新职业英语1酒店英语--Unit 6复习过程.ppt

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1、酒店英酒店英酒店英酒店英语语新职业英语1酒店英语-Unit 6酒店英酒店英酒店英酒店英语语paying in cashBpaying by debit cardDpaying by credit cardApaying with travelers checkCSuggested AnswersTask 1 Match the methods of payment on the left with the pictures on the right.Unit 6 Cashier酒店英酒店英酒店英酒店英语语AAirport Exchange OfficeBforeign currencyCinv

2、oiceDbusiness cardEPOS(Point-of-Sales)FcashierSuggested Answers Task 2 Write each of the words or expressions under its corresponding picture.Unit 6 Cashier酒店英酒店英酒店英酒店英语语Suggested Answers Task 3 How many methods of payment do you know now?What are they?Are there any other methods of payment not ment

3、ioned in Task 1 but acceptable at hotels?Discuss with your partner.By learning Task 1,I know four methods of payment now.They are paying the bill in cash,by debit card,by credit card and with travelers check.I know some hotels may also accept some other methods of payment.For example,paying the bill

4、 on the company account by signing the bill.Unit 6 Cashier酒店英酒店英酒店英酒店英语语More about Cashiers Work(1):RESTR:restaurant 餐厅消费SERV:service charge 服务费 L.DIST:long distance call 长话费LNDRY:laundry 洗衣费MISC.:miscellaneous 杂费TR.CH.:transfer charge 转出TR.CR.:transfer credit 转入ADJ.:adjustment 调整PD.OUT:paid out 代付P

5、AID:paid 付现 Common Abbreviations on BillUnit 6 Cashier酒店英酒店英酒店英酒店英语语More about Cashiers Work(2):Common Foreign CurrenciesUnit 6 CashierCountry and Currency Country and Currency Currency Code Currency Code Currency SymbolCurrency SymbolUSA,dollarsUSD$UK,poundsGBPSome European Countries,euroEURJapan,y

6、enJPYRussia,rublesRUBAustralia,dollarsAUDA$Canada,dollarsCADC$Hongkong,dollarsHKDHK$Korea(south),wonKRWTaiwan,new dollarsTWDNT$酒店英酒店英酒店英酒店英语语More about Cashiers Work(3):US dollar,$Unit 6 Cashier酒店英酒店英酒店英酒店英语语More about Cashiers Work(4):Unit 6 Cashier Euro,酒店英酒店英酒店英酒店英语语More about Cashiers Work(5):UK

7、,Japan,Unit 6 Cashier酒店英酒店英酒店英酒店英语语Task 1 Try to answer the following questions before you read the passage.1.Do you know how a cashier does the check-out service?2.When is the check-out time?ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语Reading The cashier usually asks guests if they have any last-minute char

8、ges.If the answer is“yes”,the cashier must ask the departments concerned how much the guest has to be charged for that before presenting the final bill.The cashiers are often required to ask the guest to turn in his key.After the guest finishes paying his bill,the cashier finishes the check-out serv

9、ice.Suggested Answers1.Do you know how a cashier does the check-out service?Unit 6 Cashier酒店英酒店英酒店英酒店英语语Reading The check-out time is usually set at noon.Suggested Answers2.When is the check-out time?Unit 6 Cashier酒店英酒店英酒店英酒店英语语Check-out Service1.The duties of cashiers are a lot,such as settling gue

10、sts accounts,making changes,cashing travelers checks,exchanging foreign currencies,balancing accounts at the close of each shift,and so on.Check-out service means settling the account for the guests.Like the check-in procedure,check-out procedure takes only a few minutes when the system works effici

11、ently.The cashier usually asks departing guests if they have any last-minute charges for the minibar or for food and beverage service in the hotel restaurants.IfReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语Check-out Servicethe answer is“yes”,the cashier must ask the departments concerned how much the guest ha

12、s to be charged for that before presenting the final bill.The cashiers are often required to ask if the guest has turned in his key.Lost keys are an expense for the hotel;more seriously,they might be a threat to security if they fall into the wrong hands.ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语Check-out

13、Service2.Usually the hotel has an accounting system to maintain guests consumption items within the hotel and keep them up-to-date.All charges must be entered or posted on their accounts as soon as possible.In addition to the charges for the guests rooms,there may also be charges resulting from the

14、use of telephones,the laundry service,the restaurants,and room service.All the financial transactions not only must be posted,but also be checked for accuracy.This is usually the job of a night auditor,who goes through this mass of figures on the night shift,when there is little activity in the hote

15、l.ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语Check-out Service3.Many hotels have a check-out time.The check-out time is usually set at noon.Guests who check out after 12:00 at noon normally will be charged to pay half of the rate.Those who check out after 6:00 pm will be charged the full rate.Many commercia

