12、re is one single room available.G:Thats great.Ill take it.R:May I have your passport for the registration?G:Certainly.Here you are.你现在浏览的是第十九页，共36页Notes：nOh,there is one single room available.有一个空的单人间。有一个空的单人间。Is there any ticket available for tonight?今晚的票还有吗？今晚的票还有吗？nSorry,all rooms are taken/full.

13、抱歉，所有的房间都满了抱歉，所有的房间都满了nI will take it.我就要我就要了。了。nExample:This silk dress is beautiful.Ill take it.你现在浏览的是第二十页，共36页Your Turn to Try NownListen to the words and repeat:1.registration 登记登记2.available 可用的可用的plete 完成完成4.form 表格表格5.show 出示出示6.receptionist 接待员接待员7.fill 填充填充8.passport 护照护照9.sign 签字签字你现在浏览的是

14、第二十一页，共36页n nListen to the sentences,repeat and translate:1.Do you have a reservation?2.May I see your passport?3.I have a reservation in your hotel.4.Do you have a room available for tonight?5.Could you sign your name here,please?你现在浏览的是第二十二页，共36页nListen and complete the dialogues:1.R:Good afternoo

15、n.?G:Yes,I want to have a single room for tonight.R:.G:sure,.R:wait a moment,please.你现在浏览的是第二十三页，共36页2.R:Good morning,Madam.?G:Yes,my name is Nancy White.Do you have a single room for today?R:?G:No,.R:Wait a moment,please.Im sorry,.G:Thats too bad.R:But we still have one double room available.Will t

16、hat be all right?G:,Ill take it.R:May I?G:Here it is.R:?This is the form.G:Of course.你现在浏览的是第二十四页，共36页Do you know this?日期表达法在年 in 在2004年 in 2004在月 in 在6月 in June在日 on 在6月23日 on June 23rd在星期几 on 在周六 on Saturday你现在浏览的是第二十五页，共36页Lesson 5Your Total Is 588 Dollars您的费用总共是您的费用总共是588美圆美圆你现在浏览的是第二十六页，共36页Key

17、 Words：ncheck out 结帐结帐nwait a moment 等一会儿等一会儿nbill 账单账单nready 准备好的准备好的ntotal 总共总共nright 正确的正确的ncorrect 正确的正确的你现在浏览的是第二十七页，共36页ncheck 检查；核对检查；核对nitem 项目，条目项目，条目nmistake 错误错误npay 付账付账ncharge 费用费用nper night 每晚每晚你现在浏览的是第二十八页，共36页Notes：nId like to check out now.我现在想结帐我现在想结帐.would like to do sth.愿意愿意,想想 E

18、xample:Ill leave Beijing today and Id like to check out now.n结结 帐帐 用用 语语:-Heres your bill,Sir.It totals$889.Please check it.-Im terribly sorry,Sir.We did make a mistake.(当帐单出错时当帐单出错时,应向客人抱歉应向客人抱歉)你现在浏览的是第二十九页，共36页Talking to the Guest情情 景景 会会 话话你现在浏览的是第三十页，共36页ONEReceptionist:R Guest:GR:Good morning,

19、sir.May I help you?G:Yes,Id like to check out now.R:May I have your name and your room number,please?G:Bob Smith.Room 811.R:Thank you.Please wait a moment.Ok,your bill is ready.The total is 588 dollars.Please have a look at it to see if everything is correct.G:Its correct.Thanks.你现在浏览的是第三十一页，共36页TWO

20、Cashier:C Guest:GC:Here is your bill,Sir.It totals$889.please check it.G:Im sorry,but I dont understand this item.C:Its for the IDD calls you made from your room.G:Oh,I see.你现在浏览的是第三十二页，共36页Your Turn to Try NownListen to the words and repeat:1.total 总共总共2.amount to 总计总计3.bill 帐单帐单4.item 项目项目5.charge

21、 费用费用6.cash 现金现金7.credit card 信用卡信用卡 8.check 支票支票9.deduct 扣除扣除10.mistake 错误错误你现在浏览的是第三十三页，共36页n nListen to the sentences,repeat and translate:1.Did you take anything from the mini-bar this morning?2.The total comes to$980.3.Please have a look at it to see if everything is correct.4.How will you be p

22、aying,in cash,by credit card or with a travelers check?5.Im terribly sorry,sir.We did make a mistake.你现在浏览的是第三十四页，共36页nListen and complete the dialogues:1.R:Good morning,Sir.?G:Im leaving today.Id like to check out now.R:May I have .G:Im Edward Wilson.Room 1102.R:The total is .Please have a look at it.G:Thats correct.你现在浏览的是第三十五页，共36页2.C:Here is your bill,Sir.Please .G:Im sorry,but I dont understand .C:Its for the dinner .G:Oh,I see.Here is my credit card.C:.你现在浏览的是第三十六页，共36页