16、l hotels receive a large number of guests in the late afternoon or early evening,between 4:00 and 8:00 pm.This is often a result of a heavy concentration of arriving airline flights during those hours.ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语 changee.g.Excuse me,can you make change for$20?对不起，你能给我换20美元零钱吗

17、？He emptied his pockets of loose change.他把口袋里的零钱全掏出来了。n.零钱ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语e.g.The bank will cash you five-dollar check.银行会将你的五美元支票兑付现金。Havent you a friend who would cash you a check?你没有一位可以帮你把支票兑成现金的朋友吗？cashv.将（支票，汇票）兑换成现金，兑现ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语shifte.g.The day shif

18、t arrives at eight oclock.白班工人八点钟来换班。We work in three shifts of eight hours 我们实行每班八小时的三班工作制。Useful Expressions:day/night shift 白/夜班 early/late shift 早/晚班n.（工作）轮班ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语check-oute.g.Check-out time is at noon.退房时间是中午12点。Hotel cashiers work includes providing check-out servi

19、ce for guests,cashing guests checks,and exchanging foreign currencies.酒店收银员的工作包括为客人提供结帐服务、兑现支票服务和 外币兑换服务。n.付账离开处，结账，退房ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语 last-minutee.g.I have made a few last-minute changes to the draft.我对草图做了最后一些修改。Well,a last-minute plane ticket is expensive.嗯，关键时刻的飞机票总是很 昂贵的嘛！adj

20、.最后的ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语expensee.g.We had ordered suits at great expense.我们花大笔钱订购了套装。The committee do not expect members to be put to any expense.委员会不想让委员们负担任何费用。n.费用，花费ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语 threate.g.Members of her family have received death threat.她的家人收到了死亡威胁。Hurricane

21、 damage poses a major threat to many coastal communities.飓风灾害对许多沿岸的社区构成主要威胁。n.威胁ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语 securitye.g.This man could give the emotional security she needed.这个男人能够给予她所需要的情感安全。Amid tight security the presidents met in the Colombian resort.在严密的安全措施下，总统们聚集到了这个哥伦比亚胜 地。n.安全Readin

22、gUnit 6 Cashier酒店英酒店英酒店英酒店英语语 consumptione.g.Liquor is sold for consumption off the premises.酒类是外卖的。Industrialized countries should reduce their energy consumption.工业化国家应该减少能源消耗。n.消费，消耗ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语 up-to-datee.g.He bought an up-to-date textbook.他买了一本最新的教科书。All my correspondenc

23、e is up-to-date.我所有的通信手段都是跟上时代的。adj.现代的;最新的ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语 transactionn.交易，业务e.g.The bank charges a fixed rate for each transaction.银行对每一笔交易都收取一定比例的费用。In an ordinary commercial transaction a delivery date is essential.在普通商业交易中，交货期至关重要。ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语 figuree.g

24、.The above figure did not include workers.上面的数字没有包括工人。He offered to buy the team for the figure of$140 million.他愿意出1亿4千万美元买下这 支队伍。n.数字ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语 concentratione.g.Large concentrations of capital were in the hands of merchants.大量资本集中在商人手里。The island has the greatest concentrat

25、ion of seabirds in the north-west.此岛集中了西北部最多的海鸟。n.聚集，集中ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语结账离店服务结账离店服务1.收收银银员员的的工工作作职职责责有有很很多多，例例如如为为客客人人结结账账、找找零零、兑兑换换旅旅行行支支票票、兑兑换换外外币币、在在每每次次轮轮班班结结束束时时清清算算账账目目等等等等。结结账账离离店店服服务务意意味味着着为为客客人人结结算算账账单单。和和办办理理登登记记入入住住手手续续一一样样，如如果果系系统统运运作作效效率率高高的的话话，办办理理结结账账离离店店手手续续也也只只需需要

26、要几几分分钟钟的的时时间间就就可可以以完完成成。收收银银员员通通常常会会问问离离店店客客人人是是否否有有最最后后几几分分钟的消费，比如使用了迷你吧，或者在餐厅享用了餐饮服务。钟的消费，比如使用了迷你吧，或者在餐厅享用了餐饮服务。ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语结账离店服务结账离店服务如如果果有有的的话话，收收银银员员必必须须询询问问有有关关部部门门该该客客人人消消费费的的费费用用，然然后后再再准准备备最最终终的的账账单单。收收银银员员还还需需要要询询问问客客人人是是否否已已经经归归还还房房间间钥钥匙匙。遗遗失失房房间间钥钥匙匙对对酒酒店店是是一一种种损损失

27、失。而而更更严严重重的的是是，如如果钥匙落入不法分子的手中，就会对酒店的安全造成威胁。果钥匙落入不法分子的手中，就会对酒店的安全造成威胁。ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语结账离店服务结账离店服务2.通常酒店有自己的会计计算系统，记录和更新客人在酒通常酒店有自己的会计计算系统，记录和更新客人在酒店的消费明细。客人所有的消费都会在最快的时间内计入他们店的消费明细。客人所有的消费都会在最快的时间内计入他们的账户。除了房费，还有电话费、洗衣费、餐费和送餐费。所的账户。除了房费，还有电话费、洗衣费、餐费和送餐费。所有的交易不但需要计入客人的账户，还需要仔细核对以确保

28、准有的交易不但需要计入客人的账户，还需要仔细核对以确保准确。这通常是夜班审计员的工作。在夜班时酒店的交易活动比确。这通常是夜班审计员的工作。在夜班时酒店的交易活动比较少，审计员可以浏览账目，进行审计核对。较少，审计员可以浏览账目，进行审计核对。ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语电话服务电话服务3.很很多多酒酒店店都都有有一一个个结结账账离离店店的的时时间间。通通常常这这个个时时间间设设在在中中午午12 点点。客客人人如如果果在在中中午午12点点以以后后结结账账离离店店，通通常常会会被被多多收收半半天天的的房房费费。而而在在晚晚上上6 点点以以后后结结账账离离

29、店店，则则需需要要多多交交一一天天的的房房费费。很很多多商商务务酒酒店店会会在在傍傍晚晚前前后后，即即下下午午4点点到到晚晚上上8 点点之之间间，接接待待大大量量的的来来客客。这这通通常常是是因因为为很很多多航航班班都都集集中中在在那那个个时段抵港到达。时段抵港到达。ReadingUnit 6 Cashier酒店英酒店英酒店英酒店英语语Task 2 Read the passage and tick off the duties of the cashier mentioned in the passage.ReadingSuggested Answers making changes giv

30、ing vouchers to guests creating guests accounts asking departing guests their last-minute consumptions settling guests accounts collecting departing guests room keys checking guests transactions coordinating with the accounting division cashing travelers checks balancing accounts at the close of eac

31、h shift exchanging foreign currencies assuming responsibility for cash transactionsUnit 6 Cashier酒店英酒店英酒店英酒店英语语ReadingSuggested AnswersUnit 6 CashierTask 2 Read the passage and tick off the duties of the cashier mentioned in the passage.making changes giving vouchers to guests creating guests accoun

32、tsasking departing guests their last-minute consumptionssettling guests accountscollecting departing guests room keys checking guests transactions coordinating with the accounting divisioncashing travelers checksbalancing accounts at the close of each shiftexchanging foreign currencies assuming resp

33、onsibility for cash transactions酒店英酒店英酒店英酒店英语语Task 3 The following is a chart showing the components of a hotel bill.Please complete the chart.ReadingSuggested AnswersUnit 6 Cashier酒店英酒店英酒店英酒店英语语ReadingSuggested AnswersUnit 6 CashierTask 3 The following is a chart showing the components of a hotel b

34、ill.Please complete the chart.酒店英酒店英酒店英酒店英语语 1.The cashier needs to confirm whether the guest has returned his room key or not.2.Last-minute charges refer to minibar and restaurant charges.3.The night auditor goes through the figures of guests consumption accounts.4.Commercial hotels are often very

35、busy receiving guests between 4:00 pm and 8:00 pm.Task 4 Decide if the following statements are true(T)or false(F).ReadingSuggested AnswersUnit 6 Cashier酒店英酒店英酒店英酒店英语语ReadingSuggested Answers1.T 2.F 3.T 4.TTask 4 Decide if the following statements are true(T)or false(F).Unit 6 Cashier酒店英酒店英酒店英酒店英语语P

36、ersonalCheckTravelersCheckCredit CardUS DollarRMBDialog 1Dialog 2Dialog 3Dialog 4Dialog 5Task 1 Listen to five short dialogs and decide what each dialog is about and mark()where appropriate.ListeningSuggested AnswersUnit 6 Cashier酒店英酒店英酒店英酒店英语语Suggested AnswersListeningTask 1 Listen to five short di

37、alogs and decide what each dialog is about and mark()where appropriate.Unit 6 CashierPersonalCheckTravelersCheckCredit CardUS DollarRMBDialog 1Dialog 2Dialog 3Dialog 4Dialog 5酒店英酒店英酒店英酒店英语语Task 2 Mr.Smith wants to change some foreign currency at the cashiers.Listen to the conversation and fill in th

38、e blanks in the information card.ListeningSuggested AnswersUnit 6 Cashier酒店英酒店英酒店英酒店英语语ListeningUnit 6 CashierSuggested Answers酒店英酒店英酒店英酒店英语语Guest(G):Can I change some dollars into RMB?Cashier(C):Sure.According to todays(1)_,every US dollar in cash comes to 6.82 yuan RMB.How much would you like to c

39、hange,sir?G:Five hundred.Heres the money.C:Five hundred US dollars,(2)_ 3,410 yuan RMB.May I have your passport,please?G:Here you are.small change Bank of China fifty-yuan notes nationalityexchange memo exchange rate In hundreds equal toTask 3 Listen to the conversation in Task 2 again and fill in t

40、he blanks with the words or expressions provided in the box.ListeningUnit 6 Cashier酒店英酒店英酒店英酒店英语语C:Thank you,sir.Would you please fill in this form?Put down your name,(3)_,passport number and room number.G:OK.Here you are.C:Thank you,Mr.Smith.How would you like your money?G:(4)_,please.And could you

41、 give me some fifty-yuan and ten-yuan notes?I need some(5)_.C:One moment,please Mr.Smith,here is your money.3,000 yuan in hundreds,8(6)_,and a ten-yuan note.Please check it.This is the(7)_.ListeningUnit 6 Cashiersmall change Bank of China fifty-yuan notes nationalityexchange memo exchange rate In hu

42、ndreds equal to酒店英酒店英酒店英酒店英语语G:Thanks.By the way,can I change my RMB back into US dollars here?C:Im afraid we only offer one-way change.You can go to(8)_ or the Airport Exchange Office to change it back into US dollars.And there you will be asked to show the memo.So please keep it.G:I see.ListeningS

43、uggested AnswersUnit 6 Cashiersmall change Bank of China fifty-yuan notes nationalityexchange memo exchange rate In hundreds equal to酒店英酒店英酒店英酒店英语语Suggested Answers(1)exchange rate (2)equal to(3)nationality (4)In hundreds(5)small change (6)fifty-yuan notes(7)exchange memo (8)Bank of ChinaTask 3 List

44、en to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box.ListeningUnit 6 Cashier酒店英酒店英酒店英酒店英语语Task 4 Listen to a conversation between a guest and a cashier at the Front Desk,and fill in the hotel bill with the information you hear.ListeningUnit

45、6 CashierHotel BillNAME:Alex WoodNATIONALITY:_ROOM NO.:_NO.OF PEOPLE:_DATE:_RATE:_1.ROOM6.ADJ.2.RESTR.7.PAID3.BAR8.FAX4.L.DIST9.SERV.5.LNDRY.10.MISCTOTALSuggested Answers酒店英酒店英酒店英酒店英语语ListeningUnit 6 CashierHotel BillNAME:Alex WoodNATIONALITY:AmericanROOM NO.:821NO.OF PEOPLE:1DATE:September 17RATE:4

46、00 yuan1.ROOM 800 yuan6.ADJ.2.RESTR.504 yuan7.PAID3.BAR 150 yuan8.FAX 70 yuan4.L.DIST 56 yuan9.SERV.10%,166 yuan5.LNDRY.80 yuan10.MISCTOTAL 1,826 yuanSuggested Answers酒店英酒店英酒店英酒店英语语 1.The guest has poor eyesight so he asks the cashier to explain it.2.The guest arrived at the hotel on September 17th.

47、3.The cashier explained to the guest all the items in the bill.4.The total of the guests bill is 1,660 yuan without service charge.Task 5 Listen to the conversation in Task 4 again and decide if the following statements are true(T)or false(F).ListeningSuggested AnswersUnit 6 Cashier酒店英酒店英酒店英酒店英语语Sug

48、gested Answers1.F 2.F 3.F 4.TListeningTask 5 Listen to the conversation in Task 4 again and decide if the following statements are true(T)or false(F).Unit 6 Cashier酒店英酒店英酒店英酒店英语语SpeakingTask 1 Read and practice the conversation in pairs.Guest(G):Im Adam Clarke in Room 1209.Id like to check out.Cashi

49、er(C):Certainly,Mr.Clarke.May I have your room key,please?G:Sure.Here it is.C:Thank you,Mr.Clarke.Have you used any hotel service or had breakfast at the hotel this morning?G:No.C:Just a moment,please.Ill draw up your bill for you Mr.Clarke,your bill totals 1,160 yuan.Heres the bill.Please have a ch

50、eck.G:Excuse me,whats this charge for?C:Thats for the overseas call youve made in your room.G:Oh,yes.The bill is right.Unit 6 Cashier酒店英酒店英酒店英酒店英语语SpeakingTask 1 Read and practice the conversation in pairs.C:How would you like to pay for your bill,Mr.Clarke?G:By credit card.C:What card would you lik